Experience

Synergycom

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Finance and Capacity Project Manager

  • Jun 2015 - Present

  Fiat Chrysler Automobiles (FCA) - Auburn Hills



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Delivery Consultant

  • 2010 - May 2015

  Provide account business management for hosting services globally to both Ally Financial and GM Financial through implementation of Global Program Office. Negotiate, implement and manage service level agreements and objectives. Analyze, review and report performance results against the criteria established in SLAs and SLOs with HP leadership and client. Partner with leadership and operational support teams to implement service level management processes to increase efficiency and decrease… Show more Provide account business management for hosting services globally to both Ally Financial and GM Financial through implementation of Global Program Office. Negotiate, implement and manage service level agreements and objectives. Analyze, review and report performance results against the criteria established in SLAs and SLOs with HP leadership and client. Partner with leadership and operational support teams to implement service level management processes to increase efficiency and decrease expenditures.

• Service Level Manager

  • 2006 - 2010

  Lead the development of Service Level Agreements (SLAs) through client negotiations reviewing contract language, defining metric definitions and data sources and the rollout to operational teams. Review the efficiency and effectiveness of the Service Level Management processes and implement changes to the process for continuous improvement opportunities. Prepare and present SLA reports to client and executive leadership. Produce service improvement plans for services not meeting expected… Show more Lead the development of Service Level Agreements (SLAs) through client negotiations reviewing contract language, defining metric definitions and data sources and the rollout to operational teams. Review the efficiency and effectiveness of the Service Level Management processes and implement changes to the process for continuous improvement opportunities. Prepare and present SLA reports to client and executive leadership. Produce service improvement plans for services not meeting expected targets.



Electronic Data Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project and Metrics Analyst

  • 2004 - 2006

  Implemented and governed multiple suppliers in utilization and understanding of common tools and procedures. Focus centered around the Information Technology Infrastructure Library (ITIL) processes for Change, Incident, and Problem Management. Streamlined the global metrics process, enabling a reduction in the expenses required for metric reporting and operations. Acquired, reviewed, and consolidated monthly global metrics. Assembled monthly presentation for review with the client’s CIO… Show more Implemented and governed multiple suppliers in utilization and understanding of common tools and procedures. Focus centered around the Information Technology Infrastructure Library (ITIL) processes for Change, Incident, and Problem Management. Streamlined the global metrics process, enabling a reduction in the expenses required for metric reporting and operations. Acquired, reviewed, and consolidated monthly global metrics. Assembled monthly presentation for review with the client’s CIO. Facilitated Monthly Operations review meeting with the CIO. Audience was executive leadership from the client and multiple suppliers.

• Project Manager

  • 2003 - 2004

  Project Lead on a global tool migration project being rolled out corporate wide. Initiated and facilitated numerous metrics and reporting assessments to aid in the successful implementation and seamless transition to a new tool and process set used for service delivery management. Provided coaching and mentoring to account and operational teams on reconciling and adapting existing metric and reporting requirements within the new tools’ reporting capabilities. Coordinated the development of… Show more Project Lead on a global tool migration project being rolled out corporate wide. Initiated and facilitated numerous metrics and reporting assessments to aid in the successful implementation and seamless transition to a new tool and process set used for service delivery management. Provided coaching and mentoring to account and operational teams on reconciling and adapting existing metric and reporting requirements within the new tools’ reporting capabilities. Coordinated the development of custom reports by working with report developers in transforming drafted business designs into technical specifications.

• Business Systems Analyst

  • 1998 - 2003

  Five years of application development and support, on a team that achieved Capability Maturity Model (CMM) level 3. Provided support in the automotive industry directly interfacing with the client to gather requirements for software development projects and enhancements to existing systems. Aided in migrating old legacy applications to newer platforms, which resulted in cost savings and increased productivity of the application users. Activity team leader for application development projects… Show more Five years of application development and support, on a team that achieved Capability Maturity Model (CMM) level 3. Provided support in the automotive industry directly interfacing with the client to gather requirements for software development projects and enhancements to existing systems. Aided in migrating old legacy applications to newer platforms, which resulted in cost savings and increased productivity of the application users. Activity team leader for application development projects and assistant project manager for project start-ups, tracking and oversight, and project close-downs. Gained significant Visual Basic skills with graduation from the Information Analyst Development Program. Skilled in the project management profession by leading various application development projects using the Standard Software Process (SSP).