Berkay Ozbey
Customer Success Manager at Zer Merkezi Hizmetler ve Ticaret A.Ş.- Claim this Profile
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İngilizce Full professional proficiency
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Bio
Credentials
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Google Data Analytics
GoogleDec, 2022- Nov, 2024 -
Team Kanban Practioner
Kanban UniversityNov, 2022- Nov, 2024
Experience
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Zer Merkezi Hizmetler ve Ticaret A.Ş.
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Türkiye
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Strategic Management Services
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200 - 300 Employee
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Customer Success Manager
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Oct 2022 - Present
-Led more than 30 implementation and integration projects from the initial phase to the closure with high quality and on-time delivery.-Collaborated with various client teams from various companies/sectors to help them achieve their business goals with provided procurement consultancy.-Effectively managed projects with Kanban methodology, created project reports and engaged with stakeholders to ensure project goals are met with high level of satisfaction.
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Customer Success Specialist
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May 2022 - Sep 2022
-Managed a +75 customer portfolio, ensuring adaptation and handling requests in a problem-solving manner.- Conducting regular check-ins with customers to make sure that the way the product is being used is aligned with their business goals and sharing recommendations.-Worked closely with sales and product teams to upsell new opportunities and share customer feedbacks on the product.-Analyzed the way product is being used and came up with strategies to improve customer experience.
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Customer Service Specialist
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Sep 2020 - May 2022
-Provided customer support to the clients through phone, email, and chat channels.-Collaborated with various teams to escalate customer issues and provide training sessions to increase customer's product adaptability.-Resolved customer complaints in a fast-paced manner to achieve high level of customer satisfaction.
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Promena Strategic Procurement Software
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Türkiye
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Oct 2022 - Present
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Customer Success Specialist
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May 2022 - Sep 2022
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Customer Service Specialist
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Sep 2020 - May 2022
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Education
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Uludag University
Bachelor's Degree, Public Administration