Experience

LiveRamp

• United States
• Advertising Services
• 700 & Above Employee

• Account Executive

  • Jun 2020 - Present



CenturyLink Business

• United States
• Telecommunications
• 700 & Above Employee

• Client Support Manager

  • Feb 2016 - Jun 2020

  As a Client Support Manager (previously Global Account Consultant) I am our customer's advocate. I am a dedicated resource for my clients and ensure they are provided with seamless support during their relationship with CenturyLink. - Drive projects through completion - Dedicated point of contact for clients - Assist with solution design, implementation and on-going support - Conduct comprehensive Business Reviews with clients - Escalate issues and partner with… Show more As a Client Support Manager (previously Global Account Consultant) I am our customer's advocate. I am a dedicated resource for my clients and ensure they are provided with seamless support during their relationship with CenturyLink. - Drive projects through completion - Dedicated point of contact for clients - Assist with solution design, implementation and on-going support - Conduct comprehensive Business Reviews with clients - Escalate issues and partner with internal/external contacts for resolution - Manage service renewals - Provide understanding of billing processes

• Lead Sales Operations Consultant

  • Feb 2015 - Feb 2016

  As an On-Boarding Consultant, I project manage a new hires first 120 days of tenure at CenturyLink. I am their first point of contact and ensure the new hire has all the tools to be successful. I am responsible for analyzing sales performance/metrics, presenting information to leadership and providing recommendations. I am able to draw on my past sales experience to effectively communicate ideas, implement programs and contribute to new initiatives.

• Sr. Enterprise Account Executive

  • May 2014 - Feb 2015

  An experienced professional specializing in strategic technology solutions for Enterprise businesses. I work with my customers to understand their specific needs, develop a strategic IT roadmap and successfully deploy technology solutions. Through effective communication and a consultative approach, I develop tailored solutions that establish CenturyLink as a strategic business partner. Specialties: Cloud Computing, Data Center Collocation, MPLS Networking, Managed Services, Managed… Show more An experienced professional specializing in strategic technology solutions for Enterprise businesses. I work with my customers to understand their specific needs, develop a strategic IT roadmap and successfully deploy technology solutions. Through effective communication and a consultative approach, I develop tailored solutions that establish CenturyLink as a strategic business partner. Specialties: Cloud Computing, Data Center Collocation, MPLS Networking, Managed Services, Managed Hosting, SIP

• Business Account Consultant

  • Oct 2008 - May 2014

  Dedicated support professional for Global, Enterprise, and Government clients. I partnered with clients to implement strategic technology solutions that met their business needs. I served as a dedicated point of contact for support items including ordering, implementations, invoice reviews, quarterly service reviews, and contract renewals. Project management was a key focus of this role. I developed strong partnerships with my clients through effective communication and serving as their… Show more Dedicated support professional for Global, Enterprise, and Government clients. I partnered with clients to implement strategic technology solutions that met their business needs. I served as a dedicated point of contact for support items including ordering, implementations, invoice reviews, quarterly service reviews, and contract renewals. Project management was a key focus of this role. I developed strong partnerships with my clients through effective communication and serving as their advocate within CenturyLink.