Experience

Tonic.ai

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2022 - Present



ON24

• United States
• Software Development
• 500 - 600 Employee

• Customer Success Lead

  • Sep 2020 - Dec 2021

  Customer Success Onboarding and Implementation Lead at ON24. Responsibilities include: • Managing ON24’s first onboarding program for new customers, partnering with account teams to onboard enterprise customers to ON24’s product suite during their first 2-6 months (working with 10-20 customers at a time). • Executing complex product deployments and event implementations for ON24's most strategic and high-value customers. • Maintaining resources for the Customer Success organization (customer-facing decks, project plan templates, etc.). • Internal and customer-facing onboarding and project management consultation, with a focus on improving cross-functional cooperation and operationalization for success at scale. Show less



LinkedIn

• United States
• Software Development
• 700 & Above Employee

• Implementation Consultant

  • Nov 2019 - Sep 2020

  Implementation Consultant for LinkedIn’s Talent Solutions Enterprise Program, a division of LinkedIn’s global Customer Success Organization. Responsibilities include: • Onboarding large accounts to an “unlimited” enterprise version of LinkedIn Recruiter. • Project management, change management, product provisioning, and technical troubleshooting throughout the implementation period. • Co-leading customer initiatives for education, strategy, jobs management, technical integrations, and more in collaboration with the primary LinkedIn account team (Customer Success Manager and Sales Partner). • Tracking and sharing initial metrics to demonstrate ROI and identify areas of opportunity. • Ensuring the long-term success of primary LinkedIn account teams after the implementation period (typically two to four months). • Additional projects have included updating and rebranding customer-facing assets (decks, tip sheets, etc.) and designing and proposing process changes to Talent Solutions Enterprise Program implementations for staffing customers. Show less



Planted, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Success Team Lead

  • Jan 2019 - Oct 2019

  In addition to the responsibilities listed below, I helped hire, train, and co-manage a Content and Community Manager and two Talent Development Managers. I also helped plan, promote, and staff a booth at TechDay New York 2019 and moderated a panel for job seekers featuring startup co-founders who transitioned careers and/or industries.

• Customer Success Manager

  • Jan 2018 - Dec 2018

  Responsibilities included:• Onboarding new companies to Planted’s SaaS platform.• Demoing Planted to prospective companies via video.• Setup / activation of new job postings on behalf of customers.• Resolving issues and responding to inbound company requests via email and live chat.• Retention, up-selling, and re-engagement via regular check-ins, on-site meetings, etc.• Collaborating with the Talent Development team to align on profiles and share feedback.• Liaising with the Product Development team and CTO to communicate user feedback, identify development priorities and product roadmap, and develop training materials.• Tracking weekly, monthly, and quarterly KPIs and report metrics to management team.• Event planning and support — quarterly hiring panels, expos, speaking engagements, etc. Show less



Prose

• United States
• Business Content
• 1 - 100 Employee

• Editor and Account Manager

  • Jan 2017 - Jan 2018

  Responsibilities included: • Day-to-day account management for 20+ companies. • Onboarding new companies to the Prose Media platform and responding to inbound content requests from existing customers. • Content pipeline management, including supervising a network of third-party writers on behalf of customers. • Writing and editing content (blog posts, white papers, social media posts, etc.). • Social media management for the Prose Media brand (Facebook, LinkedIn, and Twitter). Show less



Self-Employed

• Raleigh, NC

• College Application Consultant

  • Aug 2015 - Dec 2016

  Paid freelance consultant. Responsibilities included editing college application essays, managing submission deadlines, and counseling prospective students (20 to 30 at a time). Paid freelance consultant. Responsibilities included editing college application essays, managing submission deadlines, and counseling prospective students (20 to 30 at a time).



SAS

• United States
• Software Development
• 700 & Above Employee

• Summer Marketing Intern

  • Jul 2015 - Sep 2015

  Intern for the SAS Americas Marketing and Support organization. Responsibilities included composing weekly blog posts, editing and revising articles, conducting interviews, video editing, event planning and support, data entry and organization, marketing campaign research, and general administrative duties. Intern for the SAS Americas Marketing and Support organization. Responsibilities included composing weekly blog posts, editing and revising articles, conducting interviews, video editing, event planning and support, data entry and organization, marketing campaign research, and general administrative duties.



Stanford University

• United States
• Higher Education
• 700 & Above Employee

• Resident Assistant

  • Sep 2014 - May 2015

  Full-time Resident Assistant in a mixed freshmen and upper class dormitory of sixty students at Stanford. Extensive training in crisis management, resident mentoring and support, and team building. Responsibilities included event planning (large-scale social activities, volunteer opportunities, etc.), finance management, and general administrative responsibilities. Available to residents on a daily basis as a private resource, guidance counselor, and community leader.

• Tutor for Structured Liberal Education (SLE)

  • Sep 2013 - May 2015

  Writing Tutor for Structured Liberal Education, a freshman residential education program atStanford University with a focus on western philosophy, literature, art, history, and religion.Responsibilities included constructive essay feedback and weekly meetings with students.



Stanford Law School

• United States
• Higher Education
• 200 - 300 Employee

• Student Assistant

  • May 2012 - Dec 2013

  Part-time Administrative Assistant for the Office of Student Affairs at the Stanford Law School. Responsibilities included researching law firms, data entry and organization, event planning and support, and general administrative tasks. Part-time Administrative Assistant for the Office of Student Affairs at the Stanford Law School. Responsibilities included researching law firms, data entry and organization, event planning and support, and general administrative tasks.



SAS

• United States
• Software Development
• 700 & Above Employee

• Summer Marketing Intern

  • Jun 2010 - Sep 2013

  Intern for the SAS Americas Marketing and Support organization for four consecutive summers. Responsibilities included composing weekly blog posts, editing and revising articles, conducting interviews, video editing, event planning and support, data entry and organization, marketing campaign research, and general administrative duties. Intern for the SAS Americas Marketing and Support organization for four consecutive summers. Responsibilities included composing weekly blog posts, editing and revising articles, conducting interviews, video editing, event planning and support, data entry and organization, marketing campaign research, and general administrative duties.