Joel Dsouza

Key Account Manager at Comprint Tech Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, IN
Languages
  • English Native or bilingual proficiency
  • Hindi Limited working proficiency
  • Marathi Limited working proficiency
  • Konkani Native or bilingual proficiency

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Experience

    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Key Account Manager
      • Jul 2022 - Present

      Serving as the lead point of contact for all customer account management matters. Build and maintain strong, long-lasting client relationships. Negotiate contracts and close agreements to maximize profits. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Clearly communicate the progress of monthly/quarterly initiatives to… Show more Serving as the lead point of contact for all customer account management matters. Build and maintain strong, long-lasting client relationships. Negotiate contracts and close agreements to maximize profits. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Prepare reports on account status. Collaborate with sales team to identify and grow opportunities within territory. Assist with challenging client requests or issue escalations as needed. Show less Serving as the lead point of contact for all customer account management matters. Build and maintain strong, long-lasting client relationships. Negotiate contracts and close agreements to maximize profits. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Clearly communicate the progress of monthly/quarterly initiatives to… Show more Serving as the lead point of contact for all customer account management matters. Build and maintain strong, long-lasting client relationships. Negotiate contracts and close agreements to maximize profits. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Prepare reports on account status. Collaborate with sales team to identify and grow opportunities within territory. Assist with challenging client requests or issue escalations as needed. Show less

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Sales Account Executive
      • Feb 2019 - Feb 2022

      Create detailed business plans designed to attain predetermined goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long-term partnerships Present products to prospective clients Provide professional after-sales support to maximize customer loyalty Remain in regular contact with your clients to understand and meet their needs Respond to complaints and resolve issues to the… Show more Create detailed business plans designed to attain predetermined goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long-term partnerships Present products to prospective clients Provide professional after-sales support to maximize customer loyalty Remain in regular contact with your clients to understand and meet their needs Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation Negotiate agreements and keep records of sales and data Show less Create detailed business plans designed to attain predetermined goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long-term partnerships Present products to prospective clients Provide professional after-sales support to maximize customer loyalty Remain in regular contact with your clients to understand and meet their needs Respond to complaints and resolve issues to the… Show more Create detailed business plans designed to attain predetermined goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long-term partnerships Present products to prospective clients Provide professional after-sales support to maximize customer loyalty Remain in regular contact with your clients to understand and meet their needs Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation Negotiate agreements and keep records of sales and data Show less

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Inside Sales Account Manager
      • Jul 2018 - Jan 2019

      As an Account Manager, I am responsible for my clients. Fulfilling the needs of my clients while also prioritizing on providing my expertise with respect to the needs of the company and help them in order to achieve their future goals and aspirations. At Dell we take client satisfaction very seriously. We believe that the knowledge that we have is useless unless it is used to educate the customer and make him aware of the changes in the market. As an Account Manager, I am responsible for my clients. Fulfilling the needs of my clients while also prioritizing on providing my expertise with respect to the needs of the company and help them in order to achieve their future goals and aspirations. At Dell we take client satisfaction very seriously. We believe that the knowledge that we have is useless unless it is used to educate the customer and make him aware of the changes in the market.

    • India
    • Information Technology & Services
    • 1 - 100 Employee
    • Business Development Executive
      • May 2017 - Sep 2017

      Business Development through customer acquisition by means of building an online ordering platform for their restaurants along with social media marketing and print marketing. Business Development through customer acquisition by means of building an online ordering platform for their restaurants along with social media marketing and print marketing.

    • India
    • Financial Services
    • 700 & Above Employee
    • Software Development Intern
      • May 2016 - Jul 2016

      Creating a Transcription system using Googles Speech to text recognition API in order to transcribe the audio files recorded by the company. This software had to link with the server of the company, fetch audio files, transcribe these files, send i back to the server along with the transcription file(.txt file) having the same name as the audio file. Creating a Transcription system using Googles Speech to text recognition API in order to transcribe the audio files recorded by the company. This software had to link with the server of the company, fetch audio files, transcribe these files, send i back to the server along with the transcription file(.txt file) having the same name as the audio file.

    • Business Development Executive
      • Sep 2014 - Feb 2015

      Client Interaction Facility Location Study Inventory Management Feedback Analysis Client Interaction Facility Location Study Inventory Management Feedback Analysis

Education

  • Narsee Monjee Institute of Management Studies
    MBA TECH IT, Marketing and Sales
    2012 - 2018
  • Nirmala Memorial Foundation Degree College of Commerce and Science Near Thakur Polytechnic 90 Feet Road Thakur Complex Kandivli (E) Mumbai 400 101
    HSC
    2010 - 2012
  • St Joseph High School
    SSC
    2000 - 2010

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