Experience

CISO Global

• United States
• Computer and Network Security
• 100 - 200 Employee

• Account Manager Supervisor

  • Oct 2022 - Present

  Develop maintain, and grow client relationships as well as conduct quarterly executive reviewso Build, manage, and process sales quotes, agreement renewals, and support renewalso Manage, track, and forecast both up sell and renewal pipelines to drive client adoption and expansiono Hires and trains account managerso Oversee the daily workflow and schedules of account managerso Conducts performance evaluations and handles discipline and termination of employees

• Account Manager

  • Oct 2020 - Oct 2022

  Develop, maintain, and grow client relationships within a defined territory.• Build, manage, and process sales quotes and agreements, agreement renewals, and support renewals as needed. • Coordinate, improve, and establish communication plans between assigned Account Executives, service teams, and other key function areas of business teams. • Work closely with assigned Account Executive on building strategic account maps to grow assigned territories.• Understand stakeholders’ goals and priorities to help educate and position core services, opening upsell and cross-sell opportunities with your assigned Account Executive(s).• Document and track client and opportunities activities using a CRM.• Have a natural ability to understand and meet Client needs and gain their respect as a trusted advisor.• Investigate, respond, and help resolve client issues as they arise• Conducting Quarterly or Executive Business Reviews with strategic accounts to help understand key stakeholders’ goals and motives to help them succeed• Manage, track, and forecast assigned pipelines to drive client adoption and expansion.Skill SetAbility to understand contractual nuances and implications of changes to contractual language.• Experience executing renewals and closures, preferably in multi-year agreements.• Excellent communication skills, experience in a virtual client services environment Show less



Ryder System, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• National Customer Advocate

  • 2017 - 2020

  National Sales for Ryder.  Processed, audited, and documented all contracts to bring in new sales revenue a national level  Partnered with National sales team to achieve quota for several years in a row  Designed specifications and built variations of vehicles within Ryder’s Vehicle Purchasing System  Rated vehicles for top quote lease and maintenance rates for customers  Managed independent contractor program for customers  Provided administrative support to Directors and Local Account Managers Show less



Circle of Care ChildShare

• Oklahoma City Metropolitan Area

• Assistant to the Director and RFA Program Manager

  • 2013 - 2017

   Managed all administrative duties for the organization director and all associates  Created RFA program processes and training, continuing our DHS contract and bringing in revenue to non-profit organization  Served as program director for RFA contract and managed all referrals, which included ─ hiring, training, and supporting contractors and processing reports for all positions ─ gathering and reviewing invoices and performing billing reconciliation ─ documentation of all processes and procedures  Served as Liaison for RFP contract responsible for creating, improving and maintaining processes, managing monthly billing and expense reimbursements for staff, and maintaining office documentation in organized manner Show less



Oklahoma Family Counseling Services

• Yukon, Oklahoma

• Behavioral Health Rehab Specialist

  • 2013 - 2013

  I worked with children specifically on behavior through group and independent sessions.  Provided behavioral therapy and counseling to pass B students in school setting  Maintained all notes in Milan software and submitted all invoicing for clients I worked with children specifically on behavior through group and independent sessions.  Provided behavioral therapy and counseling to pass B students in school setting  Maintained all notes in Milan software and submitted all invoicing for clients



Aerotek

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Administrative Assistant

  • 2011 - 2012

   Provided all onboarding for individuals seeking jobs  Performed all administrative duties including payroll to support entire office  Processed Injury/Workers comp claims  Scheduled all checks required to move forward to interviews and to qualify for available jobs  Provided all onboarding for individuals seeking jobs  Performed all administrative duties including payroll to support entire office  Processed Injury/Workers comp claims  Scheduled all checks required to move forward to interviews and to qualify for available jobs