Experience

Franklin County, Washington

• United States
• Government Administration
• 1 - 100 Employee

• Information Services Assistant Director

  • May 2021 - Present

• Network Analyst 2

  • Apr 2014 - May 2021



Community First Bank

• Kennewick Wa

• Credit Analyst

  • Sep 2011 - Apr 2014

  Responsible for assisting loan officers and applicants with the completion and processing of applications for small business, commercial, agricultural and real estate loans. Develop and analyze all required financial and credit information for potential borrowers. Prepare loan packages for commercial loans and responsible for providing a full range of banking services. Provide excellent customer service in order to assess customer’s financial, consumer or business lending needs. Responsible for tying Excel spreadsheets into a database, write formulas to automate forms. Show less



Bechtel Corporation

• United States
• Construction
• 700 & Above Employee

• Information Technology Associate II

  • Oct 2006 - Apr 2011

  Provide expert problem resolution support to computer users in a WAN for a large engineering and construction project. Provide hardware, software and problem resolution support for automation equipment. Perform other special projects as assigned. Manage computer workstations using remote tools including: Identifying and solving end user problems, installing/uninstalling and configuring software. Analyze and resolve hardware, software problems requiring desk side visits. Analyze and resolve hardware, software and/or network problems. Provide training in use of automation hardware, software. Maintain contact with personnel that service hardware, software, and/or network components. Maintain expert working knowledge of automation equipment hardware, software and/or networks and participates in the review of automation products and/or tools for use within Bechtel. Apply standard corporate image and standard software to computers for installation. Install and configure desktop computers, CAD workstations and associated peripheral devices for end users. Provide responsive level two Desk Side customer support in a fast paced, technical IT environment, at the Waste Treatment Plant (a construction project with a total project cost of greater than 12 billion dollars). This included fast turn around support at the Bechtel Richland campus as required. Respond to trouble tickets entered into the Help Desk ticket system and close tickets after solving problems. Perform hardware repairs as required. Participate in the hardware disassemble and reassemble efforts required as the result of personnel relocations. Provide expert instructions to peers or customers as needed. Show less



Energy Northwest

• United States
• Utilities
• 700 & Above Employee

• Systems Analyst I

  • Apr 2006 - Oct 2006

  Support and troubleshoot Plant Security Computer Systems servers, workstations, and related hardware. Maintain computer systems to ensure minimum down time of these high priority system. Implement requested changes to improve performance, and prevent operator errors. Work with database methodologies, management systems, local area networks and desktop computer architectures and products. Develop and/or install production computer systems by providing analysis and design for computer systems, coding application software, testing, and writing software documentation. Ensure accuracy of systems by developing test criteria, examining program output to verify results, conducting integrated system testing, and applying changes to correct deficiencies. Implement new systems by writing procedures, scripts, production control documentation, and securing data files containing sensitive information. Improve computer system performance by analyzing response time, processing costs and resource utilization; making recommendations; and implementing system refinements. Provide customer support and training by performing problem analysis and resolution, writing documentation and making system presentations. Show less

• Support Technician II

  • Dec 2004 - Apr 2006

  Receive and document customer computer and network trouble calls, monitoring and mitigating trends or reoccurring problems. Provide technical assistance in resolving IT related problems involving hardware, software and system compatibility conflicts and malfunctions, application operations, connectivity, network, and security issues. Work at customer's location to solve hardware and software problems, which could not be resolved through normal Call Center operations. Maintain the necessary skills and knowledge to troubleshoot and resolve workstation hardware, software and interface problems at end user locations. Maintain loaner laptop computers by ensuring the appropriate software was installed and email boxes for customers prior to check out. Re-image laptops to standard configuration upon return to the loaner pool so that they are ready for the next check out. Maintain network security workgroups. Research more complex problems, including working with vendors and implement the solution for the customer. Assign the most complex problem resolution activities to subject matter experts, as needed, to ensure resolution quality and timeliness. Show less

• Desktop Technician

  • Jan 2004 - Dec 2004

  Provide support to Call Center in telephone and/or on-site support for employees of Energy Northwest, including the installation of computer hardware and maintaining computers through upgrades and repairs. Install and troubleshoot operating systems, device drivers, and software applications. Also provide support to the Call Center in determining types of repairs required to solve computer problems. Re-image computers to ensure that the computers are running on the latest software/operating systems and computer bios. Show less