Experience

YML

• United States
• Software Development
• 400 - 500 Employee

• Senior Product Manager

  • Sep 2021 - Jul 2023

  ✨Contributed to YETI’s success by leading a global team to deliver a revamped buy flow using salesforce commerce cloud. ✨Pioneered First Republic Bank's design system by leading a cross-functional team and implemented a UI Kit to help create a more cohesive user experience throughout their apps and provide efficiency with design and development. ✨Implemented a new corporate banking experience by managing the teams backlog and roadmap and worked with product owners, designers, developers… Show more ✨Contributed to YETI’s success by leading a global team to deliver a revamped buy flow using salesforce commerce cloud. ✨Pioneered First Republic Bank's design system by leading a cross-functional team and implemented a UI Kit to help create a more cohesive user experience throughout their apps and provide efficiency with design and development. ✨Implemented a new corporate banking experience by managing the teams backlog and roadmap and worked with product owners, designers, developers, testers, and vendors to release a redesign of their core features. I was able to be successful because I was able to: 🔥Demonstrated excellence in managing cross-functional teams. 🔥Translated complex technical concepts into actionable strategies. 🔥Successfully balanced priorities, making informed design decisions. 🔥Expertly handled communications with internal and external stakeholders. 🔥Effective collaboration with design, engineering, and analytics teams. Show less



Huge

• United States
• Business Consulting and Services
• 500 - 600 Employee

• Product Manager

  • Jan 2020 - Jul 2021

  Singapore ✨Modernized SK-II's retail staff tablets for all sales representatives at counters and stores in Japan. We also updated their day-to-day process around the new and improved staff tablets. ✨Assisted with the creation of the new loyalty/CRM program (SK-II NOW) and integrated the program with the staff tablets. ✨Collaborated closely with the external development teams to ensure a coherent implementation of our strategy and vision.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Digital Product Manager - Open Banking

  • Dec 2018 - Aug 2019

  Guangzhou, Guangdong, China Technologies: ● APIs ● Data Exchange and Open Banking ● iOS and Android apps ● CX Strategy

• Project Owner - Originations

  • Sep 2018 - Apr 2019

  Guangzhou, Guangdong, China Technologies: ● iOS and Android applications ● IDV (identity verification) ● OCR (optical character recognition) ● APIs



Launch Consulting Group

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Business Analyst Manager

  • Oct 2012 - Jun 2018

  Bellevue, WA As the most trusted Business Analyst, I was regularly part of the team that met with the clients at the start of a project to understand and shape the product. I was also assigned to all the high priority projects. ● Managed projects using agile methodology to deliver innovative and elegant solutions for clients in various industries. ● Designed responsive and progressive websites and products for multiple platforms and devices ● Review, analyze, and evaluate business systems… Show more As the most trusted Business Analyst, I was regularly part of the team that met with the clients at the start of a project to understand and shape the product. I was also assigned to all the high priority projects. ● Managed projects using agile methodology to deliver innovative and elegant solutions for clients in various industries. ● Designed responsive and progressive websites and products for multiple platforms and devices ● Review, analyze, and evaluate business systems and user needs to create requirements documents. ● Translate user requirements into creative designs and business rules. ● Improve the software development life cycle process that is used by everybody on the solutions team. ● Collaborate with other team members, vendors, and clients to ensure that the deliverables meet the user’s needs and is delivered on time and within budget. ● Mentor, coach, and manage up to four junior business analysts. Clients ranging from established corporations to startups ➜ Microsoft ➜ Starbucks ➜ T-Mobile ➜ SDGE ➜ Skybell ➜ LearnBIG Technologies: ● iOS and Android applications ● Responsive and Reactive websites ● APIs ● Windows app store ● IoT(Internet of Things) ● CMS (Content Management System) ● User Experience ● Brand strategy Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Consulting Analyst

  • Apr 2008 - Oct 2012

  Chicago ● Access and analyze current business processes and design new functionality for Blue Cross Blue Shield. ● Implemented new products and functionality to corporate commercial banking for Bank of America in Mexico. ● Successfully deliver numerous software and business process enhancements from requirements gathering to implementation at Exelon Corp (ComEd and PECO). Project Management skills: • Manage team progress against project critical path and identify and resolve issues that… Show more ● Access and analyze current business processes and design new functionality for Blue Cross Blue Shield. ● Implemented new products and functionality to corporate commercial banking for Bank of America in Mexico. ● Successfully deliver numerous software and business process enhancements from requirements gathering to implementation at Exelon Corp (ComEd and PECO). Project Management skills: • Manage team progress against project critical path and identify and resolve issues that may impact scope, quality, or delivery of project throughout the entire project lifecycle • Effectively translate and communicate technical information to clients • Estimate and maintain budget for all projects and forecast numbers to supervisors and client managers • Identify and analyze areas of risk and develop plans to minimize them • Create training documents for the clients to help them fully comprehend what is being implemented Business Analyst skills: • Work with the client to perform gap analysis to determine new scope and document business requirements and business rules • Discover and troubleshoot defects with resources during design, code, and test phases based on knowledge of the product • Ability to understand the current state process flow and know what needs to be done to get it to the desired future state. • Write test cases and test scripts for proof of concept, integration, and user acceptance tests • Create SQL queries for test preparation and to create reports for the client Accomplishments: • Recognized by the North America Resources People Developer program for the ability to work closely with new team members and help them adjust to their new roles and learn new skills. Show less



BNSF Railway

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Assistant Roadmaster

  • Aug 2006 - Mar 2008

  • Responsible for all track and signal equipment on a one hundred mile territory during the night shift on one of the busiest subdivisions in the BNSF railway system. • Supervised four night-shift employees on their daily tasks and assisted in troubleshooting equipment failures. • Reported to superiors every morning on all prominent issues and informed them of the remedial actions taken. • Performed at least thirty individual and team safety audits per month.

• Assistant Supervisor of Signals

  • Jul 2006 - Jan 2008

  • Performed the responsibilities of a Signal Supervisor and oversaw twelve employees carry out their maintenance duties on a 24/7 time clock. • Created and executed a training module to instruct 50+ signal personnel on a critical hardware and software program and demonstrated the use of their handheld device for the process. • Supervised progress at construction projects where there were multiple work groups. • Planned, executed, and supervised individual projects by analyzing… Show more • Performed the responsibilities of a Signal Supervisor and oversaw twelve employees carry out their maintenance duties on a 24/7 time clock. • Created and executed a training module to instruct 50+ signal personnel on a critical hardware and software program and demonstrated the use of their handheld device for the process. • Supervised progress at construction projects where there were multiple work groups. • Planned, executed, and supervised individual projects by analyzing budget, manpower, and other necessities. • Performed at least twenty individual and team safety audits per month. • Volunteered as a recruiter at the University of Illinois at Urbana-Champaign and also as a mentor for new management trainees.