Brian Lorenz

Information Technology Manager at NetYield
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Bio

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Credentials

  • HDI Support Center Manager (SCM)
    HDI / ICMI
    Nov, 2020
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Apr, 2021
    - Nov, 2024
  • CompTIA Network+
    CompTIA

Experience

  • NetYield
    • Software Development
    • 1 - 100 Employee
    • Information Technology Manager
      • Nov 2021 - Present

  • Optum Technology | UnitedHealth Group
    • Manager of Technology Support
      • Feb 2018 - Oct 2019

      Service Desk Manager in an enterprise technical service desk serving 300K employees with an emphasis on NPS scores, customer service, first call resolution, and time constraints. Managed initiatives around the integration of merger and acquisitions into the enterprise support model. Service Desk Manager in an enterprise technical service desk serving 300K employees with an emphasis on NPS scores, customer service, first call resolution, and time constraints. Managed initiatives around the integration of merger and acquisitions into the enterprise support model.

  • UnitedHealth Group
    • Hospitals and Health Care
    • 700 & Above Employee
    • Information Technology Operations Supervisor
      • Sep 2012 - Feb 2018

      Team leader, coach and mentor in an enterprise technical service desk. Team leader, coach and mentor in an enterprise technical service desk.

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