Experience

Visteo Technologies Pty Ltd

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Customer Success Manager

  • Dec 2018 - Present

  Visteo is a Sydney-based company that transforms businesses for the digital era by making adding wings of technology and digital marketing to your business. Established in 2009, Visteo provides end-to-end Digital Services. We Specialise in Customise Web design and development, Digital Product, Mobile App Development and UX/ UI services. Visteo is a Sydney-based company that transforms businesses for the digital era by making adding wings of technology and digital marketing to your business. Established in 2009, Visteo provides end-to-end Digital Services. We Specialise in Customise Web design and development, Digital Product, Mobile App Development and UX/ UI services.



Hiteshi Infotech Pvt. Ltd.

• India
• Software Development
• 100 - 200 Employee

• Customer Success Specialist

  • Nov 2018 - Present

  I like to solve problems. Throughout my career, I have been driven by my intellectual curiosity to find answers to the most pressing questions. With my refined skill set, I bring customer-centric mindfulness that enables firms to innovate and thrive. SUCCESSFUL IN: ✯ Web & Mobile Apps Business Solutions Provider ✯ Aligning expectations with ROI ✯ Client Servicing and Support ✯ Compelling Customer Value Proposition ✯ Profitability- Conscious ✯ Optimising Business Revenues ✯ Building Long-term Relationships ✯ Thinking Out of Box ✯ Tackling Challenges & Obstacles ✯ Craving Global Market ✯ Networking/ Events/ Social Gatherings ✯ Devising business ideas/ concepts ✯ Product Conceptualization Show less



Systematix Infotech Pvt. Ltd.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Client Growth Specialist

  • Jan 2015 - Oct 2018

  “88% of firms use a third-party solution provider for at least one component of their digital transformation,” according to the Accenture Interactive-commissioned Forrester study.KEY CLIENTS & MY ROLES★ NostroStudio- Extended Development Team★ LivePoint- Extended Development Team★ L'Etoile Sports - Chief IT Solutions Provider★ SolarWakeup- Web solutions, blogging, and Maintenance★ MHW Public Relations- Extended Designing & Development Team★ TravelCompositor- Extended Development Team★ Rosano Consulting- Chief Marketing Content Provider Show less

• Account Achievement Visionary

  • Feb 2010 - Dec 2014

  From the moment we first started 12 years ago, we have been helping clients from start-ups to some of the well-known global brands meet their goals. With our offices in USA, Australia, India and Brazil our aim is to spread our passion for digital works across the world. We dream of a seamless syncing in online and offline world for our associates.

• Product Conceptualization Leader

  • Apr 2008 - Dec 2010

  * Product Conceptualization: Identify requirements for new products & services to anticipate and potentially lead the market; Provide regular feedback to senior management about marketplace and competitor activity.* Generate new business and raise awareness of company products.* Work with and Group marketing to develop marketing campaigns to support Sales Strategy.* Made Presentations, EDMs (Electronic Direct Mailers), Excel Reports, Presents numerical data effectively; Able to read and interpret written information.* Undertake regular project reviews with all involved in these processes to ensure transfer of knowledge Show less



GuestForHome

• Customer Success Specialist

  • May 2013 - Jan 2014

  * Ambassador Hunting: Made Ambassadors for G4H all around the globe through social network platforms. * Manages difficult or emotional customer situations; Response promptly to customer needs; Meets commitments. * Made Presentations, EDMs (Electronic Direct Mailers), Excel Reports, Presents numerical data effectively; Able to read and interpret written information. * Contributes to building a positive team spirit; Able to build morale and Supports everyone's efforts to succeed and develop marketing campaigns to support Sales Strategy. * Generates suggestions for improving work. * Developed effective working relationships with customers through regular meetings Show less



Epic Research Limited

• India
• Financial Services
• 100 - 200 Employee

• Business Analyst

  • Sep 2007 - Jan 2008

  * In-depth knowledge about the product so that can be communicated to the customers. * Sold the products with persuasion and understood the responsibility to satisfy the customers while they are looking for the products. * Was responsible: • to help the customers in identifying their requirements • to promote products • to answer the customers' questions regarding the products • to negotiate the price on the spot • to supervise the calls executed * try to best in his/ her level to solve it * Made contact with potential prospects via email and phones * Kept track of activities of customer management system Show less