Experience

Grosvenor Casino Golden Horseshoe

• United Kingdom
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Casino Manager

  • May 2016 - Present

  I am passionate about doing well; motivating and developing my team to deliver excellent customer service. I have extensive experience in directly managing and leading a team to achieve objectives in a target-driven, stakeholder/customer-focused environment. For the past 20 years, my roles in the gaming industry have been on a shift basis where hours vary from week to week including evenings and weekends. I am passionate about doing well; motivating and developing my team to deliver excellent customer service. I have extensive experience in directly managing and leading a team to achieve objectives in a target-driven, stakeholder/customer-focused environment. For the past 20 years, my roles in the gaming industry have been on a shift basis where hours vary from week to week including evenings and weekends.



Grosvenor Victoria Casino

• United Kingdom
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Casino Manager

  • Jan 2014 - May 2016

  Providing inspirational leadership, achieving performance targets by managing, motivating and team development. This has resulted to a high performance service culture that ensures consistent excellence across all areas of operations. The Grosvenor Victoria Casino is one of the largest and busiest Casinos in the UK, open 24hrs daily.Specialties: Profit delivery, Customer Experience, Leadership, Process Improvement, Decision Making, Managing Processes, Developing Standards, Staff engagement, Union negotiation, Business Networking, Gaming Retail Environment and design, Leisure operations, Gaming Operations, Help Desk Experience, Emphasizing Excellence



Grosvenor Casinos Barracuda Club

• Casino Manager

  • Jan 2004 - Jan 2014

  Multi-site operations role leading specialized projects to add value and drive change throughout the business and in specific marketplaceEffectively managing customer obsession and team engagement whilst maximising the units profitability.Creating new business through the introduction of new members; through proactive outreach and campaigns, member referral drives, corporate, residential and generating new business through implementing local attraction strategies. Multi-site operations role leading specialized projects to add value and drive change throughout the business and in specific marketplaceEffectively managing customer obsession and team engagement whilst maximising the units profitability.Creating new business through the introduction of new members; through proactive outreach and campaigns, member referral drives, corporate, residential and generating new business through implementing local attraction strategies.



Gala Coral Group

• United Kingdom
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Gaming Inspector

  • May 1995 - Jan 2004

  Understanding and implementing Margin Equation Ensuring compliance to company policies and procedures along with Company Social Responsibility Policies Understanding and implementing Margin Equation Ensuring compliance to company policies and procedures along with Company Social Responsibility Policies



Tower Casino Group

• United Kingdom

• Gaming Dealer

  • Jun 1994 - May 1995

  Assisted in the creation of a welcoming, friendly and courteous gaming environment whilst conducting the table games accurately and efficiently in accordance with company procedures. Assisted in the creation of a welcoming, friendly and courteous gaming environment whilst conducting the table games accurately and efficiently in accordance with company procedures.