Theron Tomicki
Crew Member/Safety Team at Trader Joe's- Claim this Profile
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English -
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Spanish -
Topline Score
Bio
Rene Zelaya
I had the pleasure of working with Theron for over 2 years. He is reliable, insightful and truly cares about the work he is involved in. As a customer support rep he often mentioned his sincere concern for the customers who were looking for help. Never one to back away from a challenge whether it's a difficult troubleshooting task, learning a new skill or helping with a project not strictly in his job description. There was one specific project that I feel best illustrates his work ethic. Theron, myself and a few other colleagues were sent to train and support newly hired customer service reps. Out of all of us who were supposed to be walking the floor and available for the new reps, he was the ONLY one who was never at his computer chatting on slack, checking reddit or finding other online distractions. Instead he was constantly fielding questions from our new reps. This work ethic was impressive when you consider we were working 10+ hour days and Theron was constantly on his feet and constantly juggling multiple support requests. If you are seeking someone who cares about your customers, employees and seeks to always add value to his team I cannot recommend Theron more highly.
Isaac Sanchez
Theron is a truly awesome addition to the team. He is such a pleasant person to be around and he always has a smile on his face. The work he did, during training/onboarding new employees in Costa Rica, was truly invaluable. The few years that I worked with him, his ability to do bilingual work, with such a high level of quality, was a true necessity for our team.
Rene Zelaya
I had the pleasure of working with Theron for over 2 years. He is reliable, insightful and truly cares about the work he is involved in. As a customer support rep he often mentioned his sincere concern for the customers who were looking for help. Never one to back away from a challenge whether it's a difficult troubleshooting task, learning a new skill or helping with a project not strictly in his job description. There was one specific project that I feel best illustrates his work ethic. Theron, myself and a few other colleagues were sent to train and support newly hired customer service reps. Out of all of us who were supposed to be walking the floor and available for the new reps, he was the ONLY one who was never at his computer chatting on slack, checking reddit or finding other online distractions. Instead he was constantly fielding questions from our new reps. This work ethic was impressive when you consider we were working 10+ hour days and Theron was constantly on his feet and constantly juggling multiple support requests. If you are seeking someone who cares about your customers, employees and seeks to always add value to his team I cannot recommend Theron more highly.
Isaac Sanchez
Theron is a truly awesome addition to the team. He is such a pleasant person to be around and he always has a smile on his face. The work he did, during training/onboarding new employees in Costa Rica, was truly invaluable. The few years that I worked with him, his ability to do bilingual work, with such a high level of quality, was a true necessity for our team.
Rene Zelaya
I had the pleasure of working with Theron for over 2 years. He is reliable, insightful and truly cares about the work he is involved in. As a customer support rep he often mentioned his sincere concern for the customers who were looking for help. Never one to back away from a challenge whether it's a difficult troubleshooting task, learning a new skill or helping with a project not strictly in his job description. There was one specific project that I feel best illustrates his work ethic. Theron, myself and a few other colleagues were sent to train and support newly hired customer service reps. Out of all of us who were supposed to be walking the floor and available for the new reps, he was the ONLY one who was never at his computer chatting on slack, checking reddit or finding other online distractions. Instead he was constantly fielding questions from our new reps. This work ethic was impressive when you consider we were working 10+ hour days and Theron was constantly on his feet and constantly juggling multiple support requests. If you are seeking someone who cares about your customers, employees and seeks to always add value to his team I cannot recommend Theron more highly.
Isaac Sanchez
Theron is a truly awesome addition to the team. He is such a pleasant person to be around and he always has a smile on his face. The work he did, during training/onboarding new employees in Costa Rica, was truly invaluable. The few years that I worked with him, his ability to do bilingual work, with such a high level of quality, was a true necessity for our team.
Rene Zelaya
I had the pleasure of working with Theron for over 2 years. He is reliable, insightful and truly cares about the work he is involved in. As a customer support rep he often mentioned his sincere concern for the customers who were looking for help. Never one to back away from a challenge whether it's a difficult troubleshooting task, learning a new skill or helping with a project not strictly in his job description. There was one specific project that I feel best illustrates his work ethic. Theron, myself and a few other colleagues were sent to train and support newly hired customer service reps. Out of all of us who were supposed to be walking the floor and available for the new reps, he was the ONLY one who was never at his computer chatting on slack, checking reddit or finding other online distractions. Instead he was constantly fielding questions from our new reps. This work ethic was impressive when you consider we were working 10+ hour days and Theron was constantly on his feet and constantly juggling multiple support requests. If you are seeking someone who cares about your customers, employees and seeks to always add value to his team I cannot recommend Theron more highly.
