Diogo Castro

Account Executive at Poplar Studio – Powering virtual commerce
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Contact Information
us****@****om
(386) 825-5501
Location
London Area, United Kingdom, UK
Languages
  • English Native or bilingual proficiency
  • Portuguese Native or bilingual proficiency
  • Spanish Professional working proficiency
  • French Elementary proficiency

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Credentials

  • Master Digital Marketing
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Become a Digital Marketing Specialist
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Business Fundamentals for Customer Success Managers
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Customer Experience: Journey Mapping
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Customer Success Management Fundamentals
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Engagement Evaluation Best Practices for Customer Success Management
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Engagement Preparation Best Practices for Customer Success Management
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Key Account Management
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Onboarding and Adoption Best Practices for Customer Success Management
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Predictive Customer Analytics
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Sales: Customer Success
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Value Realization Best Practices for Customer Success Management
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Cybersecurity at Work
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Digital Skills: Digital Marketing
    Accenture
    Nov, 2020
    - Nov, 2024
  • Digital Skills: Web Analytics
    Accenture
    Nov, 2020
    - Nov, 2024

Experience

    • United Kingdom
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Account Executive
      • Jul 2021 - Mar 2023

      • Proactively targeted, reached out for new business opportunities and qualified both inbound and outbound leads to ascertain their goals, communicate our value proposition, and establish how best to meet their needs • Educated customers about how 3D and augmented reality visualisation technology can help increase sales and brand loyalty. Brought to life the opportunities a brand-new technology can provide through customer case studies, success metrics, creative technology… Show more • Proactively targeted, reached out for new business opportunities and qualified both inbound and outbound leads to ascertain their goals, communicate our value proposition, and establish how best to meet their needs • Educated customers about how 3D and augmented reality visualisation technology can help increase sales and brand loyalty. Brought to life the opportunities a brand-new technology can provide through customer case studies, success metrics, creative technology ideations and demos • Built my own Sales Pipeline, from qualifying new deals, to pitching and quoting • Contributed to sales with top brands such as L’Oréal, PepsiCo, Disney, P&G, PWC, Moonpig, Shopify and Sotheby’s • Used research and analytical software and skills to identify the ideal customer profile and targeted key-decision makers from a range of industries • Created outbound marketing campaigns and generated more than 100+ new opportunities and scalable, high-quality leads including top brands such as L’Oréal, LVMH, Marks & Spencer, Valentino, Hillarys and The Met • Worked closely with Business Development, Marketing, Creative and Production departments to deliver successful campaigns and services for clients • Joined as a Sales Development Representative and left as an Account Executive Show less • Proactively targeted, reached out for new business opportunities and qualified both inbound and outbound leads to ascertain their goals, communicate our value proposition, and establish how best to meet their needs • Educated customers about how 3D and augmented reality visualisation technology can help increase sales and brand loyalty. Brought to life the opportunities a brand-new technology can provide through customer case studies, success metrics, creative technology… Show more • Proactively targeted, reached out for new business opportunities and qualified both inbound and outbound leads to ascertain their goals, communicate our value proposition, and establish how best to meet their needs • Educated customers about how 3D and augmented reality visualisation technology can help increase sales and brand loyalty. Brought to life the opportunities a brand-new technology can provide through customer case studies, success metrics, creative technology ideations and demos • Built my own Sales Pipeline, from qualifying new deals, to pitching and quoting • Contributed to sales with top brands such as L’Oréal, PepsiCo, Disney, P&G, PWC, Moonpig, Shopify and Sotheby’s • Used research and analytical software and skills to identify the ideal customer profile and targeted key-decision makers from a range of industries • Created outbound marketing campaigns and generated more than 100+ new opportunities and scalable, high-quality leads including top brands such as L’Oréal, LVMH, Marks & Spencer, Valentino, Hillarys and The Met • Worked closely with Business Development, Marketing, Creative and Production departments to deliver successful campaigns and services for clients • Joined as a Sales Development Representative and left as an Account Executive Show less

    • Netherlands
    • Software Development
    • 700 & Above Employee
    • Sales Development Representative
      • Sep 2019 - Aug 2020

      • KPI Driven B2B Cold Outreach & Inbound leads • Created 130+ opportunities for the sales team • Over-achieved target by 130% during Q4 and Q1 • KPI Driven B2B Cold Outreach & Inbound leads • Created 130+ opportunities for the sales team • Over-achieved target by 130% during Q4 and Q1

    • United States
    • Hospitality
    • 700 & Above Employee
    • Cluster Groups, Conference & Events Sales Executive
      • May 2015 - Sep 2019

      • Received and converted incoming meeting and events enquiries to achieve targets and maximise revenue • Focused on executing upselling and cross-selling approach • Managed a number of key accounts, including EY and PWC • Sold the highest conference and events revenue at Hilton London Olympia (up until 2019) • Joined as a Front Office Agent, subsequently promoted to roles including Cluster Reservations Agent, Groups Sales Executive and left as Conference & Events Sales Executive • Received and converted incoming meeting and events enquiries to achieve targets and maximise revenue • Focused on executing upselling and cross-selling approach • Managed a number of key accounts, including EY and PWC • Sold the highest conference and events revenue at Hilton London Olympia (up until 2019) • Joined as a Front Office Agent, subsequently promoted to roles including Cluster Reservations Agent, Groups Sales Executive and left as Conference & Events Sales Executive

    • Spain
    • Hospitality
    • 200 - 300 Employee
    • Front Office Intern
      • Jul 2014 - Oct 2014

Education

  • Universidade Portucalense (UPT)
    Bachelor of Applied Science - BASc, Hospitality Management
    2009 - 2014
  • University of Wroclaw
    Erasmus Programme, Managerial Economics
    2012 - 2013

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