Business Relations Manager

• Aug 2021 - Present

Corporate Trainer

• Mar 2021 - Aug 2021

Learning and Development Manager - Human Resources

• Apr 2018 - Feb 2021

Handling Learning & Development and heading the Human Resources division Handling Learning & Development and heading the Human Resources division

Learning & Development Supervisor - Human Resources

• Dec 2016 - Apr 2018

Complex Learning and Development Executive (Pre-opening team) - Human Resources

• Jul 2015 - Nov 2016

- Critical Path planning and implementation for St. Regis Polo Club - Employee event leader for the Starwood and Marriott merger on property - Key simulation trainer (pre and post opening) - Internal Quality Audits for knowledge/ skill gaps in performance - Training Needs Analysis using inventive new age methods including AI - L&D strategy for complex for 5 years including Budgets for complex/ individual hotels - Producing Standard Operating Procedures including designs and implementation process - Month end & year end compliance for training programs - Designing of training modules for operational teams - Coordinating with HQ for corporate programs - Dual Master Trainer certification for 'Skills' and 'Group' Train the Trainer programs - Handling cross training applications and process for all 3 hotels - Designing training rooms (OS&E, FF&E etc.) & maintaining department inventory - Handling preparation, delivery and post-training reports of training for all levels of staff (up to 90 people/ session) and given to 1600+ associates for the complex - Service Culture Trainer (all 3 brands) - Leading Win with Talent Competency Model - Open Day Recruitment experience including interviewing candidates - Administrative tasks (Outlook, Excel, PowerPoint and Word on a daily basis) - Assisting F&B Opening at St. Regis during busy period Show less

Learning and Development Intern (Pre-Opening) - Human Resources

• Jan 2014 - Jul 2014

- Certified 'Train the Trainer' with Marriott International Training and Development (TOPPS) - 'In The Beginning' (New employee Orientation) for up to 65 people at one time - 'Chapter 2' (Soft skills based) training delivery - Recruitment Fairs organization and interviewing - HR Marketing & Internal Communications - Handling training trackers and updates on systems (Oasys) - Received great appreciation from team and new hires during orientation modules delivery, like personalized thank you cards (over 75 in 6 months) - Training trackers for entire hotel during daily briefings - Conducting Hotel tours - New Intern orientation and training Show less

Operations Cross Trainee - F&B and Rooms

• Jan 2013 - Jul 2013

- Positive Trip Advisor comment from Guest for excellent service skills and building a relationship - Up-selling techniques, attended Sales Essentials Training course - Front Office Operations (including night shift tasks) - Food and Beverage Administration - Banqueting Service - In Room Dining (Delivery and preparation) - Restaurant Operations; (Saffron - Buffet setting - Asian) (Ronda Locatelli - Celebrity chef Giorgio Locatelli's signature restaurant in Dubai serving Italian cuisine - ala carte) (The Shore, a poolside bar which serves Tex-Mex cuisine and drinks ) - Completed the Atlantis Brand Promise training module - Fish Philosophy, Conflict Resolution, The Leader in You - Workplace ethics, Essential Non-verbal behaviors training Show less

Cross Culinary Intern

• Jan 2012 - Jul 2012

- Training under Chef Uwe Micheel, Director of Kitchens and President of Emirates Culinary Guild - Central Butchery kitchen – providing all meats/ poultry to the entire property - Cold kitchen experience to prepare salads, cold cuts and sauces for restaurants - Hot Kitchen including banqueting where food was prepared in masses to serve guests, interacting with live stations as well - Outdoor catering chef for the British Embassy, Weddings and House parties for up to 1000 guests - Pastry Kitchen to prepare various types of cakes, Fruit cuts and preparing pastries to be sold in the hotel pastry outlet Show less