Veronica S.
Human Resources Manager at Alpha Lion- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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Bio
Marvin Vivas Rodriguez
Veronica was my first contact at Vive Health. In our first interview, she made me feel super confident and motivated to be part of the team. She always brings great energy and attitude to her colleagues. Everyone feels comfortable expressing their feelings and opinions with her. If you ever have the chance to work with Veronica, she will help you to consolidate the company and make everyone work in the same direction.
Marvin Vivas Rodriguez
Veronica was my first contact at Vive Health. In our first interview, she made me feel super confident and motivated to be part of the team. She always brings great energy and attitude to her colleagues. Everyone feels comfortable expressing their feelings and opinions with her. If you ever have the chance to work with Veronica, she will help you to consolidate the company and make everyone work in the same direction.
Marvin Vivas Rodriguez
Veronica was my first contact at Vive Health. In our first interview, she made me feel super confident and motivated to be part of the team. She always brings great energy and attitude to her colleagues. Everyone feels comfortable expressing their feelings and opinions with her. If you ever have the chance to work with Veronica, she will help you to consolidate the company and make everyone work in the same direction.
Marvin Vivas Rodriguez
Veronica was my first contact at Vive Health. In our first interview, she made me feel super confident and motivated to be part of the team. She always brings great energy and attitude to her colleagues. Everyone feels comfortable expressing their feelings and opinions with her. If you ever have the chance to work with Veronica, she will help you to consolidate the company and make everyone work in the same direction.
Credentials
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Interviewing Techniques
LinkedInOct, 2021- Nov, 2024
Experience
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Alpha Lion
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Human Resources Manager
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Aug 2022 - Present
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Vive Health
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Human Resources Recruiting Specialist
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Jun 2021 - Aug 2022
•Full life-cycle of the recruiting process: establishment of position requirements according to the needs of the company, sourcing/screening process and negotiation with hiring managers. Ensure that the candidate has a great experience throughout the hiring process.•Manage different tools and methodologies in order to optimize the recruitment and selection process•Collaborate with team leaders/ managers to develop an effective recruitment plan.•Be a part of the onboarding process for the new members of the company.•Conducting employee’s withdrawal interviews.•Carrying out employee´s trial period evaluations.•Resolve any escalated issues and risks.
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B2B Support Associate
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Feb 2021 - Jun 2021
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Customer Service Specialist
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Jul 2020 - Feb 2021
Leadership in Product Problem Solving, Customer Service, Sales and Promotion. Support and support to departmental management in terms of operational and leadership processes.
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LATAM Airlines
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Chile
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Airlines and Aviation
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700 & Above Employee
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EJECUTIVA SERVICIO AL CLIENTE SALA VIP
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Jun 2015 - May 2020
• Assisting passengers with high standards in comfort, discretion and time management. • Accompanying and assisting business passengers, frequent flyer members and executives with their check-in, seats upgrades, transportation and accommodation. • Handling flight contingencies, disruptions in service and compensations. • Administrative duties such as writing daily reports, daily inventories of food and beverages at the VIP lounge. • Conducting statistical predictions of future flights, filing and entering the data using different LATAM, OPAIN, SABRE, AMADEUS software. • Focus on protocol and public relations.
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HR Manager
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Oct 2012 - Jun 2015
•Training and re- training / e-learning for field agents, and sales agents.•Technical assistance in business processes to internal staff.•Supervision personnel management.•Programming weekly shifts for all Call center staff.•Ensured our goals were being fulfilled : total number of calls, number of unanswered calls , rejected calls, call time and made sure everything was sent out of a daily report.•Completed satisfaction surveys with agents, representatives, as well as Customers on their satisfaction with agents and product.
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Community
