Senior, Client Partner

• Apr 2021 - Present

Senior Project Manager

• Dec 2018 - Apr 2021

Client Partner, Senior

• Jan 2017 - Dec 2018

Acted as liaison between Infor and customers in France, Italy, Spain and Portugal. Translating the customer business vision and strategy into business opportunities.Negotiated services contracts of implementations and migrations projects and Application Managed Services (AMS). Developed proposals for projects following Infor Deployment Method.Provided customers with information about Infor products, services and how to implement them: Cloud, Technology, ERPs (Baan, LN, M3, XPPS, XPERT, LX, XA), BI, CRM, Warehouse Mobility and Supply Chain.Worked in compliance with Infor standards and business guidelines.Developed account strategies together with account executives to meet quarterly target of license and services sales. Developed new business opportunities with potential and existing customers to achieve services sales and license sales goals.Assisted in development of account budgets and timelines. Assess potential business risks and developed mitigation plans. Addressed customer concerns and queries in a timely and accurate manner.Developed a long-term trusted business with the customers. Show less

Business Solution Architect

• May 2014 - Dec 2016

Defined the system and technical architecture including software components, interfaces and software foundation.Established the Infor application architecture translating the future vision of the customer business into an application deployment strategy. It included decisions about centralizing or decentralizing business data and processing, identification of interface points and specific requirements for data transfer and synchronization across the business, critical setup of applications to support the business process mapping and strategies to support the reporting needs of the business.Helped with the definition of the overall integration, participated in the definition of the strategy and design of the project. Identified internal and external interfaces risks and defined strategy to deal with such risks. Created and improved the key principles and models that describe the enterprise's future state in order to enable its evolution through a feasible roadmap.Worked across multiple solution domains and responsible for bringing elements from those domains together into a feasible enterprise-level solution. Show less

Consulting and Project Manager

• Oct 2006 - Apr 2014

I have worked with customers to confirm the value of their investment in acquired Infor products and services managing their expectations, lead change efforts and ensure satisfaction.I have planned, budgeted, monitored and reported on the project using project management Infor Deployment Method, sometimes pitching the idea of the project or being assigned to it. I acted as the bridge between Infor upper management and the teams tasked with the execution of the project. I made sure the scope of the projects was sound, reporting regularly on the progress of the project and that it is staying on the approved schedule.Consulting services: implementations, migrations, up grades, roll out, customizations and AMS (Application Managed Services).Products: Infor LN - Baan - Warehouse Mobility (Barcode) and Localizations for Portugal, Spain, Brazil and ArgentinaArea: Portugal, Spain and Africa. Show less

Project Manager

• Jul 2004 - Sep 2006

Responsible to develop from zero a new Baan/LN service line selling services and software. Responsible to develop from zero a new Baan/LN service line selling services and software.

Strategic Accounts Director

• Nov 2003 - May 2004

Sales of Software Licenses contract (Baan); Support and Maintenance contract and Professional Services projects to strategic and large customers. Sales of Software Licenses contract (Baan); Support and Maintenance contract and Professional Services projects to strategic and large customers.

Customer Support Manager

• Jan 1994 - Nov 2003

The customer support area had in that time 3 functions: attend customers requests to fix software problems; evolute the localizations and develop customizations in the software package to the customers installed base. During these years Mr. Gasparini worked to assist the customer support areas in Venezuela, Colombia, Ecuador, Argentina and Mexico. The customer support area had in that time 3 functions: attend customers requests to fix software problems; evolute the localizations and develop customizations in the software package to the customers installed base. During these years Mr. Gasparini worked to assist the customer support areas in Venezuela, Colombia, Ecuador, Argentina and Mexico.