Berkay Ozbey

Customer Success Manager at Zer Merkezi Hizmetler ve Ticaret A.Ş.
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Contact Information
us****@****om
(386) 825-5501
Location
Istanbul, Turkey, TR
Languages
  • İngilizce Full professional proficiency

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Credentials

  • Google Data Analytics
    Google
    Dec, 2022
    - Nov, 2024
  • Team Kanban Practioner
    Kanban University
    Nov, 2022
    - Nov, 2024

Experience

    • Türkiye
    • Strategic Management Services
    • 200 - 300 Employee
    • Customer Success Manager
      • Oct 2022 - Present

      -Led more than 30 implementation and integration projects from the initial phase to the closure with high quality and on-time delivery.-Collaborated with various client teams from various companies/sectors to help them achieve their business goals with provided procurement consultancy.-Effectively managed projects with Kanban methodology, created project reports and engaged with stakeholders to ensure project goals are met with high level of satisfaction.

    • Customer Success Specialist
      • May 2022 - Sep 2022

      -Managed a +75 customer portfolio, ensuring adaptation and handling requests in a problem-solving manner.- Conducting regular check-ins with customers to make sure that the way the product is being used is aligned with their business goals and sharing recommendations.-Worked closely with sales and product teams to upsell new opportunities and share customer feedbacks on the product.-Analyzed the way product is being used and came up with strategies to improve customer experience.

    • Customer Service Specialist
      • Sep 2020 - May 2022

      -Provided customer support to the clients through phone, email, and chat channels.-Collaborated with various teams to escalate customer issues and provide training sessions to increase customer's product adaptability.-Resolved customer complaints in a fast-paced manner to achieve high level of customer satisfaction.

    • Türkiye
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager
      • Oct 2022 - Present

    • Customer Success Specialist
      • May 2022 - Sep 2022

    • Customer Service Specialist
      • Sep 2020 - May 2022

Education

  • Uludag University
    Bachelor's Degree, Public Administration
    2016 - 2020

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