Experience

Sagepath Reply

• United States
• Advertising Services
• 1 - 100 Employee

• Client Partner

  • Apr 2022 - Present



ON24

• United States
• Software Development
• 500 - 600 Employee

• Senior Customer Success Manager

  • Jan 2021 - Apr 2022



Uberall

• Germany
• Software Development
• 200 - 300 Employee

• Senior Client Success Manager

  • Mar 2018 - Jan 2021

  MomentFeed’s mobile customer experience management software makes a brand’s nearest location a consumer’s first and most obvious choice. We help businesses with many locations, like Cricket Wireless, Starbucks, Arvest Bank and Chick-Fil-A, to measurably drive offline sales through the mobile networks that consumers use the most, including Google, Apple, Facebook and Yelp. - 2018, 114% Net Retention - 2019, 92% Net Retention Clients: Zaxby's, Wendy's, Cricket Wireless, Marco's Pizza, Texas Roadhouse, Mellow Mushroom, Bonefish Grill, Global Franchise Group Show less



Brandmovers

• United States
• Marketing Services
• 1 - 100 Employee

• Account Director

  • Jan 2016 - Feb 2018

  Account lead for loyalty programs, in charge of program development & implementation. Managed loyalty program communication, growth and fulfillment. Managed promotion and sweepstakes development and execution, including ideation, development and reporting. Clients include Hasbro (Nerf), Frito-Lay, Mission Foods and Big Red. Account lead for loyalty programs, in charge of program development & implementation. Managed loyalty program communication, growth and fulfillment. Managed promotion and sweepstakes development and execution, including ideation, development and reporting. Clients include Hasbro (Nerf), Frito-Lay, Mission Foods and Big Red.



Super Cereal Podcast

• Co-Creator/Co-Host

  • Jan 2016 - Jan 2018

  Co-creator and co-host of the Super Cereal Podcast, a weekly podcast that explores all things cereal. Listen on iTunes, Google Play Music or wherever you get podcasts! Co-creator and co-host of the Super Cereal Podcast, a weekly podcast that explores all things cereal. Listen on iTunes, Google Play Music or wherever you get podcasts!



Sagepath Reply

• United States
• Advertising Services
• 1 - 100 Employee

• Account Director

  • Sep 2013 - Jan 2016

  Trusted adviser to the client, managing day-to-day communication. Lead the strategic direction of an account for the agency. Develop, negotiate and execute proposals. Manage client and agency expectations, keeping all parties up to date on progress, minimizing risk for both sides. Provide insightful input and feedback on website data, campaign performance and strategic direction. Manage vendor relationships between agency and client.-- Full overhaul of The Coca-Cola Company Beverage Institute for Health & Wellness, resulting in 15% overall increase in site traffic, 100% increase in medical professional education activities and the implementation of 2 additional international affiliate sites.-- Implemented online Annual Report and Sustainability Report for RockTenn, Inc., helping to greatly reduce print costs and offer a more engaging experience to the key demographic.-- Negotiated and managing an enterprise-level CMS implementation for NAPA AutoCare, allowing for a lower cost of maintenance and quicker updates of key online information, allowing them to reach the customer in a regular and timely manner. Show less

• Account Manager

  • Aug 2012 - Sep 2013

  Main point of contact for client. Negotiate and execute proposals. Work with PMO and Account leadership to manage client expectations and ensure client satisfaction.-- Implemented a multi-site, multi-lingual CMS for The Coca-Cola Company, the largest of its kind at the time. Implementation resulted in a 30% decrease in site management costs and reduced content update time by 50%.-- Retained NAPA AutoCare as a client during change of leadership and agency review.-- Planned, coordinated and executed numerous on-location video and photo productions for The Home Depot and NAPA Auto Parts. Show less

• Project Manager

  • Aug 2010 - Jul 2012

  Managed multiple projects for multiple clients, delivering on-time, on budget and to client’s expectation. Increased agency efficiencies on projects to minimize delays and maximize budget.-- Managed production of in-store printed guides for The Home Depot, working with numerous internal merchandisers, creative leadership and external vendors.-- Implemented and managed enterprise email service provider for all agency clients.



Vdecks

• Greater Atlanta Area

• Sales/Marketing

  • Jul 2007 - Aug 2010

  Small, family company that required many different hats. Day-to-day included lead generation, proposal writing, price negotiation, permit paperwork or manual labor. Managed website, including content updates and online leads. Daily contact with clients regarding project timing and update. Exposure to the home improvement industry was later useful working with clients like The Home Depot. Small, family company that required many different hats. Day-to-day included lead generation, proposal writing, price negotiation, permit paperwork or manual labor. Managed website, including content updates and online leads. Daily contact with clients regarding project timing and update. Exposure to the home improvement industry was later useful working with clients like The Home Depot.



The Benefit Companies, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Account Executive

  • Jun 2006 - Jul 2007

  Closed multi-state account for largest revenue in division plus ongoing support fees. Kept regular communication with clients to ensure sale, satisfaction with product and cultivate additional revenue. Worked with employees within company to cross-sell to increase revenue as well as customer experience. Day-to-day included cold calls, activity management in CRM and trade show booth management.

• Office Manager

  • Aug 2005 - May 2006

  Managed vendor relationships, negotiating contracts and pricing. Coordinated trade shows and events for Account Executive team. Support executive management as a communication liaison between executives and employees.



Hanson Dodge

• United States
• Advertising Services
• 1 - 100 Employee

• Marketing & Account Coordinator

  • Sep 2003 - Jan 2005

  -- Rolled out and administered Salesforce.com -- Implemented a print-on-demand system for sales materials, allowing for greater customization and lower cost per piece -- Managed internal communication projects and events -- Rolled out and administered Salesforce.com -- Implemented a print-on-demand system for sales materials, allowing for greater customization and lower cost per piece -- Managed internal communication projects and events



Whyte Hirschboeck Dudek S.C.

• Law Practice
• 1 - 100 Employee

• Telecommunications Conference Intern

  • Sep 2002 - Apr 2003