Experience

Enterprise Bank (Enterprise Bancorp)

• United States
• Banking
• 300 - 400 Employee

• Business Analyst

  • Jan 2020 - Present

• Branch Support Specialist

  • Feb 2019 - Jan 2020



Thermo Fisher

• India
• Biotechnology
• 300 - 400 Employee

• Project Leader

  • Oct 2010 - Dec 2016

  Successfully managed $8 million Windows 7 upgrade in North America and Europe resulting in a 95% Windows 7 compliant environment. Developed project scope, plan and schedule with business and IT leaders, driving project acceptance. Managed relationships with third party suppliers providing professional services to achieve project goals

• Systems Engineer

  • Sep 2010 - Jul 2013

  Project Management focus on infrastructure related systems management projects.

• Supervisor, IT

  • Feb 2009 - Sep 2010

  Focus on establishing a standard workstation environment globally through standardized systems management tool and processes. • Transition existing systems management tool from System Center Configuration Manager to IT Client Manager; security patch management, software distribution, remote control • Managing workstation backup implementation project providing 300 corporate office users with a solution to back up local data • Managing project to establish a central software list… Show more Focus on establishing a standard workstation environment globally through standardized systems management tool and processes. • Transition existing systems management tool from System Center Configuration Manager to IT Client Manager; security patch management, software distribution, remote control • Managing workstation backup implementation project providing 300 corporate office users with a solution to back up local data • Managing project to establish a central software list and process to rationalize and maintain list • Manage relationship with outsourced vendor supporting internal System Center Configuration Center environment • Developed quarterly standard workstation image update process and streamlined image maintenance process

• Microsoft Operating System Administrator

  • Sep 2006 - Jan 2009

  Coordinated delivering software applications across global environment via system management tool, Systems Center Configuration Manager (SCCM). • Utilize SQL to create custom reports from SMS database at management’s request • Implemented server operating system security patch process globally. • Create and deploy application packages globally via SMS (including Office XP, 2003, SAP GUI, Office templates, Juniper VPN client) • Work across various functional IT areas and… Show more Coordinated delivering software applications across global environment via system management tool, Systems Center Configuration Manager (SCCM). • Utilize SQL to create custom reports from SMS database at management’s request • Implemented server operating system security patch process globally. • Create and deploy application packages globally via SMS (including Office XP, 2003, SAP GUI, Office templates, Juniper VPN client) • Work across various functional IT areas and local onsite IT staff worldwide to implement solutions and deploy software.



Thermo Fisher Scientific

• United States
• Biotechnology Research
• 700 & Above Employee

• Information Technology Help Desk Coordinator

  • Nov 1999 - May 2006

  • Key participant in Office 2003/Windows XP upgrade project in the corporate headquarter office • Implemented Track-It help desk software to document, track, research, escalate and/ or resolve end user issues • Provide executive support to the CEO and senior leadership team in the corporate headquarter office • Configured and supported Blackberry wireless devices • Troubleshoot email routing issues • Manage user accounts in Active Directory, as well as security groups and… Show more • Key participant in Office 2003/Windows XP upgrade project in the corporate headquarter office • Implemented Track-It help desk software to document, track, research, escalate and/ or resolve end user issues • Provide executive support to the CEO and senior leadership team in the corporate headquarter office • Configured and supported Blackberry wireless devices • Troubleshoot email routing issues • Manage user accounts in Active Directory, as well as security groups and distribution lists Show less • Key participant in Office 2003/Windows XP upgrade project in the corporate headquarter office • Implemented Track-It help desk software to document, track, research, escalate and/ or resolve end user issues • Provide executive support to the CEO and senior leadership team in the corporate headquarter office • Configured and supported Blackberry wireless devices • Troubleshoot email routing issues • Manage user accounts in Active Directory, as well as security groups and… Show more • Key participant in Office 2003/Windows XP upgrade project in the corporate headquarter office • Implemented Track-It help desk software to document, track, research, escalate and/ or resolve end user issues • Provide executive support to the CEO and senior leadership team in the corporate headquarter office • Configured and supported Blackberry wireless devices • Troubleshoot email routing issues • Manage user accounts in Active Directory, as well as security groups and distribution lists Show less