Experience

Edge Eyewear

• United States
• Consumer Goods
• 1 - 100 Employee

• Regional Sales Manager

  • Apr 2023 - Present

  Layton, Utah, United States



Wayfair

• United States
• Retail
• 700 & Above Employee

• Virtual B2C Sales Manager II

  • Feb 2019 - Mar 2023

  Make recommendations and contribute to planning and execution of sales strategy and direction of organization, based on B2C goals, resulting in organizational growth Effectively lead and manage B2C sales managers virtually, driving performance based on Key Performance Indicators(KPIs), including close rate, average transaction amount, availability, handle times, and quotes Manage multi-channel sales strategy, including Google Ads, social media, and email marketing… Show more Make recommendations and contribute to planning and execution of sales strategy and direction of organization, based on B2C goals, resulting in organizational growth Effectively lead and manage B2C sales managers virtually, driving performance based on Key Performance Indicators(KPIs), including close rate, average transaction amount, availability, handle times, and quotes Manage multi-channel sales strategy, including Google Ads, social media, and email marketing, increasing sales by year-over-year Build winning culture for 100+ employees, with enthusiastic leadership, and ability to communicate and connect with all levels of personnel, resulting in increased employee retention Collaborate with operations, marketing, and other functions to drive innovation in customer experience and sales channels, resulting in improvement in user experience(UX)

• Virtual B2C Sales Manager

  • Aug 2018 - Feb 2019

  Managed team of 18 virtual consultants, supervising sales and customer service activities, including selling new products, responding to service and sales inquiries, retaining existing accounts, and problem resolution Analyzed sales and service trends based on historical data to close performance gaps, increasing operational efficiency. Reviewed time off requests as appropriate to match staffing level requirements and provide backup support by taking calls during staffing… Show more Managed team of 18 virtual consultants, supervising sales and customer service activities, including selling new products, responding to service and sales inquiries, retaining existing accounts, and problem resolution Analyzed sales and service trends based on historical data to close performance gaps, increasing operational efficiency. Reviewed time off requests as appropriate to match staffing level requirements and provide backup support by taking calls during staffing shortages, ensuring call wait time of less than 2 minutes Increased Google Ads and SEO Sales, enabling company to achieve $14,5 billion in yearly revenue, exceeding sales quota Increased customer satisfaction through improving customer service standards, increasing training, and incentivizing employees

• Manager II - Wayfair Business

  • Dec 2015 - Aug 2018

  Ogden, UT Managed team of 20 agents, at varying skill levels, making recommendations or taking corrective actions to manage performance, increasing productivity and overall revenue generation. 12/2015 - 08/2018 Worked closely with Human Resources and senior leadership to address and resolve employee issues, providing extensive coaching and counseling, maintaining high employee retention Conducted side-by-side observations and quality assurance reviews, to develop talent's soft… Show more Managed team of 20 agents, at varying skill levels, making recommendations or taking corrective actions to manage performance, increasing productivity and overall revenue generation. 12/2015 - 08/2018 Worked closely with Human Resources and senior leadership to address and resolve employee issues, providing extensive coaching and counseling, maintaining high employee retention Conducted side-by-side observations and quality assurance reviews, to develop talent's soft skills and selling techniques, increasing team sales by 180% annually Responded calm and professionally to escalated customer service inquiries daily, utilizing problem-solving to find effective solutions, achieving 95% resolution rate



American Torch Tip Co.

• Industrial Automation
• 1 - 100 Employee

• Regional Distribution Manager

  • Feb 2012 - Dec 2015

  Bradenton, Florida Managed complex distribution network across Western United States, serving thousands of customers, and coaching hundreds distributors through large enduser product conversions Analyzed distributor policies and procedures, providing solutions to increase performance and efficiency Forged dozens of new business relationships, making adjustments to best serve new and recurring business as client requirements change, achieving a high customer retention Mentored 30+ employees… Show more Managed complex distribution network across Western United States, serving thousands of customers, and coaching hundreds distributors through large enduser product conversions Analyzed distributor policies and procedures, providing solutions to increase performance and efficiency Forged dozens of new business relationships, making adjustments to best serve new and recurring business as client requirements change, achieving a high customer retention Mentored 30+ employees and developed new hire training program, that was adopted company-wide, decreasing employee turnover Show less



Western Gateway Storage Co.

• Executive Account Manager

  • Jun 2007 - Dec 2011

  Ogden, Utah Managed and serviced over 150 accounts, delivering exceptional sales, marketing, and top-tier customer service, consistently boosting annual revenue. Collaborated closely with the owner to devise and implement effective strategies for sales, marketing, and retaining key clients, directly contributing to substantial organizational growth. Executed a range of office duties, ensuring seamless product placement, overseeing facility operations, and delivering prompt, professional service that… Show more Managed and serviced over 150 accounts, delivering exceptional sales, marketing, and top-tier customer service, consistently boosting annual revenue. Collaborated closely with the owner to devise and implement effective strategies for sales, marketing, and retaining key clients, directly contributing to substantial organizational growth. Executed a range of office duties, ensuring seamless product placement, overseeing facility operations, and delivering prompt, professional service that consistently met and surpassed client expectations at a 100% success rate. Successfully acquired and managed 50 new business leads, leading to a significant increase in overall sales. Show less