Chad Tamborini
Director, Digital Strategy & Growth at Elevance Health- Claim this Profile
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Bio
John Brownsberger, CSFS
I worked with Chad Tamborini at BCBSKC for over 3 years as an account manager. Chad was the most dedicated employees on our team. Chad is a go to employee, he will not make up an answer that he doesn't know, he will work with you to find a solution. I was always able count on him when I was under pressure to be there as my teammate. This is and employee who truly understands the importance of a team dynamic.
Scott Merriman
During our time together at WKRV, Chad directly influenced my career in broadcasting. I consider Chad a mentor. His knowledge, advice and guidance have served me well in obtaining my current position at Learfield Communications. Chad is known as a Swiss Army Knife in the industry; he has strength and experience in production, sales and as an on air talent and would be a great fit for any team with a need. Whether it be a client or coworker, he is always willing to work together to find a solution to any problem. Chad is creative, passionate, detail oriented and a dependable individual. Where I a hiring manager and had a need, he would be my first call.
John Brownsberger, CSFS
I worked with Chad Tamborini at BCBSKC for over 3 years as an account manager. Chad was the most dedicated employees on our team. Chad is a go to employee, he will not make up an answer that he doesn't know, he will work with you to find a solution. I was always able count on him when I was under pressure to be there as my teammate. This is and employee who truly understands the importance of a team dynamic.
Scott Merriman
During our time together at WKRV, Chad directly influenced my career in broadcasting. I consider Chad a mentor. His knowledge, advice and guidance have served me well in obtaining my current position at Learfield Communications. Chad is known as a Swiss Army Knife in the industry; he has strength and experience in production, sales and as an on air talent and would be a great fit for any team with a need. Whether it be a client or coworker, he is always willing to work together to find a solution to any problem. Chad is creative, passionate, detail oriented and a dependable individual. Where I a hiring manager and had a need, he would be my first call.
John Brownsberger, CSFS
I worked with Chad Tamborini at BCBSKC for over 3 years as an account manager. Chad was the most dedicated employees on our team. Chad is a go to employee, he will not make up an answer that he doesn't know, he will work with you to find a solution. I was always able count on him when I was under pressure to be there as my teammate. This is and employee who truly understands the importance of a team dynamic.
Scott Merriman
During our time together at WKRV, Chad directly influenced my career in broadcasting. I consider Chad a mentor. His knowledge, advice and guidance have served me well in obtaining my current position at Learfield Communications. Chad is known as a Swiss Army Knife in the industry; he has strength and experience in production, sales and as an on air talent and would be a great fit for any team with a need. Whether it be a client or coworker, he is always willing to work together to find a solution to any problem. Chad is creative, passionate, detail oriented and a dependable individual. Where I a hiring manager and had a need, he would be my first call.
John Brownsberger, CSFS
I worked with Chad Tamborini at BCBSKC for over 3 years as an account manager. Chad was the most dedicated employees on our team. Chad is a go to employee, he will not make up an answer that he doesn't know, he will work with you to find a solution. I was always able count on him when I was under pressure to be there as my teammate. This is and employee who truly understands the importance of a team dynamic.
Scott Merriman
During our time together at WKRV, Chad directly influenced my career in broadcasting. I consider Chad a mentor. His knowledge, advice and guidance have served me well in obtaining my current position at Learfield Communications. Chad is known as a Swiss Army Knife in the industry; he has strength and experience in production, sales and as an on air talent and would be a great fit for any team with a need. Whether it be a client or coworker, he is always willing to work together to find a solution to any problem. Chad is creative, passionate, detail oriented and a dependable individual. Where I a hiring manager and had a need, he would be my first call.
Credentials
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Product Analytics Certification
Product SchoolJul, 2021- Nov, 2024 -
Google AdWords Certification
Dex Media
Experience
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Elevance Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Director, Digital Strategy & Growth
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Apr 2023 - Present
• Lead strategic planning and execution, aligning Elevance Health with digital partners (Availity) to deliver simplified experiences across the care provider ecosystem • Creation of strategic customer experience strategies, experiences, frameworks and execution plans to be executed by a variety of teams at Elevance Health, driving digital adoption across Network care providers • Work with teams of 2-to-100-plus in development of top-level enterprise efforts, including data analytics and OKR development evolution, as well as establishing and implementing voice of the customer best practices and operating models Show less
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UnitedHealth Group
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Hospitals and Health Care
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700 & Above Employee
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Senior Product Manager
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Aug 2022 - Apr 2023
• Led a Salesforce instance which drove total-cost-of-care reduction, clinical outcomes and care provider engagement transparency for 4,000+ active monthly users across UnitedHealth Group. • Continuing my leadership path, I led a team of Product Managers in delivering timely enhancements, leading with voice of user, to improve the overall experience for the product, seeing a 40+ point increase in Y-O-Y NPS.
