IT Support Technician

• Feb 2019 - Present

PC Technician

• Feb 2014 - Feb 2019

Provided front level technical support to eight different locations for computers, printers, mobile devices, phones, etc. Deployed new computer systems, install and support numerous software applications, while also working closely with the network support team on projects and resolving issues. Coordinated summer intern projects and yearly surplus recycling program. Provided front level technical support to eight different locations for computers, printers, mobile devices, phones, etc. Deployed new computer systems, install and support numerous software applications, while also working closely with the network support team on projects and resolving issues. Coordinated summer intern projects and yearly surplus recycling program.

Helpdesk Associate

• Jul 2013 - Feb 2014

Provided technical support to internal and external customers at three different locations. Completed projects assigned by the IT Manager, including the establishment of the Idea Lab. Assisted the WAN Administrator with networking tasks and facilitated the computer lab associates with public technical support as needed. Provided technical support to internal and external customers at three different locations. Completed projects assigned by the IT Manager, including the establishment of the Idea Lab. Assisted the WAN Administrator with networking tasks and facilitated the computer lab associates with public technical support as needed.

IT Technician

• Feb 2013 - Apr 2013

Provided helpdesk support to internal departments and customer-focused areas. Imaged new computers and repaired systems under warranty. Created Cat5 cabling and assisted Network Engineers with projects. Provided helpdesk support to internal departments and customer-focused areas. Imaged new computers and repaired systems under warranty. Created Cat5 cabling and assisted Network Engineers with projects.

Administrative Assistant

• Oct 2012 - Jan 2013

Generated sales quotes for customers seeking computers, servers, printers and other related products. Purchased equipment on customers’ behalf when quotes were accepted. Generated sales quotes for customers seeking computers, servers, printers and other related products. Purchased equipment on customers’ behalf when quotes were accepted.

Manager on Duty/Guest Services Associate

• Dec 2009 - Oct 2012

Administered weekend museum operations and managed Guest Services. Responsible for opening and closing the museum, in addition to hosting special events. Assisted patrons who requested information regarding the museum, the City of South Bend, University of Notre Dame, and surrounding areas. Administered weekend museum operations and managed Guest Services. Responsible for opening and closing the museum, in addition to hosting special events. Assisted patrons who requested information regarding the museum, the City of South Bend, University of Notre Dame, and surrounding areas.