Experience

StoryTerrace

• United Kingdom
• Book Publishing
• 1 - 100 Employee

• Premium Level Writer

  • May 2022 - Present



Phil Dourado Business Communications

• London, England, United Kingdom

• National Journalist, Online Content Creator, Leadership Development, Community Builder & Facilitator

  • Jan 2007 - Present

  Over ten years' experience as Editor/Writer/Content & Community Builder and Manager, specialising in leadership development for FTSE 50 companies, winning multiple awards for this work on both sides of the Atlantic (ASTD 'Best' Award in the US, Winner: CIPD annual Excellence Award for HR Technology in the UK and a number of other awards). Over ten years experience as a UK National Journalist (Observer, Telegraph, Independent, TES, New Statesman, New Scientist, GQ, The Business, Business Age columnist), writing on subjects including Science, Motoring, Travel, Lifestyle, Marketing, Leadership, Business Trends, Education, Social Care, Societal Trends (from ageing to childcare to computer games and their influence on society). Motoring, Travel, Lifestyle and Science Correspondent for the Independent on Sunday for five years. Editor of two Professional Journals in the UK and US. Business Book Author (two books on how to lead modern organisations, published by John Wiley & Sons Ltd). As a consultant, running my own small team, I steered a major online project from concept to fruition with a FTSE 50 company (IHG), conceiving, designing, winning CEO and Executive-Board level support for, building and running an innovative global leadership community. I ran and developed this award-winning platform for nine years, including owning the relationship with IHG at all levels, from the CEO to the 1500 leaders in the community, on an annually renewable contract, which IHG renewed annually for almost a decade. Other blue chip clients I've written and edited magazines, online content, think pieces, reports and White Papers for include: Compass, the McLaren Formula 1 Team (under Ron Dennis), Microsoft, Powergen, Intel, Informa. Pro bono work for Water Aid's leadership team and the RNIB. Public sector work for the NHS for the then Deputy Chief Medical Officer and Director of Clinical Governance, helping to formulate and articulate what NHS leadership needed to evolve into. Show less



Phil Dourado Business Communications Ltd.

• London, England, United Kingdom

• Leadership Development Consultant

  • 2007 - Jan 2020

  My company built and ran online leadership communities of practice, merging leadership development and leadership 'doing', for large organizations. For almost a decade - 2009-2018 - we ran a pioneering, global online leadership development community for InterContinental Hotels Group (IHG). As a result of this work I was included in an annual Top 20 Global Leadership Gurus chart twice on a global gurus website, supposedly based on the innovative nature of my work. This I found extremely odd; I wouldn't have included myself on the list. Apparently the recognition was for taking a 'fast leadership development' theory posited by David Rock and Jeffrey Schwartz in strategy+business magazine and creating a global platform based on the principles in their 'attention-based learning' theory ... and proving that it worked. Show less



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Leadership Writer and Consultant

  • 2007 - 2007

  Advisor to Prof Aidan Halligan (Director of Clinical Governance for the NHS and the UK's Deputy Chief Medical Officer) and his senior team, co-ordinating a project to define the type of leadership needed in healthcare systems, to reduce clinical governance and quality of delivery issues and improve individual, team and organisational performance and patient outcomes. Advisor to Prof Aidan Halligan (Director of Clinical Governance for the NHS and the UK's Deputy Chief Medical Officer) and his senior team, co-ordinating a project to define the type of leadership needed in healthcare systems, to reduce clinical governance and quality of delivery issues and improve individual, team and organisational performance and patient outcomes.



Inspired Leaders Network

• Events Services
• 1 - 100 Employee

• Chief Content and Learning Officer

  • 2002 - 2007

  Identifying. distilling and sharing the learning from 'leaders who achieve extraordinary results' within the network. Developing leaders at all levels in large organizations, including banks, telecomms, pharma, hospitality, and retail companies. Identifying and sharing how leadership needs to change to improve outcomes in a networked, less hierarchical world. Building, structuring, creating learning content based on real-world actions of the most advanced of the community members, and managing an online leadership community at the Inspired Leaders Network. Show less



Execubooks

• US (working remotely)