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Senior Manager, Product Experience
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Jun 2019 - Aug 2022
• Led a team of direct reports which managed the portfolio experience strategy, management, support and overall user feedback structure driving three separate product roadmaps.•Planned, executed and measured the portfolio satisfaction and success at the product level through OKRs, KPIs, NPS, task completion rates and user journeys.• Acted as department Technologist, identifying opportunities to leverage existing technology solutions to full capacity (i.e., already implemented -> all capabilities utilized) or implement new technologies with zero-cost or capital investments to enhance the overall experience rolling up to improving key metrics. Show less
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Strategic Solutions Program Manager
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Jan 2018 - Jun 2019
• In 2018, led strategic Network solutions work around predictive analytics and technology to drive early intervention of high-cost, chronic disease management, as well as Client-Payor-Care Provider population health management strategies and execution.• Worked with Strategic Account Executives on national top-100 health systems' strategic efforts in partnership with United Health Group
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Project Manager
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Aug 2016 - Dec 2018
• Led Advocacy content strategy for print, digital marketing and event social media, along with facilitating national focus group meetings with health systems, focusing on strategic and tactical initiatives, with audiences ranging from top-100 health systems to 5,000+ attendee conference audiences.• Managed a wide range of projects which included 3 separate initiatives: State and medical society engagement data tracking, digital feedback community workflow development and relationship building strategies between the national network team and regional markets across the U.S.• Managed national strategic communications, enterprise-wide focus group and process development related to overall provider satisfaction. Show less
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Blue Cross and Blue Shield of Kansas City
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United States
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Insurance
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700 & Above Employee
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Account Manager, Learning Facilitator
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Mar 2012 - Aug 2015
• In the Dedicated Account Manager role, I partnered with the BCBSKC Marketing department in mitigating costs, identifying gaps in group processes in the large group segment and managing daily benefit operations for groups with employee bases between 100 to over 5,000 employees. As a Learning Facilitator from 2015-2016 I oversaw the development and technical training of employees throughout the company, wrote and edited technical training content and was the subject matter expert for corporate-wide Membership training, with a focus on departmental projects and implementations associated with the large group role (group implementation and structures, account management, software updates, billing, etc.). • Wrote, edited and presented training materials to a wide range of audiences, including senior management within the organization. Assigned 3 core areas of corporate training content as the owner of all subject matter including Membership and Leadership training. Show less
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DexYP
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United States
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Software Development
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700 & Above Employee
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Digital Marketing Programs Specialist
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Jul 2010 - Feb 2012
Implemented, executed and managed digital marketing programs, in addition to writing and editing print and digital advertising copy, while partnering with regional sales teams throughout the country. Consulted businesses on social media and communication strategies to increase digital presence and grow social media content. Managed a variety of accounts with average quarterly revenue between $40,000 - $60,000, in addition to consistently growing new client base throughout my time at Dex and developing 3-5 online sales presentations on a weekly basis. • Responsibilities included proposal development, account management, market research, online content development, developing advertising copy, content optimization, and overall knowledge of digital marketing principles. • Developed optimized online content highlighting the services and unique aspects of a wide range of businesses. Created and executed search engine marketing programs, content optimization and overall creative advertising copy development. • Obtained Google AdWords Certification and created content for retail, professional and service-oriented businesses. Show less
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Health Care Service Corporation
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Springfield, Illinois
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Correspondent Advocate, Examiner
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Feb 2006 - Jul 2010
2008-2010, Correspondent Advocate • Responsible for 50-100 interactions and communications across Blues plans resolving issues and inquiries via electronic communication • Developed policy communication between plans 2007-2008, Examiner •Converted foreign currency, translated claim forms and supporting documentation from foreignu languages to standardized claims for processing. Reviewed a wide range of medical care situations, worked with translation vendor and teams across BCBS of Illinois plan. •Trained new employees and developed guidelines for the team 2006-2007, Claims Processor •End-to-end processing experience •Coded and processed paper claims, learning extensive coding techniques and claim form standardization In addition to my daily responsibilities, I was selected for numerous work groups including creating department newsletters to increase employee engagement, quality assurance program implementation, and a Medicare research project developed to reduce the financial impact associated with unnecessary claims adjustments. Progressing in each role, I was frequently selected to present daily job functions to project managers and workflow processes to a wide variety of clients including AT&T and McDonald’s executives, both BCBSIL clients at the time. Show less
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Education
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2007 - 2009
University of Illinois Springfield
Master of Arts (MA), Communication -
2001 - 2007
Southern Illinois University, Edwardsville
Bachelor of Arts (B.A.), English
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