Experience

TBA Group

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Information Technology Business Analyst

  • Jul 2021 - Present

  Project 1: Audit – RACI Development for TBA Group and DetailHR IT Governance Project 2: Vendor Service Request Process Redesign Responsibilities: -Analyzed the current state of the software and mapped out a process flow diagram using industry tools and software such as Visio, BPMN and Lucid Charts. -Reviewed files, records and other business documents to obtain business information and key data informing responses to development requests. -Conducted interviews with 10+ key business stakeholders and users to collect information on business process and requirements -Collaborated with key stakeholders to improve methodologies and operations across 100 employees. -Developed 150+ user stories for a new insurance product. -Conducted RFI(Request for information) sessions with 10+ vendors -Conducted Demo sessions for a new software implementation with 5 vendors. Implemented change management and followed up with 5 different teams if data reporting was out of established threshold. -Develop a robust RACI for the entire TBA Group and DetailHR IT Governance structure Show less



Loblaw Companies Limited

• Canada
• Retail
• 700 & Above Employee

• RPA Business Analyst

  • Aug 2019 - May 2021

  Project 1: SAP Ariba - System Integration (Agile Project) Project 2: SAP Contact Invoicing Enhancement Project 3: SAP Fieldglass /Ariba User Provisioning Automation (Integration with Service Now) Responsibilities: -Worked on gathering ROM estimates from various teams to present to the Steering committee on possible project funding. -Identified optimization opportunities within the current state process to increase business productivity. -Lead Agile requirements discovery and backlog refinement sessions, created and maintained user stories and acceptance tests, created a vision of the solution and broke it down to delivery increments with the team. -Managed Sprint and product backlog. -Utilized BluePrism and Ignio as front and back end automation tools. -Developed business cases for automation opportunities for Real-estate, Insurance and Procurement portfolio. -Created Process Design Documentation, collaborate with Privacy and Security teams for RPA purposes mitigating any risks that solution may present. -Developed process flows and various UML diagrams on systems such as SAP, Field glass, Workday, and Service Now (SNOW). -Documented Business Rules for possible automation of existing manual processes. -Gathered Requirements, verified, validated, prioritized and traced requirements. Show less



Open Box

• India
• Information Technology & Services
• 1 - 100 Employee

• Information Technology Business Analyst

  • Sep 2018 - Jun 2019

  Project 1: New System Implementation Project Project 2: Inventory System maintenance project Project 3: Customer Facing Web Portal Enhancement Responsibilities: -Developed company website, analyzed customer online presence, gathered requirements based off of current business process, assisted in the design and implementation of customer facing web portal component where customers could directly ask staff questions about model specifications / product availability with live agents. -Performed GAP analysis to determine the existing levels of process effectiveness/efficiency and identified and developed key process & productivity metrics, service indicators. -Responsible for creating a system that tracked inventory (sold, unsold, back stocked items) this enabled the customer to keep track of monetary loss or gain. -Completed RFI, and RFP to attain vendor specs and costs. -Provided ongoing status updates to the Project Manager and Sponsor; recommended issue resolutions as appropriate. Show less