• Execubooks Thought Leadership Blogger

  • Jan 2006 - Dec 2006

  I was invited by Execubooks to be one of their thought leadership bloggers, which I did for a year. I had been working with IIR/Informa on their annual Leaders in London and Leaders in Moscow events, helping shape the agenda of these events, advise on who they should invite as speakers, and then intervewing those speakers and writing up think pieces from those interviews, including Professor Warren Bennis ('The Dean of Leadership'), Professor Michael Porter (Harvard's 'King of Strategy') and others. I also chaired and facilitated leadership workshops in London for Tom Peters, Professor Bennis and others, and was writing thought leadership articles for national newspapers based on chairing these events. I had a bit of reputation by then for asking challenging questions - asking Professor Porter whether his Five Forces were now in need of revision and suggesting to Frederick Reichheld of Bain & Company that his 'Ultimate Question to ask your customers' wasn't the ultimate question; that there was a better one. I'd also had viral success with The Little Book of Leadership on Slideshare, which was their eighth most viewed slideshare of all time (at the time). This supposed edginess prompted the founder of execubooks to ask me to become a thought leader blogger, alongside Dan Pink and other more celebrated names than me. A couple of sample blogs are reproduced on my website here: Leadership and Outsourcing: https://phildourado.com/2006/09/leaders-and-outsourcing-2-execubooks-blog-sample/ The ONE question to ask customers: https://phildourado.com/2006/11/the-real-ultimate-question-to-ask-your-customers/ Leadership and Instinct: https://phildourado.com/2006/08/leaders-and-instinct-how-george-soros-makes-investment-decisions-and-how-kjell-nordstroms-dad-finds-the-fish/ Leadership and Outsourcing (with a sense of humour) : https://phildourado.com/2006/09/leaders-and-outsourcing-1-execubooks-blog-sample/ Show less



eCustomerServiceWorld

• Online

• Chief Editorial Officer

  • 2000 - 2002

  One of three founders of a global dotcom startup and conference company. Developed and ran the online community of practice for customer service and customer management directors and managers plus CEOs of customer-focussed companies. Also developed training materials for clients including banks, to help them become more customer-centric. One of three founders of a global dotcom startup and conference company. Developed and ran the online community of practice for customer service and customer management directors and managers plus CEOs of customer-focussed companies. Also developed training materials for clients including banks, to help them become more customer-centric.



Customer Service Management and Customer Management Journals

• Editor

  • 1997 - 2000

  Edited the UK Journal of Customer Management Edited the US Journal of Customer Service Management Was asked by the Daily Telegraph Business Section editor to produce their annual Customer Service supplements and was regularly invited to be interviewed on BBC Radio on customer service issues, as I was the only national journalist in the UK specialising in it at the time. As CRM and CM and then CX and UX emerged out of the tired discipline of Customer Service, I developed these journals into those broader business areas. Show less



Consultant

• London, United Kingdom

• National Journalist, Corporate Writer, Editor & Business Analyst

  • 1990 - 2000

  As a freelance journalist, I wrote for the national press and also wrote articles, newsletters, supplements for corporate clients and specialist magazines across a wide range of subjects, including: business trends, marketing, advertising, future trends, science and technology, computing, travel, motoring, social care, manufacturing technology, education, health, leisure & entertainment, property, education, lifestyle, aviation, motor sport, globalisation, business leadership, writing on these and other subjects for most of the UK national newspapers, including: Independent Independent on Sunday Observer Daily Telegraph Sunday Telegraph Daily Mail Daily Mirror New Statesman New Scientist The Business Business Age (columnist) Times Educational Supplement (TES) I also researched and wrote for specialist magazines across a range of fields including Doctor Magazine Social Work Today Community Care Marketing Campaign GQ Computing Computer Weekly ...and other titles on both sides of the Atlantic. My non-journalistic work as a consultant included: Leading a research project for the University of Warwick’s Manufacturing Group, researching, writing, editing and collaborating with the former Directors of Engineering at Rover and Rolls-Royce Aerospace and the ex-Head of Manufacturing at PA Consulting, to produce a report on the future of customised manufacturing. I also edited the annual UK National Manufacturing Attitudes Survey through the mid-1990s. Visited factories and plants throughout the UK, from aerospace to automotive and PC manufacture, analysing and reporting on the use of improvement systems such as MRP2, fast prototyping and JIT. My private sector clients included: Compaq (before they were HP’d) Computer Associates Gartner Group Intel The McLaren Formula One Racing Team Microsoft Powergen Sun Microsystems Public & Voluntary Sector Clients included: Camden Council National Childcare Campaign Mental Health Media Council Hounslow College Show less



London local authorities: Tower Hamlets, Camden, Ealing

• London, United Kingdom

• Public Sector Press and Editorial Officer

  • 1984 - 1990

  Tower Hamlets Council 1984 Editorial Assistant, Junior Officer (local govt. Level 4) After one year, promoted four levels to Senior Officer Camden Council 1985 Senior Officer (SO1) After six months, promoted to Principal Officer 1985-1987 Principal Officer Level 1(PO1) In 1987, promoted to PO 2 Ealing Council 1987-1990 Principal Officer Level 2 (PO2) Responsible for press relations, public relations, editorial output (magazines, press releases, local authority newspapers etc.), communications and communications strategy advice to senior elected officials and department heads, in areas from social services to education, to transport and public works Show less



ILC - International Language Centre 's-Hertogenbosch (Vlijmen)

• Netherlands
• Language Schools
• 1 - 100 Employee

• English Language Teacher

  • 1982 - 1984

  TEFL Certificate (Teaching English as a Foreign Language) from International House, 1981. Followed by teaching assignments at ILC, Paris, France, and the ILC summer schools, Regent's Park, London. TEFL Certificate (Teaching English as a Foreign Language) from International House, 1981. Followed by teaching assignments at ILC, Paris, France, and the ILC summer schools, Regent's Park, London.