Experience

Essential Resources

• New Zealand
• Book and Periodical Publishing
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2015 - Present

  - Providing technical support to clients and users to Essential Resources products, iUgo online planner, ease of use learning and more - Conduct training session for the client on the use of iUgo - Answer general questions on live chat about any of our products or services - Create automation's in the system to identify leads, client follow-ups, find the correct target audience for promotional emails, etc - Create marketing schedules and content - Completed inbound and outbound sales calls - Support internal inquires technical and non-technical - Intermediary between management, client feedback, and developer / IT - Create How-to guides for internal and external use



Fairfax Media, The Southland Times

• New Zealand
• Newspaper Publishing
• 1 - 100 Employee

• Features Sales Consultant

  • Mar 2015 - Nov 2015

  - Completed outbound sales and support calls - Build relationships with customer and businesses - Contribute to major publications - Work on solo publications - Support the sales manager and team - Completed outbound sales and support calls - Build relationships with customer and businesses - Contribute to major publications - Work on solo publications - Support the sales manager and team



Youi Insurance

• Australia
• Insurance
• 700 & Above Employee

• Insurance Customer Care advisor

  • Jun 2014 - Feb 2015

  - Completed inbound and outbound calls - Work towards weekly and monthly KPI’s - Provide support to customers on enquiries about current/new policies, claims, and policy technicalities - Completed inbound and outbound calls - Work towards weekly and monthly KPI’s - Provide support to customers on enquiries about current/new policies, claims, and policy technicalities



Bridgestone NZ Ltd

• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Retail Support Representative

  • Jul 2013 - Jun 2014

  - Receive inbounds sales and enquiry calls which were to be completed according to a strict list of KPI’s - Provide technical support on best tire options available for the customer's vehicle - Provided support to all the stores across New Zealand - Receive inbounds sales and enquiry calls which were to be completed according to a strict list of KPI’s - Provide technical support on best tire options available for the customer's vehicle - Provided support to all the stores across New Zealand



News Corp Australia

• Australia
• Technology, Information and Media
• 700 & Above Employee

• Classified Sales Representative

  • Jun 2012 - Jul 2013