Experience

Dens 'N Dente Healthcare

• Canada
• Warehousing and Storage
• 1 - 100 Employee

• • May 2022 - Present

  • Collect data about target demographics and analyze marketing trends to improve sales.• Conduct marketing research to identify industry trends and commercial opportunities.• Creating customized sales and marketing plans.• Forecasting cost and revenues and conducting risk analyses for financial plans.• Providing sales data, account analyses and new product information to the clients.

• • Apr 2021 - Apr 2022

  • Understood customer needs and provided guidance to reach the right contact person for an appropriate solution.• Recommended improvements to the internal Sales and Marketing department to enhance customer experience and achieved operational excellence.• Educated customers about organization’s products and services to help build customer knowledge.• Answered internal and external calls in a timely and accurate manner; investigated and resolved complaints.• Trained new hires in job duties and company policies; identified the teams’ development needs to further succeed in their role. Show less



Knights On Guard Security

• Canada
• Security and Investigations
• 1 - 100 Employee

• Concierge

  • Jun 2021 - Oct 2022

  • Actively greeted and communicated with current and future residents upon arrival and departure and guide them to their designated area. • Delivered high-quality customer service to all residents, resolving complaints by identifying problems and solutions. • Assisted with planning and coordinating events such as meetings, parties, cooking nights, movie nights, and other special events. • Inspected rooms and amenity areas to ensure it is presentable and meets safety standards. • Actively greeted and communicated with current and future residents upon arrival and departure and guide them to their designated area. • Delivered high-quality customer service to all residents, resolving complaints by identifying problems and solutions. • Assisted with planning and coordinating events such as meetings, parties, cooking nights, movie nights, and other special events. • Inspected rooms and amenity areas to ensure it is presentable and meets safety standards.



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Team Member

  • Jan 2019 - Nov 2020

  • Cultivated relationships with customers to increase customer satisfaction and retention, while identifying needs. • Applied superior leadership to train new hires on company policies and computer systems. • Ensured all restaurant policies are followed during the shift (e.g., cash policies, meal and break policies, food safety policies) and complied/enforced with all operation standards. • Cultivated relationships with customers to increase customer satisfaction and retention, while identifying needs. • Applied superior leadership to train new hires on company policies and computer systems. • Ensured all restaurant policies are followed during the shift (e.g., cash policies, meal and break policies, food safety policies) and complied/enforced with all operation standards.