Experience

Nub7/8

• Colombia
• Business Consulting and Services
• 100 - 200 Employee

• Business Operations Manager

  • Oct 2022 - Present

• Business Development Team Manager

  • Jan 2022 - Oct 2022

• Virtual Business Development Manager

  • Aug 2021 - Jan 2022

  - Present consolidated results in sales processes using the available visualization tools.- Elaborate proposals, based on needs, and define a specific message to add value to the customer's investments.- Support sales to identify new opportunities and take steps to expand packaged data services.- Maintain constant communications and coordinate the resources needed to close new opportunities.- Support finance team during customer meetings. - Follow-up on sales cycle to provide the necessary resources influencing the decision making process.- Train new hires and team members on methodologies and deliverables for the position. Show less

• Offer Advisor

  • Sep 2020 - Jul 2021

  - Identify account-specific opportunities leveraging customer data insights to develop offer packages.- Build proposals and convert them into actionable plans for Cisco account teams.- Provide recommendations across specific portfolio for each applicable use case.- Last mile support through deal close and booking.



Foundever

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Team Manager

  • Oct 2017 - Jun 2020

  - Responsible for building sustainable customer relationships with successful delivery of customer service and monitoring/measuring customer satisfaction.- Promote employee engagement, teamwork and job satisfaction through continued coaching and development.- Build strong relationships with client in person and over the phone. Monitor and measure customer satisfaction.- Support operation by planning and implementing call center strategies and operations, improve systems and processes.- Staff management.- Prepare and execute action plans and Bridge plans.- Managing system, process improvement and quality assurance programs.- Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.- Increase overall performance, productivity, and profitability. Show less

• Lead Quality Analyst

  • Nov 2016 - Sep 2017

  - Develop, execute and maintain Quality Assurance (QA) test plans, test scenarios, test suites and test cases.- Responsible for assessing the quality of Call Center agents who interact with existing and potential customers.- Monitor inbound and outbound calls to assess agents’ demeanor, procedural accuracy, customer service performance, and commitment to company policies and procedures.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Service Representative

  • Feb 2016 - Nov 2016

  Assign pre-set sales appointments during scheduled appointment time frames Also, include a full in-home product presentation to the consumer, utilizing the company's selling process in order to achieve required sit ratios and conversion percentages. Assign pre-set sales appointments during scheduled appointment time frames Also, include a full in-home product presentation to the consumer, utilizing the company's selling process in order to achieve required sit ratios and conversion percentages.



Secretaría de Salud de Bogotá

• Bogotá, Distrito Capital, Colombia

• Project Auditor

  • Jul 2014 - Jun 2015

  - Responsible for accounts receivable quality assurance related duties. - Collaborate with medical staff, office personnel, third party vendors, payers and management members to analyze and improve the most efficient and effective workloads. - Responsible for accounts receivable quality assurance related duties. - Collaborate with medical staff, office personnel, third party vendors, payers and management members to analyze and improve the most efficient and effective workloads.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Representative

  • Sep 2012 - May 2014

  Answer inbound call from customers with billing issues, technical issues, or general questions regarding service. Coordinates with all sales channels for retention efforts on existing customer base. Answer inbound call from customers with billing issues, technical issues, or general questions regarding service. Coordinates with all sales channels for retention efforts on existing customer base.