Experience

INSIGHT Business Solutions

• United States
• Professional Training and Coaching

• Chief Operating Officer

  • Okt. 2007 - –Heute

  Key member of Board of Directors, provide decisive leadership and direction. Coordinate multiple, large-scale projects in Jordan, Middle East, and Africa, aggressively meeting milestones while managing budget constraints. Devise and execute strategies to drive customer satisfaction and to facilitate service and support excellence. Build and mentor winning team environments for both local and international markets. Key member of Board of Directors, provide decisive leadership and direction. Coordinate multiple, large-scale projects in Jordan, Middle East, and Africa, aggressively meeting milestones while managing budget constraints. Devise and execute strategies to drive customer satisfaction and to facilitate service and support excellence. Build and mentor winning team environments for both local and international markets.



ThyssenKrupp Elevator / Jordan

• IT Manager

  • Okt. 2004 - Okt. 2007

  Redesigned and enhanced IT processes. Monitored and implemented business plans set by stakeholders. Lead a team of developers to further enhance the existing ERP system in light of the re-designed business processes. Set and monitored budgets. Managed IT infrastructure, IT security, software licenses, and maintenance contracts for all branches in Jordan, UAE and KSA. Redesigned and enhanced IT processes. Monitored and implemented business plans set by stakeholders. Lead a team of developers to further enhance the existing ERP system in light of the re-designed business processes. Set and monitored budgets. Managed IT infrastructure, IT security, software licenses, and maintenance contracts for all branches in Jordan, UAE and KSA.



Solid Solutions

• IT Services and IT Consulting
• 1 - 100 Employee

• Manging Partner

  • Apr. 1993 - Okt. 2004

  • Supervised and mentored staff. • Reviewed and measured daily productivity to increase efficiencies.• Conducted weekly meetings with all employees to improve communication, build a team spirited environment, and improve job performance.• Handled various automation projects including projects for foreign donors, UN, IMF, and government departments.• Engaged in IT governance and road maps required to automate major functions of the Jordanian government such as Aqaba Special Economic Zone, Jordan Investment Board, and Capital Markets• Identified tasks and resources; assigned tasks and supervised all tasks/sub-tasks to ensure orderly and quality execution.• Managed the information flow among team members for a timely and accurate flow. Led teams of up to 12 members.