Stephen R.

Refinery Lead IT Analyst at PBF Energy
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Contact Information
us****@****om
(386) 825-5501
Location
Greater New Orleans Region, US
Skills

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Credentials

  • VMware Certified Professional - Data Center Virtualization 2020 (VCP-DCV 2020)
    VMware
    Jul, 2020
    - Oct, 2024
  • HUET (Helicopter Underwater Egress Training )
    Shell Robert Training Center
    Dec, 2013
    - Oct, 2024
  • Safe Land
    Shell Robert Training Center
    Dec, 2013
    - Oct, 2024
  • Safe Gulf
    Shell Robert Training Center
    Oct, 2013
    - Oct, 2024
  • TWIC (Transportation Worker Identification Credential )
    TSA
    Oct, 2013
    - Oct, 2024
  • Basic Orientation Plus
    ARSC (Association of Reciprocal Safety Council)

Experience

  • PBF Energy
    • United States
    • Oil and Gas
    • 700 & Above Employee
    • Refinery Lead IT Analyst
      • Sep 2015 - Present

      Manages daily VMware virtual machine hosting with the use of vSphereManages daily and weekly backups with Veeam Backup and ReplicationAssist with Cyber Security duties with access to McAfee and Crowd Strike End Point host portals Responsible for maintaining Microsoft physical and virtual server environments, this includes troubleshooting and monthly security patching.Responsible for deployment and patching of software.Provided Level 1 and Level 2 support with helpdesk calls, e-mails, walk-ins, desk side support, remote access and ticketing via Footprints Ticketing System.Supported refinery applications during user and company migration and transition phases.Performed workstation setups including desktops, laptops, printers, peripherals and the configuration of software.Assisted in end user password resets for domain and e-mail accounts

  • Chevron Corporation
    • Desk Side Support Analyst - Infrastructure Analyst
      • Sep 2014 - Sep 2015

      Managed local SharePoint SiteLead administrator for company’s life-cycle management process.Performed upgrades, backups, and maintenance of user’s data and applications to ensure seamless transition of new hardware. Provided technical assistance, via instant message, phone, e-mail, remote access software or in person.Documented help desk tickets and recorded resolutions through use of Remedy IT Solution Center. Identified, researched and resolved user technical issues in a timely manner. Re-imaged, staged, upgraded, and performed troubleshooting and data wipes of laptops, desktop and servers.

  • Shell Oil Refinery
    • End User Support Specialist
      • Jun 2014 - Sep 2014

      Utilized Hewlett-Packard’s digital ticketing software to coordinate incident and request tickets in timely manner.Initiated, supported, and staged new machines with up-to-date security patches.Delivery, installation and configuration of hardware such as desktop, laptops, docking stations and printers.Resolved a wide range of technical support issues, connectivity problems and e-mail configurations.Re-imaged and migrated end users data to machines with Windows 7, Office 2010 and other software.Offered technical on-site support to end users by phone, e-mail, remote access connection software or in person.

  • Department of Health and Hospitals
    • IT Support Technician
      • Mar 2014 - May 2014

      Upgraded desktops and laptops from Windows XP to Windows 7 by way of Ghost imaging software.Provided users with desk side support troubleshooting before and after upgrades where complete.Re-imaged, renamed, backed-up and transferred user’s data via command prompt. Provided knowledge transfer with users to resolve issues after upgrading to Windows 7, Office 2010 and Outlook 2010. Upgraded desktops and laptops from Windows XP to Windows 7 by way of Ghost imaging software.Provided users with desk side support troubleshooting before and after upgrades where complete.Re-imaged, renamed, backed-up and transferred user’s data via command prompt. Provided knowledge transfer with users to resolve issues after upgrading to Windows 7, Office 2010 and Outlook 2010.

  • Chevron Corporation
    • Computer Technician
      • Aug 2013 - Mar 2014

      Managed use of Windows Deployment Services and other tools to upgrade operating systems to Windows 7 / Office 2010.Deployed and tested software applications before the ‘go live’ event to ensure users have seamless logins.Used user migration tools to transfer user’s data by automated or manual processes.Provided technical support and troubleshooting for users after upgrades to Windows 7 / Office 2010 were complete.Used re-imaging tools to upgrade and remove obsolete programs and reinstall new operating systems and software.Proactively used Chevron’s web based asset management system to maintain cost, billing and location information of assets.

Education

  • Tulane University School of Continuing Studies
    Post-Baccalaureate Certificate, Information Technology
    2014 - 2014
  • Southeastern Louisiana University
    Bachelor of Arts, Business Management / Computer Information Management
    1998 - 2002
  • Louisiana State University
    Bachelor of Arts (B.A.), Computer and Information Sciences and Support Services
    2001 - 2002

Community

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