Experience

Motorcycle Mall Inc

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Associate

  • Nov 2019 - Jun 2021

  Belleville, New Jersey Fielded an average of 30 customer service calls a day. Recommended and helped customers select power-sport vehicles based on their needs. Served as liaison between customer, store personnel, and other departments. Implemented business and relationship building expectations with customers. Averaged twenty sales units a month.



Liberty Kia

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Sales Consultant

  • Feb 2017 - Oct 2018

  Ramsey, NJ Developed an in-depth understanding of current car inventory and used that knowledge to encourage customers to make a purchase. Assisted in setting up the sales lot and the showroom floor for promotions and to put new models on display. Worked with the Finance Manager to develop sales agreements that benefited the company as well as the customer. Collaborated with our Sales Manager to offer attractive deals on used vehicles to interested customers. Cultivated excellent long-term… Show more Developed an in-depth understanding of current car inventory and used that knowledge to encourage customers to make a purchase. Assisted in setting up the sales lot and the showroom floor for promotions and to put new models on display. Worked with the Finance Manager to develop sales agreements that benefited the company as well as the customer. Collaborated with our Sales Manager to offer attractive deals on used vehicles to interested customers. Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns. Established and maintained a client pipeline by providing unparalleled customer service. Averaged eight new and twelve used sales units a month. Show less



DCH Auto Group

• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Brand Specialist

  • Nov 2016 - Jan 2017

  Maplewood, NJ Engaged customers about sales and promotions. Implemented business-building and relationship-building expectations with uniquely assigned accounts and customers. Qualified buyers by understanding and matching them with their interests and requirements.



SeaMates International, Inc.

• United States
• 1 - 100 Employee

• Export Customer Service Representative

  • Jun 2016 - Sep 2016

  East Rutherford, NJ Prepared documentation for contracts, transactions, or regulatory compliance. Searched files, databases or reference materials for needed information. Communicated with shippers and tracked delivery progress of exports.



Primerica

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Representative

  • Oct 2013 - Apr 2015

  Lodi, New Jersey Helped families earn more income and become properly protected, debt free and financially independent.



bwin

• Austria
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Risk Operations Specialist

  • Mar 2014 - Aug 2014

  Hoboken, New Jersey Ensure handling of accounts in compliance with anti-money laundering policies and company's intranet policies, effectively reducing risk to both business and client, by identifying, measuring and making operational decisions.



LG Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Customer Support Representative

  • Oct 2013 - Dec 2013

  Englewood Cliffs, New Jersey Analyzed, manipulated and presented data extracted from different sources in order to identify and maximize direct shipment opportunities. Proactively monitored back and future orders and matched with inbound volume for direct shipment opportunities. Communicated with order management, transportation and import departments to monitor on time delivery and improve customer order cycle time. Analyzed daily and weekly reporting of direct shipments volume by product category. Tracked… Show more Analyzed, manipulated and presented data extracted from different sources in order to identify and maximize direct shipment opportunities. Proactively monitored back and future orders and matched with inbound volume for direct shipment opportunities. Communicated with order management, transportation and import departments to monitor on time delivery and improve customer order cycle time. Analyzed daily and weekly reporting of direct shipments volume by product category. Tracked, traced and routed import shipments to support internal/external customers. Communicated with internal/external customers on shipment mode change and new ETA's. Researched late deliveries and updated internal database system with current information as needed. Show less



TD

• Pakistan
• Technology, Information and Media
• 1 - 100 Employee

• Credit Supervisor

  • Mar 2011 - Jun 2013

  Mahwah, New Jersey Ensured that all banking output was in compliance with applicable regulations, as detailed in the company’s intranet policies, Fair Lending rules, Know Your Customer rules, the Bank Secrecy Act, as well as other applicable anti-money laundering policies. Supervised day-to-day activities ensuring staff of 50 in a high volume inbound call center environment adhered to quality standards and proper procedures with the application in the credit decision unit, including receiving applications… Show more Ensured that all banking output was in compliance with applicable regulations, as detailed in the company’s intranet policies, Fair Lending rules, Know Your Customer rules, the Bank Secrecy Act, as well as other applicable anti-money laundering policies. Supervised day-to-day activities ensuring staff of 50 in a high volume inbound call center environment adhered to quality standards and proper procedures with the application in the credit decision unit, including receiving applications, obtaining credit histories, and making underwriting decisions for customer and small business accounts. Assigned responsibilities, performance standards and metrics, prioritized and monitored work and evaluated results. Contributed to the development of department policies and procedures and assisted staff with complex credit questions and other issues as necessary.

• Credit Representative

  • Apr 2009 - Feb 2011

  Mahwah, NJ Analyzed credit reports for both consumer and commercial accounts. Assessed risks to business operations. Facilitated in approving and denying consumer and commercial accounts as per bank protocol. Performed limit decreases and increases within my authority. Obtained appropriate documentation as per internal KYC, AML, and OFAC procedures and bank policy. Resolved issues and escalated disputes with customers and small businesses regarding policies and procedures. Communicated… Show more Analyzed credit reports for both consumer and commercial accounts. Assessed risks to business operations. Facilitated in approving and denying consumer and commercial accounts as per bank protocol. Performed limit decreases and increases within my authority. Obtained appropriate documentation as per internal KYC, AML, and OFAC procedures and bank policy. Resolved issues and escalated disputes with customers and small businesses regarding policies and procedures. Communicated with merchants and customers in order to approve accounts ,limit increases and purchases. Maintained relationships with external credit analyst liaisons for special merchant accounts. Demonstrated ability to handle multiple phone calls at high volume call center and still maintain calls under time limits. Completed special projects as per management's request. Trained newly hired credit representatives and evaluated performance criteria. Processed account receivables.



American Idol Productions

• Entertainment Providers
• 1 - 100 Employee

• Production Assistant

  • Jun 2008 - Sep 2008

  East Rutherford, New Jersey Provided on-site assistance to executive producers, production staff, crew and security during the audition process.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Personal Banker

  • Apr 2007 - May 2008

  Freehold, New Jersey Strengthened relationships when reconciling issues regarding policy and procedures for both customers and small businesses, especially for the surrounding bilingual community.

• Sales And Service Specialist

  • Oct 2006 - Apr 2007

  Eatontown, NJ Facilitated in opening and referring bank products and services through needs identification.

• Senior Teller

  • Nov 2002 - Oct 2006

  Eatontown, NJ Verified teller discrepancies. Managed automated teller machine. Greeted customers and referred products and services.