System Administrator

• Nov 2012 - Present

Tier Level III System Administrator • Management of Change Management / Change Control • Servicing in excess of 33 thousand + Active Directory / Exchange 2010 Accounts (ADEX) and Exchange 0365 Cloud Environment • Management of incoming tickets using the Service Now ticketing system. • Responsible for GOOD / Blackberry Servers and maintaining up to date monthly patching schedules • Maintain connections between enterprise level servers across the ICE Active Directory forest supporting in excess of 33,000 users worldwide. • Install and verify necessary security patches to all required servers at an Enterprise Level • Responsible for Training / Documenting / Updating NEW and Existing Processes within the Active Directory and Exchange Team. • Provide customer service to “Node-down” issues for Agency servers. • Monitor, maintain, and secure proxy servers via Web/Putty Interface • Ensure load balancing of web servers work queues. • Support of GOOD and Blackberry devices w/SQL 5 and Enterprise 4.1 / 5.0 Messaging environment. • Monitor AD devices and report any outages. • Trained / Management in PowerShell Scripting, SolarWinds, Exchange 2010, GPO Implementation, Server 2012R2, and HyperV • Litigation support from other program offices within ICE, activities include: Archiving and Journaling, eDiscovery (increase intelligence) for OPLA, Records Management, email Searches – OPR, FOIA, and OPLA • TS (DHS / ICE) Security Clearance Renewed February 2017 • ITIL V3 Certified – May 2016

Sr. Systems Administrator (Exchange)

• Dec 2009 - Nov 2012

- Provide enterprise level support for all Army CONUS Active Directory forest installations (100+ remote Installations, in multiple domains, totaling over 500,000 users) including monitoring, troubleshooting and problem resolution for 350+ domain controller devices running Microsoft Server 2003. - Provide enterprise level support, maintain, manage and monitor 140+ Windows Server 2003 machines in support of the Enterprise Messaging Mission. - With a team of 20+ personnel, I assist in the troubleshooting of all server issues to include, hardware, software, and/or network problem identification and resolution to include Veratas Cluster servers. Perform necessary actions to expedite resolution to limit or negate user impact. - Assisted with design, implementation and documentation of CONUS Blackberry Enterprise Solution. - Monitor Outlook Web Access (OWA) and remote connections at the CONUS Enterprise level. - Ensure system improvements and changes are implemented correctly, completely, and all documentation completed in a timely fashion with 100% accuracy. - Monitor, maintain, and secure CISCO Ironport mail security and logging servers. - Oversee, train and assist entry level staff in daily tasks to ensure mission quality and system availability is maintained. - Supply Daily, Weekly, and Monthly usage and security reports to senior level management. - Support the Enterprise Blackberry Mission to the user device level across multiple remote sites. - Provide training to new personnel in the day to day process of the Enterprise Incident Mangement Team. - Assist in the Migration of mailboxes to a global Enterprise enviornment.

Network Administrator (Exchange)

• Dec 2009 - Jun 2010

Provide enterprise level support for US government installations - Microsoft (MS) Exchange 2003 servers. Management of Enterprise Cluster Servers using VERITAS Troubleshoot all server issues and take the necessary actions to fix the problem. Maintain security groups using Active Directory. Responsible for Exchange email at the Enterprise level; Monitor Outlook Web Access (OWA) and remote connections. Maintain connections between enterprise level servers across a Active Directory forest supporting a total of over 440,000 users. Install and verify necessary security patches in excess of 85 servers. Ensure system improvements and changes are implemented correctly and completely. Monitor, maintain, and secure Ironport servers. Ensure load balancing of the email work queues. Supply daily, weekly, and monthly usage and security reports to superiors. Support Blackberry devices interweaving with Exchange. Monitor AD devices and report any outages. Security + Certification obtained – February 2010

Network Administrator

• Mar 2008 - Nov 2009

IT Manager

• Apr 2007 - Mar 2008

Manage and install Dell computer Workstations and MS Small Business 2003 Server system, ensure that back ups are performed on as regular basis of critical financial data systems, Installation and maintaining / updating various software ranging from Microsoft Operating Systems to financial software, buy hardware and software, Maintaining Network integrity of 15 workstations, Servers, and switch boxes for the organization, and contribute to organizational policy with regard to quality standards and strategic planning. Built and maintained vendor relationships and managed the purchase of hardware and software products. Plan, implemented, and managed the organization’s online presence.

Webmaster

• Aug 2004 - Apr 2007

Responsible for the Development, Updating and implementation of the City's External and Internal Web development solutions. Budget planning, long term project planning and ecommerce development and implementation. Management of development workstations and hosting servers internally and externally. Assisted the organization’s Network Administrator with the planning and implementation of several online applications solutions through out the organization. Responsible for the Development, Updating and implementation of the City's External and Internal Web development solutions. Budget planning, long term project planning and ecommerce development and implementation. Management of development workstations and hosting servers internally and externally. Assisted the organization’s Network Administrator with the planning and implementation of several online applications solutions through out the organization.

Project/Contract Manager

• Mar 2001 - Aug 2004

Responsible for the overall development of the CivicPlus Service w/supervision of 7 employees. Responsible for the overall setup of client websites, tracking client projects from start to finish, tracking client website and Quality Assurance during development and before they go live. Responsible for client invoicing, onsite/online training, and directly responsible for any customer service related issues. Responsible for tracking all CivicPlus clients. Assisted and implemented the organization’s MS Exchange Server, and Hosting Server as needed. Responsible for the administration of project deployment and contract management. Assist Sales/Training Staff training and up-sale of the new modules for the CivicPlus Service. Assist in Marketing the CivicPlus Service efforts.

Executive Programming Director/Founder of Votron

• Oct 1996 - Feb 2001

Founder and Sole Proprietor; Job responsibilities include management of 3 employees and administrative duties for a computer programming & consulting firm. Overall responsible for initial contact with clients requiring automation advice and/or software/Hardware services in a professional setting. Director of completed programming projects & the direct supervision of current Beta Programs developed and being used by End User(s). Responsible for the ongoing self continuing education in both the medical and automation field, thereby, keeping 85 Personal & 34 Business clients up-to-date with the most current technological advances in the automation field.

Business Application Instructor

• Nov 1998 - Nov 1999

Computer Related instructions, ranging from Basic Computer Skills to Advanced Automation Concepts. Involved in Students in Free Enterprise (SIFE) as a business Advisor. Computer Related instructions, ranging from Basic Computer Skills to Advanced Automation Concepts. Involved in Students in Free Enterprise (SIFE) as a business Advisor.