Nicole Pelzer
Beleidsondersteunend medewerker Academie voor Sociaal Werk at Zuyd Hogeschool | Zuyd University of Applied Sciences- Claim this Profile
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Topline Score
Bio
Christa Smeets
Nicole is a hard working person. She works efficient and takes attention to her colleagues. She has a pro-active and professional attitude and always committed to do a good job and to finish this in time. She is very good in organizing. She is a team player, has a good sense of humor and a very pleasant person to work with.
Fred Coerver
Working with Nicole is equal to working in a pleasant environment towards success. It has been proven that Nicole works in an organized and structured way, knows how to deal with complicated processes with many parties with different interests. Communication is one of her strong capabilities, thus managing processes and projects to a successful end is what she can do best. Her drive is extremely focused, and her long experience pays off in all she picks up today.
Christa Smeets
Nicole is a hard working person. She works efficient and takes attention to her colleagues. She has a pro-active and professional attitude and always committed to do a good job and to finish this in time. She is very good in organizing. She is a team player, has a good sense of humor and a very pleasant person to work with.
Fred Coerver
Working with Nicole is equal to working in a pleasant environment towards success. It has been proven that Nicole works in an organized and structured way, knows how to deal with complicated processes with many parties with different interests. Communication is one of her strong capabilities, thus managing processes and projects to a successful end is what she can do best. Her drive is extremely focused, and her long experience pays off in all she picks up today.
Christa Smeets
Nicole is a hard working person. She works efficient and takes attention to her colleagues. She has a pro-active and professional attitude and always committed to do a good job and to finish this in time. She is very good in organizing. She is a team player, has a good sense of humor and a very pleasant person to work with.
Fred Coerver
Working with Nicole is equal to working in a pleasant environment towards success. It has been proven that Nicole works in an organized and structured way, knows how to deal with complicated processes with many parties with different interests. Communication is one of her strong capabilities, thus managing processes and projects to a successful end is what she can do best. Her drive is extremely focused, and her long experience pays off in all she picks up today.
Christa Smeets
Nicole is a hard working person. She works efficient and takes attention to her colleagues. She has a pro-active and professional attitude and always committed to do a good job and to finish this in time. She is very good in organizing. She is a team player, has a good sense of humor and a very pleasant person to work with.
Fred Coerver
Working with Nicole is equal to working in a pleasant environment towards success. It has been proven that Nicole works in an organized and structured way, knows how to deal with complicated processes with many parties with different interests. Communication is one of her strong capabilities, thus managing processes and projects to a successful end is what she can do best. Her drive is extremely focused, and her long experience pays off in all she picks up today.
Credentials
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Publiekrecht
IPD OpleidingenNov, 2021- Oct, 2024 -
Privaatrecht
IPD OpleidingenSep, 2021- Oct, 2024
Experience
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Zuyd Hogeschool | Zuyd University of Applied Sciences
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Netherlands
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Higher Education
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500 - 600 Employee
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Beleidsondersteunend medewerker Academie voor Sociaal Werk
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Dec 2022 - Present
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Leev Makelaardij
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Netherlands
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Real Estate
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Makelaar (nevenfunctie deeltijd)
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Jul 2019 - Present
Je huis is je basis, dus dan kun je maar beter voor een droomhuis kiezen. Iedere keer als ik met een cappuccino op het bankje voor mijn droomhuis zit, geniet ik met volle teugen. En dat is wat ik jou ook gun! Een huis (ver)kopen is een intensief proces en het is niet gek dat je af en toe door de bomen het bos niet meer ziet. Het scheelt een hoop stress als je iemand aan je zijde hebt die aan alles denkt en je een hoop uit handen neemt. Je huis is je basis, dus dan kun je maar beter voor een droomhuis kiezen. Iedere keer als ik met een cappuccino op het bankje voor mijn droomhuis zit, geniet ik met volle teugen. En dat is wat ik jou ook gun! Een huis (ver)kopen is een intensief proces en het is niet gek dat je af en toe door de bomen het bos niet meer ziet. Het scheelt een hoop stress als je iemand aan je zijde hebt die aan alles denkt en je een hoop uit handen neemt.
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VodafoneZiggo
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Netherlands
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Telecommunications
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700 & Above Employee
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Contractmanager IT & Digital
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Mar 2020 - Jan 2022
Contract & relationship management, both internal and external with all key customers and suppliers.
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Service Chain Manager
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Jan 2017 - Mar 2020
Responsible for the end to end lifecycle management of one or more delivered Services and the Technology Chain that supports the Service. Accountable for ensuring that the allocated services meet or exceed service quality, functionality, capacity and create transparancy on cost. Responsible for initiating, defining and implementing all the necessary activities, processes or reports to be able to achieve the objectives.
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Technology Chain Manager
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Nov 2014 - Jan 2017
Responsible for the end to end lifecycle management of one or more delivered Services and the Technology Chain that supports the Service. Accountable for ensuring that the allocated services meet or exceed service quality, functionality, capacity and create transparancy on cost. Responsible for initiating, defining and implementing all the necessary activities, processes or reports to be able to achieve the objectives.
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Technology Chain Specialist
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Feb 2012 - Nov 2014
Responsible for the end to end lifecycle management of one or more delivered Services and the Technology Chain that supports the Service. Accountable for ensuring that the allocated services meet or exceed service quality, functionality, capacity and create transparancy on cost. Responsible for initiating, defining and implementing all the necessary activities, processes or reports to be able to achieve the objectives.
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Process Manager
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Jan 2010 - Feb 2012
The Process Manager defines-, is owner of- and responsible for effectively managing the fundamental processes within an area, in order to achieve the process KPI’s/goals in the most efficient way given the agreed service propositionBy managing the optimization and maximization of the contribution of processes to the service proposition, enables to deliver best in class customer service.
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Service Level Process Manager
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Oct 2007 - Jan 2010
The fundamental aim of Service Level Management is to improve the quality of service and the customer's satisfaction. Therefore the processes involved must be properly managed.
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Process Analist
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Jun 2006 - Oct 2007
Main goal of the process analist: creation of a process description and integration of new services for the Customer Services Agents.Direct reports: Project leader, Process Manager.
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Teamleader Distribution Services
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Jun 2002 - Jun 2006
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Teamleader Correspondence
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Oct 2000 - Jun 2002
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Customer Service/Correspondence
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Aug 1996 - 2000
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Kuhne
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Netherlands
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Employee Fairs & Events
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Aug 1995 - Jul 1997
Representing new products at trade shows, wholesale and retail. Representing new products at trade shows, wholesale and retail.
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NVG
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Groningen, Netherlands
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Advisor Savings Plans
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Aug 1993 - Jan 1996
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Pensioenfonds ABP
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Netherlands
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Financial Services
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400 - 500 Employee
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Various functions
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Jan 1983 - Apr 1993
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Education
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2021 -
IPD Opleidingen
Basistheorie Vastgoeddeskundige -
2017 -
Synergio
Start at the End with SMART requirements, Product development excellence -
2016 - 2016
Vereniging COIN
Seminar mededingingsrecht -
2008 - 2008
EXIN
ITIL V3 Foundation -
Information Mapping Nederland
Information Mapping -
Van den Broek & partners
Leidingeven voor het middenkader -
Sancta Maria
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ZLAC
Community
