Experience

TelAffects

• United States
• Advertising Services
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2021 - Present

• Supervisor

  • Jun 2022 - Present



City of Umatilla, FL

• Government Administration
• 1 - 100 Employee

• Human Resources Payroll Manager

  • Mar 2016 - Nov 2017

  I was responsible for answering telephone calls regarding existing accounts. Make requested policy and account changes. Respond to questions and concerns about service, and escalate calls to the appropriate department. Consult with customers to evaluate their needs and determine the best options. ake payments for water service, start and stop water services. Complete monthly payroll reconciliations, completed weekly, bi-weekly and monthly payroll. Responded promptly to customer inquiries. Directed requests and unresolved issues to the designated resource. As well as manage customers accounts. Show less



JayKay Recruitment Ltd

• Staffing and Recruiting
• 1 - 100 Employee

• Collections and Payroll Specialist

  • Nov 2014 - Aug 2015

  I am in charge of the billing and collections with Jay Kay Staffing. I make sure that the invoices are correct and are being paid within the allotted time frame per the contract with the facility. I communicate with the facilities to resolve incorrect invoices, and reconcile problems with the accounts to ensure billing accuracy. I utilize internal financial databases to record activities, provide accurate account status to clients. I generate cautionary notices or emails to participants regarding overdue accounts. I conduct audit research, reconcile aging and problem accounts receivable and recommend the appropriate actions to be taken. Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Sales and Service Rep

  • Nov 2009 - Jan 2014

  Excelled in prospecting cold calling which generated new sales accounts. Initial experience in signing renewal contracts. Working knowledge in Microsoft Word, Word Processing, and Keyboarding. Some knowledge in office 2000, excel and access. Completed monthly inventory, weekly phone counts, assisted co-workers with issues they may have had,and helped with the training of new products and plans. Was in charge of some metrics for my whole district/division. Assisted customers with phone bills or problems. Right fitted customers into the correct plan and phone that would meet their needs. Show less