Sr. Product Marketing Manager

• Jan 2023 - Present

Product Marketing Manager

• Nov 2021 - Jan 2023

Go-To-Market, Product Marketing Manager

• Dec 2019 - Nov 2021

As GTM PMM, I worked as a key input throughout the process of a new product launch from creation, iteration and selling at scale. I partnered with Product and Product Marketing teams to oversee and lead the Charter program phase within a new product launch, while working to ready the global sales organization for the product release. I provided strategic support to the Global Solutions organization, by driving initiatives to make the business more productive and successful.

Senior Customer Success Manager

• May 2017 - Dec 2019

In this role, I worked closely with key accounts to ensure significant return on investment and drive business success. Initiatives included strategic planning, consultation, measuring and reporting on engagement, and identifying risks and areas of improvement. Other responsibilities included partnering closely with cross-functionals to strategize and execute action plans to achieve client visions and product related goals.

Product Owner, Customer Experience

• Feb 2016 - May 2017

At Reonomy, I had the pleasure leading customer success and go-to-market efforts. Some milestones include introducing, launching and managing client management systems covering all user stages from onboarding through renewal, implementing systems for understanding and managing customer success metrics and expectations, and developing the framework to effectively communicate ROI to ensure customer renewal.

Client Success Manager

• Feb 2015 - Feb 2016

As Client Success Manager, I acted as a trusted advisor, thought leader and subject matter expert to customers and partners to drive product adoption, ensure retention and identify opportunities for growth. I consistently increased user engagement and satisfaction through relationship management, product trainings, project management and regular consultations with customers.

Senior Marketing & Leasing Specialist

• Nov 2012 - Mar 2015

At Besen & Associates, I specialized in locating, marketing, negotiating and leasing NYC retail spaces. I established and maintained a deep understanding of customers’ business drivers and goals and steered activities to align with those efforts. I proactively worked with customers to ensure customer satisfaction and managed the development process to provide continued value to decision makers, build long term partnerships and generate referrals.

Marketing and Leasing Specialist

• Sep 2011 - Nov 2012

Marketing Associate

• Mar 2010 - Sep 2011

In this role, I led marketing initiatives for a boutique real estate firm. Successes included enhancing brand development and recognition, identifying and launching opportunities for new promotional concepts and strategies, and conducting market research and statistical analysis across multiple channels. In this role, I led marketing initiatives for a boutique real estate firm. Successes included enhancing brand development and recognition, identifying and launching opportunities for new promotional concepts and strategies, and conducting market research and statistical analysis across multiple channels.