Global Account Specialist

• Apr 2023 - Present

Luxury Travel Specialist

• Nov 2022 - Mar 2023

· Plan and create 5* tailor-made itineraries to luxury destinations · Offer a 5* concierge service throughout the sales / booking process · Ability to comprehend, capture, as well as interpret customer information, taking ownership of the full customer journey experience by following through with all commitments · Use my destination & product knowledge in advising clients on all their luxury holiday options, including creating bespoke travel itineraries, costs and availability for their choice of departure dates · Maximise revenue by up-selling & cross selling adding on of ancillary products including car hire, travel insurance, airport parking and transfers · Provide excellent customer service at all times in line with company guidelines and enhance the customer experience Show less

Travel Consultant

• Mar 2021 - Oct 2022

- Provide excellent customer service at all times in line with the standard and guidelines set out by the Quality Assurance Department, to enhance the customer experience. - Selling travel products to meet commercial targets whilst building customer interest and meeting all requirements of the customer. - Deliver sales service and productivity targets in line with the guidelines set by the Productivity Department. - Dealing with customer complains and difficult situations appropriately. - Ability to work well as part of a team, be organised and able to prioritise workload in a busy fast paced working environment. Show less

Flight Attendant

• Nov 2016 - Nov 2020

• Certified on Airbus 320, 321, 330, 340, 380 and Boeing 777, 787. Roles and responsibilities : • Team planning of security and safety risks, in-flight services and customer needs during pre-flight briefings. • Conducting thorough pre-flight security checks. Providing information, guidance and assistance for the safety of passengers on-board the aircraft. • Preparing and serving food & beverages to passengers, keeping to strict health and hygiene company standards. • Qualified to use emergency equipment and peform first aid when required. • Completed 5 types of aircraft training and operated on all aircrafts correspondingly. Skills : • Customer Service • Teamwork • Communication • Friendliness and Positivity • Professionalism, responsibility and independence • Adaptability and Flexibility • Cultural Awareness • Physical Fitness • Well Groomed and Graceful • Self Control • Stress Tolerance • Initiative and Leadership • Organisation • Good Time Management • Discretion Show less

AuPair

• Oct 2014 - Jun 2016

• With high responsibilities, this role involved being entrusted with the care of children. • Cultural knowledge and understanding was gained through moving to America and living with the family. • Responsible for school drop off/pick up, assistance with homework and entertaining. • Conducted weekly French language lessons to the children. • Improved personal English language skills. • With high responsibilities, this role involved being entrusted with the care of children. • Cultural knowledge and understanding was gained through moving to America and living with the family. • Responsible for school drop off/pick up, assistance with homework and entertaining. • Conducted weekly French language lessons to the children. • Improved personal English language skills.

Travel Agent

• Sep 2013 - Mar 2014

• Responsible for the planning and booking of customer holidays. • Expected to reach monthly sales targets. • Entrusted with financial transactions and handling money. • Gained knowledge in global holidays destinations and packages. • Developed expert customer care and regular use of GDS • Responsible for the planning and booking of customer holidays. • Expected to reach monthly sales targets. • Entrusted with financial transactions and handling money. • Gained knowledge in global holidays destinations and packages. • Developed expert customer care and regular use of GDS

Official opening of Toulouse-Milan flight

• Sep 2013 - Sep 2013

Crew member for the official opening of Toulouse-Milan flight with Twin Jet. Crew member for the official opening of Toulouse-Milan flight with Twin Jet.

Travel Agent

• Dec 2012 - May 2013

• Sold and processed telephone and online holiday bookings. • Working in a commision structured role, rewarded for hittng monthly targets. • Responsible for completing financial transactions and customer follow ups. • Dealing with occurring travel problems, complaints and refunds. • Sold and processed telephone and online holiday bookings. • Working in a commision structured role, rewarded for hittng monthly targets. • Responsible for completing financial transactions and customer follow ups. • Dealing with occurring travel problems, complaints and refunds.

Day Camp Leader

• Jul 2008 - Jul 2009

• Organising and running children’s group activities. • Ensuring children safety. • Offering emotional support. • Enforcing camp rules. • Organising and running children’s group activities. • Ensuring children safety. • Offering emotional support. • Enforcing camp rules.