Experience

edays

• United Kingdom
• Software Development
• 1 - 100 Employee

• Head of Partnerships

  • Jul 2022 - Present



SAP Concur

• United States
• Software Development
• 700 & Above Employee

• TMC Partner Business Manager

  • Jan 2021 - Jul 2022

• TMC Enablement Manager - EMEA

  • Jan 2020 - Dec 2020

• TMC Success Senior Manager - EMEA

  • Oct 2018 - Dec 2019

• TMC Success Senior Manager - France, Italy and Spain

  • May 2014 - Sep 2018

  • Feature and Enhancement calls with TMC Partners required for the French market• Assist new TMC Reseller Partners with all the administrative and technical setup for Travel Solutions Support team• Aid TMC Partners on first implementation in conjunction with training received from Travel Solutions Support team• Technical assistance for TMC Partners on Concur Travel and certain integrated Request features• Coordinate with internal Concur and SAP teams on French Travel requirements i.e. Rail Enrichment Program, RnD and Product Marketing• Conduct reporting on TMC travel transactions• Assist TMCs on migration programmes from competitor booking tools• Technical Business Reviews with TMC Partners• Technical assistance with the switch on of Hotel Aggregators for Cognos Reporting• Meeting with Partners on current issues affecting mutual clients (technical issues)• Test new features with TMC Partners for market related features Show less

• TMC Services and Training Consultant EMEA

  • Nov 2011 - Apr 2014

  Account Management:• First point of contact for EMEA TMC’s• Daily management of TMC relations• Keeps the TMC informed of progress during points and transmits realistic target dates• Maintaining a cordial relationship with TMC,• Organize and scheduled calls/ presentations with the TMC to discuss newly introduced features, road map/ enhancements• Assist the TMC in turning on new features• Work with Business Development, Sales, Implementation and Support on all different needs and supports Concur and the agency on any initiatives• Conduct client webcasts (solution demo) and functional knowledge transfer sessions according to methodology standards. • Liaison with client team members and Concur internal resources to ensure understanding and clear communications. Support:• Coordinates issues resolution • Escalate unresolved customer issues as necessary to ensure timely resolution • Test new product functionality as needed• Contribute knowledge-base information regarding Concur products or issues about Concur products. • Identify service gaps and escalate as appropriate• Train TMC on basic production functionality• Interface with other Concur departments as necessary to resolve TMC issues Show less

• Client Support Analyst I

  • Apr 2011 - Nov 2011

  • Research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions. • Resolve straight-forward cases immediately; determine resources required to resolve more complex cases. • Troubleshoot cases and follow appropriate documentation steps to annotate all activities undertaken in order to resolve. • Maintain a strong passion for solving problems and helping customers, acting as a first line of relationship management • Escalate unresolved customer issues as necessary to ensure timely resolution • Routinely update the customer on open cases to gain additional information or advice on status. • Identify service gaps and escalate as appropriate. • Train customers on basic production functionality. • Interface with other Concur departments as necessary to resolve customer issues • Develop and maintain working knowledge of Concur products including new releases and products • Contribute knowledge-base information regarding Concur products or issues about Concur products. Show less



Flight Centre Travel Group South Africa

• South Africa
• Leisure, Travel & Tourism
• 500 - 600 Employee

• Travel Consultant

  • Jul 2008 - Jan 2010

  • Completing flight reservations, hotel reservations and tour reservations and client follow up calls • General office admin and telephone messaging for colleagues • Payment procedures according to Flight Centre and South African Bank regulations. • Creating marketing material specific to our business and client base • Partnership with Centre Management’s Marketing Manager to develop a marketing strategy to have more feet in the Travel Agency • Office directorship on a 3 month rotation basis i.e. Marketing, Sales, Finance, Maintenance and IT and Social Responsibilities • Cashing up and daily banking with Coin Show less



Global Load Control

• South Africa
• Airlines and Aviation
• 100 - 200 Employee

• Shift Coordinator

  • Jul 2004 - May 2008

  SHIFT COORDINATOR • Restructure of our “Customer” staff briefing system • Setting up of performance based questionnaire for all agents • Structuring and conducting module training on Lufthansa basic aircraft, Customer Airlines and Lufthansa Long haul aircraft • General Admin, telephonic contact with different airline departments and airports • Duties such as floor support, trouble shooting, distribution of unassigned flights and checking of telexes • Drive to airport to test backup systems and computers • Update information relevant to flight handling and special requests • Duty travel to Brno, Czech Republic as Multiplicator SENIOR WEIGHT AND BALANCE AGENT PROMOTED TO SHIFT COORDINATOR • Trouble shooter and backup for SQ agents. • Submit a weekly report to the project manager on flight handling. • Handling of 1st SIA flights to ensure smooth handover. • Duty travel to Johannesburg, Frankfurt and Munich as a Multiplicator exchange. • I compiled data and photos as a presentation of aircraft facilities, aircraft and processes whilst on duty travel. • Multiplicator for long haul flights. • Duty travel to Brno, Czech Republic for “2 on 1” practical training for newly qualified trainees on Lufthansa basic aircraft Show less