Adjunct Faculty Instructor

• Aug 2020 - Present

Board of Governor

• Jan 2022 - Present

Partner

• Apr 2019 - Present

Head Of APAC Strategy

• Jun 2019 - Present

Mentor

• Apr 2021 - Present

Advisor

• Aug 2019 - Present

Asia General Manager

• May 2012 - Mar 2019

Responsible for the Asia division, including P&L, strategy, sales, operations, supply chain, quality, and all corporate governance functions (including HR, Finance, Legal, Gov. Relations).Achieved 48% cumulative annual growth rate from 2012 to 2018. Improved gross margin from 22.7% in 2012 to 37% in 2018.Developed the supply chain for the Asia business, including customs relationships, documentation review, legal compliance, and logistics efficiency. Responsible for the Asia division, including P&L, strategy, sales, operations, supply chain, quality, and all corporate governance functions (including HR, Finance, Legal, Gov. Relations).Achieved 48% cumulative annual growth rate from 2012 to 2018. Improved gross margin from 22.7% in 2012 to 37% in 2018.Developed the supply chain for the Asia business, including customs relationships, documentation review, legal compliance, and logistics efficiency.

Operations Director

• Oct 2010 - Mar 2012

Responsible for all China business operations, P/L, QC, supply chain, staff, and sales.Grew sales by 6%, and Key Accounts by 5%.Streamlined vendor management, tier 1-though tier 4 suppler negotiation, and cost down modelsManaged global logistics, including door-to-door delivery, warehousing, storage, insurance, and shipping. Responsible for all China business operations, P/L, QC, supply chain, staff, and sales.Grew sales by 6%, and Key Accounts by 5%.Streamlined vendor management, tier 1-though tier 4 suppler negotiation, and cost down modelsManaged global logistics, including door-to-door delivery, warehousing, storage, insurance, and shipping.

Business Manager

• Oct 2009 - May 2010

Responsible for managing and driving a $1 million per year business, including the day-to-day operations, along with fulfilling short and long term business goals for a team of 45 people.Increased overall customer and service KPI’s from 63% to 94% along with on time performance from 76% to 92%, within the first six months.Reduced staff turnover rate by 60%.Supervised a global content creation team across four languages and five locations. Developed and sustained key projects to meet growing customer needs, including designing content for search engine optimization, social media, and other areas to obtain the best visibility for Microsoft content. Managed overall department functions, including SLA compliance, pricing, recruiting, motivating, developing, training and assessing the performance of staff with an emphasis on instilling a high performance culture to achieve outstanding business results.

Community Engagement Program Manager

• Feb 2008 - Feb 2009

Managed all aspects of the customer engagement program, including input from global stakeholders, scheduling, budget management, reporting project status, analysis, and offering alternatives if needed. Prioritized and allocated available program resources; including reviewing and evaluating the programs. Assisted in developing new program function elements, based on data analysis.Created and drove customer engagement processes and analysis, within the Server and Tools Division in the China Region., designed to obtain better customer feedback and then work with related product teams to implement changes. Created and drove documentation and updating of documentation for all projects to ensure consistency of both processes and projects. Successfully designed and carried out the only non-US program with distinction.

Delivery Operations Coordinator

• Jul 2006 - Feb 2008

Designed, carried out, and revised, Microsoft sponsored content to meet local Chinese requirements. Demonstrated ability to drive vendor improvement, including contract and performance analysis, as well as overall cost reduction. Drove marketing of Microsoft trainings and courses aimed at both internal and external audiences, including newsletters, events, and public advertising. Managed within budget and reported, tracked, analyzed, and communicated regional budgets, financial, and training information between the Greater China Region (P.R. China, Hong Kong and Taiwan) and corporate headquarters in Redmond, including management and coordination of policy changes and their implementation region-wide, while ensuring regional and corporate goals and targets are still met.Analyzed performance data relating to venues, attendance, materials, trainers, and drive efficiency and effective improvements of program delivery.

Project Manager/Quality Support Specialist

• Apr 2003 - Nov 2005

Managed of departmental call center and team wide projects, involving 10-75 people aimed at improving performance, customer service, and raising department quality KPI levels. Implemented department-wide process improvements and procedures, achieving COPC 2000 Certification.Created and lead quality improvement projects from concept to completion.Performed cost/benefit analyses of call center programs, projects and budgets, including analysis of performance, process and quality improvement KPI’s.