Helene Van Dijk

Customer Service Representative at Antennebureau
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Groningen Area, NL
Languages
  • English Native or bilingual proficiency
  • German Limited working proficiency
  • Dutch Native or bilingual proficiency

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Bio

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Credentials

  • Dutch Financial Supervision (WFT) Certificate
    Webhelp
    Feb, 2019
    - Nov, 2024

Experience

  • Antennebureau
    • Netherlands
    • Government Administration
    • 1 - 100 Employee
    • Customer Service Representative
      • May 2023 - Present

  • Rijksinspectie Digitale Infrastructuur
    • Netherlands
    • Government Relations Services
    • 200 - 300 Employee
    • Customer Service Representative
      • Aug 2021 - Present

  • Enexis Groep
    • Netherlands
    • Utilities
    • 700 & Above Employee
    • Outbound
      • Nov 2020 - Aug 2021

      Responsible for informing residents in our service regions (Groningen, Drenthe, Overijssel, Brabant and Limburg) about malfunctions in smart meter communication and randomized meter inspections. Providing resident contact information to our region branches, for service appointments, in order to comply with legal duties appointed by the Dutch Government

    • Customer Operations Specialist
      • Jan 2020 - Aug 2021

      Customer Operations Specialist, inbound for household consumption energy connections in our service regions (Groningen, Drenthe, Overijssel, Brabant and Limburg)

  • Webhelp
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Sep 2016 - Dec 2019

      I was part of several customer service projects for clients within this company, namely Nuon Energy (nowadays known by the name of parent company Vattenfall), Nederlandse Loterij and ING Group I was part of several customer service projects for clients within this company, namely Nuon Energy (nowadays known by the name of parent company Vattenfall), Nederlandse Loterij and ING Group

  • VVV Nederland
    • Netherlands
    • Travel Arrangements
    • 100 - 200 Employee
    • Information Specialist
      • Nov 2015 - Dec 2015

      Representative of guided tour and product sales, maintenance and store product inventory Representative of guided tour and product sales, maintenance and store product inventory

  • Axxicom Airport Caddy B.V.
    • Facilities Services
    • 100 - 200 Employee
    • Passenger Service Agent
      • May 2015 - Oct 2015

      Assistance of passengers with mobility or language difficulties for continental and intercontinental flights Assistance of passengers with mobility or language difficulties for continental and intercontinental flights

  • Delta Air Lines
    • United States
    • Airlines and Aviation
    • 700 & Above Employee
    • Coordinator
      • May 2015 - Oct 2015

      Coordinating the assistance of passengers with mobility or language difficulties on inbound and outbound Delta Air Lines flights Coordinating the assistance of passengers with mobility or language difficulties on inbound and outbound Delta Air Lines flights

  • Het Nederlands Stripmuseum
    • Netherlands
    • Museums, Historical Sites, and Zoos
    • 1 - 100 Employee
    • Museum Assistant
      • Sep 2014 - Jan 2015

      Representative of ticket and product sales within the museum and providing tours and maintenance Representative of ticket and product sales within the museum and providing tours and maintenance

  • Jumbo Supermarkten
    • Netherlands
    • Retail
    • 700 & Above Employee
    • Cashier
      • Jul 2013 - May 2014

Education

  • Noorderpoort
    MBO4, Commerciële luchtvaart
    2012 - 2016
  • Noorderpoort
    MBO4, Tourism
    2012 - 2016
  • Het Hogeland College
    Pre-vocational secondary education, Tourism
    2008 - 2012

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