Implementation Manager

• Jun 2018 - Present

I led teams on the delivery and implementation of cloud-based SaaS technology solutions for construction industry clients. I worked closely with the technical team, providing product input to the development of SaaS solutions programmed in Ruby on Rails. SELECTED CONTRIBUTIONS ♦ Increased revenue to over 300% over 1.5 years. ♦ Streamlined sales processes and enabled tracking throughout the sales cycle. ♦ Reduced ad-hoc system enquiries by 70% and enhanced user satisfaction. I led teams on the delivery and implementation of cloud-based SaaS technology solutions for construction industry clients. I worked closely with the technical team, providing product input to the development of SaaS solutions programmed in Ruby on Rails. SELECTED CONTRIBUTIONS ♦ Increased revenue to over 300% over 1.5 years. ♦ Streamlined sales processes and enabled tracking throughout the sales cycle. ♦ Reduced ad-hoc system enquiries by 70% and enhanced user satisfaction.

Project Manager

• May 2017 - May 2018

I led implementation of risk management software programmed in Python with high value clients in the banking industry. I led implementation of risk management software programmed in Python with high value clients in the banking industry.

Project Partner

• Jun 2015 - May 2017

I drove Enterprise Resource Planning (ERP) software projects employing Python programming language and PostgreSQL database and led VAT web technology solutions coded in Java and PostgreSQL database. SELECTED CONTRIBUTIONS ♦ Rapidly generated revenue by establishing an online VAT forum offering consulting services. ♦ Reduced client sales cycle time by 50% by transitioning a client to a cloud-based solution. ♦ Drove rapid business expansion by developing a sales roadmap of the ERP Solution for Enterprise. Show less

Project Manager

• Jun 2014 - Jun 2015

I managed a team of 80 Consultants to deliver a range of value-added tax (VAT) implementation projects to 130 high value clients in sectors such as Banking, Insurance, Aeronautics, Manufacturing and FMCG. SELECTED CONTRIBUTIONS ♦ Directly led the successful implementation of 15 high value VAT projects whilst simultaneously managing an 80 member project team. ♦ Enabled the company to bill additional hours by increasing the value of several low value projects. ♦ Successfully led the VAT return review process of for approximately 300 companies despite tight deadlines. Show less

Project Manager

• Dec 2012 - May 2014

I led the delivery of retail banking IT initiatives with values approximately RM1m and provided consulting, design, project management and implementation services. SELECTED CONTRIBUTIONS ♦ Enhanced customer experience and reduced printing costs through the successful delivery of a Bank Statement Consolidation Project. ♦ Drove the successful testing and deployment of a high-risk E-Statement project. I led the delivery of retail banking IT initiatives with values approximately RM1m and provided consulting, design, project management and implementation services. SELECTED CONTRIBUTIONS ♦ Enhanced customer experience and reduced printing costs through the successful delivery of a Bank Statement Consolidation Project. ♦ Drove the successful testing and deployment of a high-risk E-Statement project.

PMO Specialist

• May 2011 - Nov 2012

I identified, managed and mitigated cross system dependent risks relating to the Maybank “Humanising Banking Services” transformation programme and providing project management services to initiatives within the transformation programme. SELECTED CONTRIBUTIONS ♦ Fast-tracked risk resolution by overhauling risk issue and management processes. ♦ Accelerated programme results by developing a project dependency framework within the new SDLC. ♦ Achieved Gate Two budget approval by getting project activities back on the right track. Show less

Senior Management Consultant

• Sep 2008 - Apr 2011

I consulted and advised clients on the management of IT projects, devised IT strategies, analysed client business challenges and strengths and recommended areas for improvement. SELECTED CONTRIBUTIONS ♦ Streamlined customer service and improved data integrity by transforming business processes for a non-competitive insurance company. ♦ Delivered a seamless data migration and seamlessly replaced a core business system. I consulted and advised clients on the management of IT projects, devised IT strategies, analysed client business challenges and strengths and recommended areas for improvement. SELECTED CONTRIBUTIONS ♦ Streamlined customer service and improved data integrity by transforming business processes for a non-competitive insurance company. ♦ Delivered a seamless data migration and seamlessly replaced a core business system.

Senior IT Business Analyst

• May 2005 - Jun 2008