Experience

Blackbaud - Asia Pacific

• Australia
• Software Development
• 1 - 100 Employee

• Senior Consultant, CRM

  • Jun 2023 - Present



Australian Conservation Foundation

• Australia
• Environmental Services
• 1 - 100 Employee

• Donor Services and CRM Manager

  • Jan 2020 - Jun 2023

  • Responsible for maintaining data integrity in donor database • Managing external vendor relationships• Lead improvements of BBCRM and BBIS Solutions• Manage system improvement projects• Lead process improvement projects • Manage team and individual KPIs,

• Data Services Administrator

  • Oct 2017 - Feb 2020

  • Manage internal systems and processes • Coordinate and implement database systems processes and upgrades• Assisting users in daily tasks• End user training• External Vendor engagement to deliver solutions.



Proteaflora Nursery

• Monbulk, Victoria, Australia

• National Dispatch Manager

  • Mar 2015 - Oct 2017

  • Manage team culture & Development • Maintain process integrity • Process customer invoices and accounts • Stakeholder management • Produce sales and availability reports • Map out as is and to be processes in process improvement projects • Manage dispatch team performance • Develop and deliver team training sessions • Manage team culture & Development • Maintain process integrity • Process customer invoices and accounts • Stakeholder management • Produce sales and availability reports • Map out as is and to be processes in process improvement projects • Manage dispatch team performance • Develop and deliver team training sessions



Officeworks

• Australia
• Retail
• 700 & Above Employee

• Process Improvement Coordinator

  • Oct 2013 - Mar 2015

  • Collecting, collating, and analysing trends in reporting data • Adhoc reporting and problem solving • Mapping existing as is processes and procedures • Developing and implementing to be process improvements for existing department processes to remove inefficiencies

• Merchandise Support Coordinator

  • Jan 2012 - Oct 2013

  Product creation and maintenance of master databaseLiaising with Buying teams, stores and other departments to ensure data integrityDeveloping and implementing process innovationsAdhoc reporting and problem solvingCo-ordination of team roles and objectives to meet deadlinesExcel reporting sales, stock on hand, in transits and others for team member useManaging the clearance process and pricing of productsEnsuring products behave correctly in an end to end processManaging stores Stock in Transit process Show less

• Team Manager

  • May 2009 - Jan 2012

• Retail Team Member

  • Sep 2007 - May 2009