Experience

Bocce's Bakery

• United States
• Manufacturing
• 1 - 100 Employee

• Head Of Customer Experience

  • Jul 2019 - Present



D'Italia Foods

• Advertising Coordinator and Hiring Manager

  • Oct 2012 - Oct 2021

  Designed website, food menus, organizational materials, and an inventory management system for carry out and catering business owned by my family. Created and managed advertising initiatives and agency communications. Led a team of 5 hourly associates, on a seasonal basis, in providing quality service and maintaining cleanliness of store; assessed product inventory, anticipated product need, and placed purchase orders. Designed website, food menus, organizational materials, and an inventory management system for carry out and catering business owned by my family. Created and managed advertising initiatives and agency communications. Led a team of 5 hourly associates, on a seasonal basis, in providing quality service and maintaining cleanliness of store; assessed product inventory, anticipated product need, and placed purchase orders.



Fi

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Experience Manager

  • Feb 2019 - Jun 2019



BARK

• United States
• Manufacturing
• 400 - 500 Employee

• BarkShop Junior Merchandiser

  • Dec 2017 - Jan 2019

  - Collaborated with cross-functional teams and external partners to develop and execute site merchandising, marketing campaigns, and content strategies to meet revenue goals- Created decks to introduce new product and provide relevant information to teams across the organization- Developed expertise of the brand to cultivate a compelling story via website merchandising and creative content- Maintained general market awareness and communicated trends and tools to teammates

• Senior Customer Service Manager & Project Liaison- BarkShop

  • Aug 2017 - Dec 2017

  - Acted as liaison between the customer service team and remote marketing, merchandising, planning teams, and vendors; managed projects and coordinated efforts among cross-functional teams- Acted as project manager for photo shoots to support marketing initiatives- Collaborated with supervisors to manage internal operations and customer service strategy- Trained customer service representatives to design, manage, and implement product training

• Customer Service Manager

  • Aug 2016 - Aug 2017

  - Managed a team of up to 20 customer service representatives on a quarterly basis- Managed live operations; ensuring agent availability and efficiency on channels- Interviewed and assessed applicants for employment- Designed and implemented lesson plans for employee product training - Led the Office Pup Committee in managing a safe, dog friendly office space- Coordinated community events to support growth of the brand

• Customer Service Representative

  • Apr 2016 - Aug 2016

  - Resolved customer inquiries and complaints through various live channels- Calmed passionate callers, repaired brand trust, and implemented solutions- Maintained an average of 400 inquiries weekly while exceeding benchmarks for accuracy and customer satisfaction



COSI - Center of Science and Industry

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Animal Specialist Intern

  • May 2014 - Oct 2014

  Responsible for care and daily health logs for all individual species in science centers' collection - including reptiles, arthropods, amphibians, fish, small mammals, and a chicken.Led educational, guest experiences and shows exhibiting live animals, including clicker training of pairs of Japanese Black Hooded Rats for COSI's original "Rat Basketball" games. Responsible for care and daily health logs for all individual species in science centers' collection - including reptiles, arthropods, amphibians, fish, small mammals, and a chicken.Led educational, guest experiences and shows exhibiting live animals, including clicker training of pairs of Japanese Black Hooded Rats for COSI's original "Rat Basketball" games.



VCA Sawmill Animal Hospital

• Kennel Assistant Team leader

  • Jun 2012 - Aug 2012

  Managed a team of 3 kennel assistants in caring for clients' boarded pets, gaining experience in animal care and customer service. Managed a team of 3 kennel assistants in caring for clients' boarded pets, gaining experience in animal care and customer service.



The College Planning Network

• Office Assistant

  • Feb 2011 - Jun 2011

  Maintained communication with clients to confirm appointments, document services, and ensure overall satisfaction with services.Organized documents and uploaded data into a computer database. Maintained communication with clients to confirm appointments, document services, and ensure overall satisfaction with services.Organized documents and uploaded data into a computer database.