Experience

ReAssure

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Apr 2021 - Present



Payplus Payroll Services

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Payroll Assistant

  • Jul 2019 - Jan 2021

  • Processing client payroll using star payroll professional• Ensuring correct tax/NI rates and relevant certicates are in place for each employee• Completing and submitting all PAYE and NIC documentin including P45’s, P46’s, P38 and P46 car• Calculations for employees and Employers pension contrubutions• Dealing with HMRC enquiries on behalf of the client• Production, reconciliation and submission of P35, P14 and P60 forms• Working out redundancy packages• Creating Maternity schedules according to current HMRC rulings• Fulough calculations and advice according to current HMRC guidelines.



Teknis Electronics Pty Ltd

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Proactive sales coordinator

  • Jul 2015 - Oct 2015

  To proactively sell manufacturered ESD products and a equipment. Supporting 3 sales managers based throughout the UK.Organise quotations and support current customers on the data base. To proactively sell manufacturered ESD products and a equipment. Supporting 3 sales managers based throughout the UK.Organise quotations and support current customers on the data base.



TalkTalk Business

• United Kingdom
• Telecommunications
• 400 - 500 Employee

• B2B Provisioning co-ordinator

  • Feb 2014 - Jun 2015

  • Delivering of B2B product orders to agreed success criteria and SLAs. • Ensuring use of best practice, including adoption of appropriate standards and methodologies. • Identifying and managing constraints as part of the project planning and execution.• Identifying and managing dependencies which may affect the success of deliveries. • Developing and actively updating trackers and performing metrics collection / analysis activities, ensuring timely control action to mitigate the impact of issues on delivery. • Allocating and distributing delivery of Work Packages. • Managing customer / stakeholder expectations, through regular reporting and communication, escalating issues when appropriate. • Defining processes to guarantee quality of the project deliverables. • Ensuring project deliverables accepted into normal business operations (SMC & NOC). • Identify risks and issues raised through appropriate monitoring mechanism and ensuring all managed and mitigated• Agreeing appropriate technology, both hardware and software, for the delivered solution. • Accepting and signing-off of delivery. • Maintaining accurate product repository and audit trail. • Meeting reporting requirements including provision of information to all appropriate parties



Securitas UK

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Operations Manager

  • Feb 2000 - Feb 2014

  • Delivering results from the Branch that meet / exceeds Budgets, through full responsibility and accountability• Ensuring all officers visited at least once a month, proactively monitoring performance, maintaining positive employee relations• Investigating potential issues, undertaking coaching and counselling when appropriate, ensuring all remain in line with company policy and procedure. • Retention of officers and all staffing numbers meet agreed service levels.• Ensuring all assignment instructions and site documentation is current and in date; managing risk through effective assessments.• Assisting in the retention of customers ensuring that the level of service provided does not fluctuate.• Responsible for ensuring that all incidents are reported in compliance with company policy and procedure.• Actively encouraging staff recognition and staff nominations for awards.• Supporting the Branch Manager in minimising the Direct and Indirect costs of the Branch, developing and sharing ‘best practice’ and use of systems to improve margins. • Ensuring effective planning and staff management to minimise avoidable and non-chargeable costs including Tribunals.• Maintaining adequate and appropriate training advice / support to make the team effective; including knowledge / use of key systems, regular appraisals, open feedback on progress / career development; and sanctions for underperformance

• Operations Support

  • Nov 2007 - Dec 2011

  Responsible for providing Administrative support to the Branch Manager by assisting in the Operational performance and development of the branch through the maintenance of records, contracts and IT systems. Preparation and circulation of reports, statistics and maintenance of Security Personnel records. Recruitment, retention and development of Security Personnel.

• Area Administrator

  • Sep 2004 - Nov 2006

  • Providing administrative support to the Area Director and Business Development Manager, dealing with financial performance by collating and preparing reports and documents. • Supporting the operational performance levels and service delivery by preparing stats for the customer. • Increasing new sales by drawing up tenders with quotations for security services; dealing with SIA licensing queries BAS and BER applying checking and processing.

• HR Administrator

  • Sep 2002 - Oct 2004

  • Assisting recruitment, employment termination and management of personnel records, payroll, holiday and sick leave. • Maternity / Paternity payments, dealing with HR issues and giving resource advice / support throughout the south of England for 2500 employees.



MITIE Security Ltd.

• Assistant Contract Manager

  • Feb 2011 - Oct 2011

  • Ensuring all contracts manned to agreed levels.• Operational delivery of service maintained to the highest standards and complete satisfaction of clients.• Monitoring labour turnover, absenteeism and performance standards within the divisions and assist in the recruitment of staff to minimize the leavers.• Duty management on a rostered basis, including client invoices and payroll information was correct. • Ensuring all contracts manned to agreed levels.• Operational delivery of service maintained to the highest standards and complete satisfaction of clients.• Monitoring labour turnover, absenteeism and performance standards within the divisions and assist in the recruitment of staff to minimize the leavers.• Duty management on a rostered basis, including client invoices and payroll information was correct.