Experience

Johnson Health Tech. Co., Ltd.

• Taiwan
• Wellness and Fitness Services
• 300 - 400 Employee

• Business Development Manager

  • Jan 2022 - Present

  • Researched and identified opportunities for account growth, account penetration and market expansion.• Worked with existing customers to increase purchases of products and services.• Created reports and presentations detailing business development activities.• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.• Completed and submitted monthly and yearly reports to support executive decision making.• Streamlined operations by delivering recommendations for knowledge-base processes and procedures.• lead special projects to create streamlined operations, improve efficiently, and improve profitability.

• Senior Operations Manager

  • Aug 2020 - Dec 2021

  • Lead a team of 3 while developing a multi- location distribution strategy to support a $70M on-line business• Established industry competitive freight program to handle $60M increase in on-line business in one year• Created and executed transition plan to separate business division operationally over a 3-month timeframe• Establish 5 third-party logistics warehouses for truckload and ecommerce distribution, aiding in 10% cost reduction• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders, and serving as key advocate for various personnel issues.• Directed product flow and informed management of delays and challenges, as well as suggested resolutions.• Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.• Procured contracting arrangements with sub-contractors and service providers.• Managed purchasing, sales, marketing, and customer account operations efficiently.• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Director Of Sales - Sporting Goods and Mass

  • Jul 2014 - Aug 2020

  • • Foster team of 3 while overseeing 12 sporting goods and mass-distribution customers in North America and $28M in revenue• Focus resources strategically to capitalize on customer opportunity, growing sales by 50%• Establish 2 third-party logistics warehouses for truckload and ecommerce distribution, aiding in 350% business growth• Created 3-person logistics team to drive revenue and customer satisfaction and reduce returns globally and domestically• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits • Managed revenue models, process flows, operations support, and customer engagement strategies.• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.• Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.• Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.• Formulated and presented innovative strategies to team members, executives, and customers to build foundation for successful sales plans.• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.• Directed work of efficient administrative team maintaining accurate sales, inventory, and order documentation.• Monitored office workflow and administrative processes to keep operations running smoothly.• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.• Demonstrated products to show potential customers benefits and advantages and encourage purchases.

• National Sales Manager - Sporting Goods & Mass

  • Jan 2013 - Dec 2014

  • Cultivated 7 major sporting goods customers, driving sales growth by 7% overall, including 8 Canadian Specialty Fitness customers and 25 storefronts• Navigated major business adjustments resulting in creation of 4-person internal division and $28M in revenue• Mobilized 2 trade shows through full-cycle project and logistics management with 100+ vendors in attendance• Aligned cross-functional team in product packaging review, leading to improvements and 37% decrease in damaged product• Maintained category leadership position with Canadian Tire amongst 5 brands while increasing prices by 5%• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.• Met with customers to give sales presentations, negotiate contracts and promote services.• Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.• Liaised with marketing and product development departments to maintain brand consistency.• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.• Conferred design and production departments on customer needs and preferences to stay on top of changing demands.• Drafted comprehensive sales plans and approved budget expenditures to meet project goals.• Attended events, training seminars and manufacturer product showcases.

• Key Account Manager

  • Jan 2013 - Jan 2014

  •• Oversaw 55 key sporting good accounts while fostering, to be company's largest global customer at $40M+ sales revenue through close buyer partnerships and cross-functional team collaboration• Collaborated with 50+ accounts in Canada and US, garnering total revenue of $46M+• Delivered business reviews with C-suite leaders and top 10 revenue-generating customers• Designed metrics reporting for analysis by 20+ internal partners and customers, leading to a 30% sales increase and 10% reduction in inventory over a 3-year period• Forecasted key accounts, reducing overstock/aged inventory by 25% and increasing fulfillment rate to 95% in 5 business days• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.• Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.• Improved account management by predicting potential competitive threats and outlining proactive solutions.• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.• Demonstrated consistent track record of overachieving sales quotas.• Negotiated prices, terms of sales and service agreements.• Prioritized tasks and projects to meet tight deadlines.• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.• Met with customers to discuss and ascertain needs, tailor solutions, and close deals.• Liaised between clients and support team to quickly resolve issues.• Completed call reports, paperwork and on-going personal training by required deadlines.

• Key Accounts Manager - Canada

  • Jan 2007 - Jan 2013

• Western Regional Sales Manager

  • Jan 2001 - Jan 2007

• National Customer Service Manager

  • Aug 1999 - Jan 2001