Experience

Menulog

• Australia
• Food and Beverage Services
• 300 - 400 Employee

• Operations Manager

  • Mar 2022 - Present



CommInsure

• Insurance
• 300 - 400 Employee

• Senior Manager - Sales & Service

  • Nov 2018 - Jan 2022



Freedom Insurance

• Australia
• Insurance
• 1 - 100 Employee

• Senior Sales Manager

  • Aug 2017 - Oct 2018



Lendi

• Australia
• Financial Services
• 300 - 400 Employee

• Sales Manager

  • Aug 2016 - Aug 2017

  Lendi is Australia's first home loan platform that uses advanced technology to simplify the home loan process. We match home loans from over 30 lenders to your home loan needs and get you approved in an easy online process.Our online lending platform allows you to find competitive rates, submit a home loan application, securely upload and verify your documents, get approved and settle your loan – all online. We guarantee complete transparency and bank level security. By using Lendi platform, you are able to control the whole process yourself. It allows you to save time, reduce the cost of your loan and avoid human error. Skip trips to the bank and countless paperwork. Save time and money with our simple and secure online process.



Peakbound Holdings Pty

• Campaign Manager

  • May 2012 - Aug 2016

  Management of multiple Team Leaders and their respective campaign deliverable's, monitor then evaluate team leader performance and provide feedback to all stakeholdersAct as Account Manager and the point of contact for the clientManagement of client needs and expectations, including all sales/compliance metrics while liaising with appropriate team members to achieve resultsCampaign planning and implementation (end to end project management) including:- Implementation to scope (including resources, time frames, budget)- Coordination of campaign activities- Management of daily and weekly performance- Business and client reportingContinuous review and improvements to service offerings, including analysis and recommendations of systems and procedures to maximise efficiencyIdentification of opportunities to grow existing campaignsParticipate in business development activitiesMaintain and manage campaign motivation and morale with incentive creation and implementation



Ezypay

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager

  • Jun 2009 - May 2012

  Prospecting for new clients by networking, cold calling, advertising or other means of generating interest from potential clients. Developing rapport with new clients, and set targets for sales and provide support that will continually improve the relationship. Grow and retain existing accounts by presenting new solutions and services to clients. Working with senior level management, marketing, and technical support staff, managing activities of others responsible for developing business for the company. Strategic planning to develop the pipeline of new business coming in to the company. This requires a thorough knowledge of the market, the solutions/services the company can provide, and of the company’s competitorsProspect for potential new clients and turn this into increased business by:• Cold calling within the industries market and geographic area to ensure a robust pipeline of opportunities• Identifying potential clients, and the decision makers within the client organisation• Researching and building relationships with new clients• Set up meetings between client decision makers and company’s practice leaders/Principals• Plan approaches and pitches by working with the team to develop proposals that speaks to the client’s needs, concerns, and objectives• Participate in pricing the solution/service• Handle objections by clarifying, emphasising agreements and working through differences to a positive conclusion while using a variety of styles to negotiate appropriately while presenting an image that mirrors that of the client requirements



Customcall

• Advertising Services
• 1 - 100 Employee

• Team Leader

  • Oct 2007 - Jun 2009

  I commenced my career at CustomCall as a Customer Relationship Manager cold calling customers to sell credit cards over the phone.After three months, I was given the opportunity to be Acting Team Leader of my team whilst the Team Leader was on annual leave, which resulted in CustomCall offering me sponsorship to stay in Australia.During my time at CustomCall I managed three different campaigns and my responsibilities were, but not limited to:- Implementation of new campaigns- Writing scripts for new campaigns- Managing client expectations- Performance Management- Managing customer complaints and escalations



West Pennine Insurance

• Branch Manager

  • Oct 1994 - Jun 2007