Experience

Farmako (YC S20)

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Associate Head Of Operations

  • Jun 2022 - Present

  Gurugram, Haryana, India As the Associate Head of Operations at Farmako, I play a pivotal role in ensuring the efficient and successful delivery of medicines to customers within 30 minutes. I am responsible for a wide range of functions, which includes managing strategy, P&L (Profit and Loss), and overall operations



PharmEasy

• India
• Health, Wellness & Fitness
• 700 & Above Employee

• Senior Manager - Operations

  • Jan 2022 - Jun 2022

  In summary, my work in role as a City Lead involved a combination of operations management, P&L analysis, and strategic leadership. I was responsible for the day-to-day operations, financial performance, and the strategic direction of the business, with a strong emphasis on team management and data-driven decision-making. Operations: - Ownership of business operations for all running verticals (Inclinic Dispensary, Virtual Pharmacy, and Virtual Diagnostics-Thyrocare) in Delhi-NCR. … Show more In summary, my work in role as a City Lead involved a combination of operations management, P&L analysis, and strategic leadership. I was responsible for the day-to-day operations, financial performance, and the strategic direction of the business, with a strong emphasis on team management and data-driven decision-making. Operations: - Ownership of business operations for all running verticals (Inclinic Dispensary, Virtual Pharmacy, and Virtual Diagnostics-Thyrocare) in Delhi-NCR. - Ownership of complete operations for Delhi-NCR across all verticals. - Handling a team of 100+ employees, including Ops Managers, Trainers, Auditors, and Pharmacists. - Launching and managing operations in new cities (Delhi, Kolkata, Lucknow). - Launching new projects (Virtual Diagnostics and Virtual Pharmacy) in Delhi-NCR. - Achieving a conversion rate of more than 75% in the Inclinic Dispensary vertical. - Achieving the milestone of onboarding 200 doctors across all verticals in 8 months. P&L Analysis: - Ownership of business for all running verticals, which includes financial responsibility of every account. - Strategic initiatives to manage and analyze profit and loss for the business. - Involvement in P&L analysis as part of the ownership of business operations. Strategy: - Knowledge acquisition to inform strategic initiatives. - Strategic leadership in launching new projects and expanding into new cities. - Process design to improve operational efficiency and customer satisfaction. - Analytical skills to make data-driven decisions. - Relationship building and stakeholder management for executing strategic plans. - Cross-functional team leadership for implementing strategic initiatives. - Presentation skills for communicating and aligning the team with the strategic vision.

• Manager- Operations

  • Jul 2021 - Dec 2021

  Delhi, India ▪ Onboarding and Ownership of New Doctors for Inclinic Dispensary, Virtual Pharmacy & Virtual Diagnostics. Single Handedly Onboarded 60+ Doctors for all Verticals till December. ▪ Responsible for daily operations of all the vertical and handled Team of Trainers and Phamacists. ▪ Onboarding of Vendors (For Furniture, Stationery requirements ) in different areas of Delhi NCR and currently in Delhi purchasing furniture and Stationery at cheapest rates compared to PAN India. ▪… Show more ▪ Onboarding and Ownership of New Doctors for Inclinic Dispensary, Virtual Pharmacy & Virtual Diagnostics. Single Handedly Onboarded 60+ Doctors for all Verticals till December. ▪ Responsible for daily operations of all the vertical and handled Team of Trainers and Phamacists. ▪ Onboarding of Vendors (For Furniture, Stationery requirements ) in different areas of Delhi NCR and currently in Delhi purchasing furniture and Stationery at cheapest rates compared to PAN India. ▪ Created Training Documents for Operations Managers, Trainers and Pharmacists, Created training checklists for Pharmacists and Trainers. ▪ Designed, implemented and Improved SOPs for different processes and functions. ▪ Ownership of Payments collections from Doctors for Inclinic Dispensary vertical of PharmEasy One.



MedTrail

• India
• Wellness and Fitness Services
• 1 - 100 Employee

• Manager-Operations

  • Nov 2019 - Jun 2021

  Delhi, India Complete ownership of Dispensary, Enterprise (Hospitals), Diagnostics and Smart records Onboarding operations of Delhi and NCR.  Coordinated with Heads of multiple departments parallelly (Procurement, Sourcing, Audit, Logistics, Tech-Support, Admin) to Onboard new accounts as per defined SLAs.  Optimized Dispensary and Pharmacy onboarding process and reduced Onboarding TAT from 7 days to 4 days.  Achieved defined KPIs for every account (Smart Records, Smart Dispensary and Smart… Show more Complete ownership of Dispensary, Enterprise (Hospitals), Diagnostics and Smart records Onboarding operations of Delhi and NCR.  Coordinated with Heads of multiple departments parallelly (Procurement, Sourcing, Audit, Logistics, Tech-Support, Admin) to Onboard new accounts as per defined SLAs.  Optimized Dispensary and Pharmacy onboarding process and reduced Onboarding TAT from 7 days to 4 days.  Achieved defined KPIs for every account (Smart Records, Smart Dispensary and Smart Diagnostic) within 30 days and achieved minimum 8 out of 10 NPS (Net promoter score) from the client.  Worked with Product Managers and assisted in new tech products development.  Migrated 90 Dispensaries to MedTrail SaaS in a stipulated time of 3 months.  Increased the profit margins by 2% at 45 Dispensaries & 6 Hospitals Pharmacy.  Built & Handled a team of 10 Trainers & 5 Executives to identify gaps & optimize the process of daily operations of Dispensaries to reduce the operational cost  Measured & monitored the inventory at stores worth INR 29 million and achieved Inventory to sales ratio below 1.5 for 80% Stores.  Built new processes for more impactful Clinic staff training process and optimized Training TAT from 15 days to 7 days Max.

• Sr. Executive- Operations

  • Jul 2019 - Nov 2019

  Delhi, India



OYO

• India
• Technology, Information and Internet
• 700 & Above Employee

• Intern

  • May 2018 - Aug 2018

  India Worked as an Event planner at MICE . Responsibilities were Handling client's queries , Client interaction, Help them to plan their event, Generating leads.



Decathlon Sports India

• India
• Retail
• 700 & Above Employee

• Intern

  • Jun 2018 - Jul 2018

  Ludhiana Area, India Worked as a Sport Leader with Cycling Sports. Responsibilities were Handling customer queries, Customer interaction, Layout Management.



Lovely Professional University

• India
• Education Administration Programs
• 700 & Above Employee

• Student Counselor

  • May 2015 - Aug 2015

  jalandhar, punjab Worked in HR to help in recruiting process. Worked on Data processing and Data Handling.