Experience

Tray.io

• United States
• Software Development
• 100 - 200 Employee

• • Nov 2022 - Present

• • May 2021 - Nov 2022

• • Jan 2020 - May 2021



ShelterTech

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Product Designer (Volunteer)

  • Aug 2019 - Jan 2020

  Conduct usability tests with members of the target demographic (persons newly experiencing homelessness). Drive adoption and enhancements of the in-house design system. Conduct usability tests with members of the target demographic (persons newly experiencing homelessness). Drive adoption and enhancements of the in-house design system.



Freelance

• San Francisco Bay Area

• Product Designer

  • Aug 2019 - Dec 2019



Segment

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• • Jul 2018 - Aug 2019

  Created plans that allowed my team to effectively execute on initiative to drive $1.9M in revenue.Established internal wiki to help drive alignment and consensus for my team and broader stakeholder group.Worked directly with customers and partners to understand problems.Collaborated across multiple teams to identify blockers, design solutions and get buy-in.

• • Nov 2016 - Jul 2018

  Educated technical and non-technical customers in product usage and debug issues.Successfully managed multiple customer requests daily, including months long projects.Advised Engineering and Product teams in work prioritization.Resolved escalated and enterprise requests to ensure maximum customer satisfaction.



Remix

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Engineer

  • Apr 2016 - Sep 2016

  As a Customer Success Engineer, I ensure the best customer experience through superb data quality. Worked with a particularly hesitant agency, whose staff wasn’t convinced of the value our product provided. I worked closely with that customer over a month’s time to understand their needs, and was able to pull from my shared technical background with the group to showcase the benefits brought by Remix. Lead meetings with customers to explain technical issues and improve customer understanding of the product. Write Python, SQL and shell scripts to add functionality for customers and automate manual tasks. Provide data expertise to team members and customers. Diagnose and fix complex General Transit Feed Specification (GTFS) problems. Inventory and track the accuracy and vintage of GTFS for over 100 transit agencies. Work closely with the product team to communicate customer needs. Show less



U.S. Census Bureau

• United States
• Government Administration
• 700 & Above Employee

• • Sep 2014 - Apr 2016

  The Census Bureau is the nation's primary source for quality, comprehensive demographic data. Currently a member of the geocoding systems branch, which maintains the Census Geocoder (http://geocoding.geo.census.gov/geocoder/).Optimizing Self-Response Test - Code a mobile-friendly map in an address-verification application that responds to user interaction and capture users’ location corrections using AngularJS, Bower, Leaflet, Bootstrap, HTML and CSS.Manual NONID - Code map search and address search/update pages within a web-based address verification application using Java EE, JSPs, Servlets, Leaflet, JavaScript, HTML, CSS, and jQuery.Computer-Assisted Clerical Coding (CACC) - Code and design QA and supervisor pages within a web-based data entry application using Java EE, JSPs, Servlets, JavaScript, HTML, CSS, and jQuery to update personnel addresses in Oracle database.Street Search Auto-complete - Develop auto-complete functionality for address input web forms using Java EE, Java Caching System (JCS), and jQuery. Maintain return times <= 250ms.Enable team to decrease deployment time by 90% through use of modern version control with SVN. Wrote documentation to assist team-members in use of TortoiseSVN.Create and test shell scripts, batch files, Python (including ArcPy), SQL, Java, and XML code to maintain the Census Geocoder.Write PL/SQL packages, procedures, functions, and unit tests updating millions of data records to support Non-ID processing.Provide technical support to external customers in use of the Census Geocoder.Write documentation on compiling and deploying Java EE web applications using Apache Ant. This change allowed developers to perform web application work when off-site. Show less

• • Sep 2007 - Sep 2014

  Created interactive thematic maps and custom ArcGIS Web App templates using HTML, CSS, ArcGIS API for JavaScript, ArcGIS API for Flex, and Portal for ArcGIS.Built the initial version of the Geographic Support System Initiative (GSS-I) production tracking system, from the databases on the back-end to the user interface on the front-end, using Oracle databases, APEX, HTML and PL/SQL procedures. Reviewed customer requirements, managed user accounts, and created reports.Developed a reverse geocoder to batch process thousands of records.Designed and wrote technical specifications for the production control system of Census's largest cost reimbursable program, Special Census. Worked closely with programmers, DBAs, and subject matter experts to ensure project success.Developed web-based system to manage external partner’s file collection using Oracle databases, APEX, and PL/SQL procedures.Led Geography Division Reports Team in initial client meetings to identify project requirements.Produced reports with SQL, BI Publisher and OBIEE. Upper management relied on reports to guide decisions on multi-million dollar programs, including the Boundary and Annexation Survey (BAS) and the GSS-I.Selected by managers to represent the 500 employees of the Decennial Directorate as part of the Data Management Research and Evaluation Team (DMRET). Collaborated with other members of the team to create a Bureau wide system to make data discovery and transmission easier, while reducing data duplication and mitigating risks of sensitive data breaches. Given the Bronze Medal Award for my efforts. Show less



University of Virginia

• United States
• Higher Education
• 700 & Above Employee

• Graduate Research Assistant

  • Dec 2006 - May 2007

  Worked as part of a team to perform geospatial analysis of sprawl at the urban-rural fringe in the US and the UK. Built program using ArcGIS Model Builder to automate processing and spatial analysis of thousands of census tracts. Reduced processing time by 80%. Provided technical training for co-workers and supervisor. Worked as part of a team to perform geospatial analysis of sprawl at the urban-rural fringe in the US and the UK. Built program using ArcGIS Model Builder to automate processing and spatial analysis of thousands of census tracts. Reduced processing time by 80%. Provided technical training for co-workers and supervisor.