Isaac Sanchez
Theron is a truly awesome addition to the team. He is such a pleasant person to be around and he always has a smile on his face. The work he did, during training/onboarding new employees in Costa Rica, was truly invaluable. The few years that I worked with him, his ability to do bilingual work, with such a high level of quality, was a true necessity for our team.
Experience
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Trader Joe's
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Goleta, California, United States
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Crew Member/Safety Team
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Sep 2021 - Present
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ENTREE Travel Publishing
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Santa Barbara, California, United States
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Customer Feedback Specialist
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Feb 2018 - Sep 2021
http://www.entreenews.com | https://travelbyentree.com • Monitor and respond to customer (subscribers and advertisers) phone, email + live chat inquiries and provide 1st contact resolution with a focus on retaining profitable, repeat customer relationships • Edit and manage columnists' reviews and articles for clarity, length, consistency and syntax. Ensure deadlines are met in order to meet clients' expectations. • Interview General Managers of hotels and resorts and perform site-inspections of facilities. • Increased readership by 30% via marketing and cross-promotional campaigns. • Travel internationally on assignment, evaluating hotels, resorts and restaurants; articles published in ENTREE and New York Times Syndicate. Show less
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LogMeIn
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Santa Barbara, California Area
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Customer Care Support Coordinator
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Mar 2017 - Feb 2018
Customer Care Support Coordinator (English/Spanish), LogMeIn Inc. 2015 to 2018 • Delivered bilingual customer care + technical support, accounting support, and product demonstrations in English and Spanish to end-users, via phone, email and/or remote connection • Extensive SaaS product knowledge: GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist, OpenVoice, OpenVoice Integrated • Interacted with US and International clients to provide and process information in response to inquiries, concerns, and requests about products, services, tax/IVA exemptions, and accounts • Diagnosed and resolved technical hardware and software issues involving internet connectivity, video, audio including VoIP and more • Researched required information using available resources • Followed up and made scheduled call backs (English and Spanish) to clients • Stayed current with system information, changes and updates • Listened attentively to callers' needs to ensure a positive customer experience • September to October 2017: Subject Matter Expert, LogMeIn Inc., San José, Costa Rica • Selected to travel to Costa Rica to coach and train 30 new hires to assist with departmental transition to offshore operations Show less
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Citrix
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Santa Barbara, California Area
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Customer Care Support Coordinator
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May 2015 - Feb 2017
- Delivered bilingual customer care + technical support in English and Spanish to end-users, via phone, email and/or remote connection - Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services - Diagnosed and resolved technical hardware and software issues involving internet connectivity, video, audio including VoIP and more - Researched required information using available resources - Followed up and made scheduled call backs to customers when necessary - Stayed current with system information, changes and updates - Listened attentively to callers' needs to ensure a positive customer experience Show less
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Hacienda San Angel
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Puerto Vallarta, Mexico
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Reservations Manager
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Apr 2006 - May 2015
Managed sales and guest relations with English and Spanish speakers (bookings, room blocks, travel agent liaison, and travel media) for a 19 room luxury boutique hotel. Conducted daily meetings with ownership. • Cheerfully greeted arriving guests in English or Spanish, assisting with check ins and provided suggestions for local attractions, arranged reservations, tours, spa treatments, special touches (ordering flowers, chocolates, baby-sitters) and transportation for guests. • Ensured booking accuracy, guest satisfaction and customer loyalty by paying strict attention to detail and organization in a fast-paced, multitasking environment. • Organized promotions with strategic partners such as Small Luxury Hotels of the World and México Boutique Hotels, upselling potential guests while maintaining rate integrity. Show less
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Beverly Clark Enterprises
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Carpinteria, CA
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Director of Sales
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Feb 2000 - Apr 2006
• Hired to launch Sales Department for event-marketing website WeddingLocation.com. • Interviewed, hired, trained and set and enforced goals and parameters with 8 outside /inside Sales Representatives. o Wrote job descriptions, scripts, strategies and tactics for sales. o Designed and developed sales / marketing collateral materials. o Developed and implemented marketing campaigns, evaluated marketing buys • Supervised company-wide software conversion to Goldmine, with minimal interruption of service. • Conducted ongoing sales training, increasing sales proficiency and productivity. Met and exceeded departmental goals in generating $2M+ in sales • Led company strategic planning meetings with Production Team to align processes and procedures with sales strategies. Show less
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Education
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1991 - 1996
UC Santa Barbara
English, English Language and Literature/Letters -
1987 - 1991
The Cate School
Diploma, General: humanities, science, mathematics, art, literature, team-building, writing
Community
