Experience

PABCO Roofing Products

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• HR

  • Jul 2023 - Present

  Tacoma, Washington, United States



MBI Seattle

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• HR/Office Manager

  • Aug 2016 - Jul 2023

  Greater Seattle Area • Collaborate with executive leadership to develop operational strategy and provide recommendations on implementation of strategic goals and to guide operational objectives • Direct the human resources operations including, staffing, hiring, onboarding, training, performance management and oversight of employee relations for 40+ employees within 2 locations • Handle all accounts receivable and accounts payable accounts, ensuring that all financial transactions are recorded timely and… Show more • Collaborate with executive leadership to develop operational strategy and provide recommendations on implementation of strategic goals and to guide operational objectives • Direct the human resources operations including, staffing, hiring, onboarding, training, performance management and oversight of employee relations for 40+ employees within 2 locations • Handle all accounts receivable and accounts payable accounts, ensuring that all financial transactions are recorded timely and accurately • Guide all aspects of employee payroll • Administer the organization's shared work program • Manage the organization’s health and welfare benefits and retirement plan benefits ensuring that all plans are up to date and compliant • Collaborate with insurance brokerages to manage the annual renewal process to obtain the most competitive and comprehensive coverage • Develop and implement operational and HR policies and procedures and conduct regular audits • Design and deliver monthly employee training sessions on operational procedures, (GSA) order processing, sales team training, and organizational policies and regulations • Led implementation of new accounting program and managed the training with internal team members to ensure a smooth transition to the system • Oversaw the installation and configuration of new software to handle purchasing, orders, quotes, billing and synch operations with the warehouse to track items and inventory levels • Coordinate the logistics of all office and showroom moves, ensuring that all equipment, furniture, and supplies are transported safely and efficiently • Direct change management efforts, handling companywide communications and managing staff expectations surrounding organizational-wide changes including manufacturer branding guidelines for new products • Developed and implemented a comprehensive DEI program, including policies, procedures, and training and development programs, resulting in a more inclusive and diverse workplace.

• IT Manager

  • Mar 2005 - Jul 2023

  Seattle, Washington, United States • Install, maintain and upgrade technology utilizing defined processes, procedures, and protocols to uphold the security, structure, and integrity of networks and systems, with minimal disruption to operations • Maintain proper backups for IT supported systems and HR databases, ensuring that critical data and information is securely stored and protected from loss or corruption • Provide effective resolution of standard IT user issues, leveraging a broad range of technical skills and… Show more • Install, maintain and upgrade technology utilizing defined processes, procedures, and protocols to uphold the security, structure, and integrity of networks and systems, with minimal disruption to operations • Maintain proper backups for IT supported systems and HR databases, ensuring that critical data and information is securely stored and protected from loss or corruption • Provide effective resolution of standard IT user issues, leveraging a broad range of technical skills and expertise to diagnose and troubleshoot common problems

• Project Coordinator/Front Office Operations

  • Aug 2003 - Aug 2016

  Seattle, Washington, United States • Managed the order fulfillment process, ensuring timely procurement, order management, and delivery coordination and effectively tracked orders and tickets and followed through on invoicing • Served as primary point of contact for team members and clients, addressing inquiries related to products, orders, and tickets, and coordinating with relevant team members to resolve issues promptly • Managed relationships with multiple vendors, including requesting project quotes, reviewing… Show more • Managed the order fulfillment process, ensuring timely procurement, order management, and delivery coordination and effectively tracked orders and tickets and followed through on invoicing • Served as primary point of contact for team members and clients, addressing inquiries related to products, orders, and tickets, and coordinating with relevant team members to resolve issues promptly • Managed relationships with multiple vendors, including requesting project quotes, reviewing process acknowledgements, tracking shipping documents and overseeing delivery of materials • Led on-site projects with clients’ team for space planning, reconfigurations, individual moves, and small-scale move/add/change (MAC) projects ensuring seamless coordination and timely completion • Guided client meetings to understand needs and requirements and prepared and submitted proposals and RFPs • Coordinated delivery and installation schedule with warehouse and installation teams and conducted punch lists to identify and resolve any issues, and facilitated any necessary replacement product orders • Led training for other project coordinators on process improvement, GSA procedures and business operations • Acted as GSA Contract Lead, quoting, invoicing, and working with the manufacturer to process contracts • Directed front desk operations, greeting and directing visitors, managing a high-volume of incoming calls, resolving customer inquiries, sorting and distributing mail and supporting cross functional teams