Experience

Workato

• United States
• Software Development
• 700 & Above Employee

• Marketing Research Intern

  • Apr 2023 - Jun 2023

  Bengaluru, Karnataka, India -Market research on the global and Indian IT automation markets -Determining Workato's market potential in India for the next 5 years across various sectors and industries (iPaaS, RPA, Workflow Automation) -Assessing the brand perception of Workato among tech professionals in India -Identifying key insights and providing recommendations based on the research to guide the global leadership team on entering the Indian IT automation market



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Application Development Associate/Analyst

  • Nov 2020 - Apr 2022

  Mumbai, Maharashtra, India Client: American multinational financial services and investment management firm based out of Los Angeles, CA -Worked on frontend/backend code development (using Angular/C#) and made code changes according to user requirements explained via Jira stories. -Automated processes using an in-house automation tool (SIA Automation) and SQL Server. Also worked on fixing these processes whenever they started failing in the daily automation run. -Performed system testing (right after… Show more Client: American multinational financial services and investment management firm based out of Los Angeles, CA -Worked on frontend/backend code development (using Angular/C#) and made code changes according to user requirements explained via Jira stories. -Automated processes using an in-house automation tool (SIA Automation) and SQL Server. Also worked on fixing these processes whenever they started failing in the daily automation run. -Performed system testing (right after development and unit testing done by the developer) and regression testing (right before rollout of the latest release) on Jira stories developed by other team members. -Off-shore lead for Production Support team and handled the daily production batch by resolving issues whenever there was a process failure or the batch was delayed, affecting downstream applications and teams. -Promoted to Analyst level from Associate in December 2021.

• Application Development Associate/Customer Service Associate

  • Dec 2019 - Nov 2020

  Mumbai, Maharashtra, India Client: American multinational shipping and supply chain management company based out of Atlanta, GA (Initially trained under Accenture Technology in the .NET domain, this was a temporary deployment role in Accenture Operations given by the company due to a shortage of open roles in Accenture Technology during the COVID-19 pandemic). -Worked as a Customer Support Associate by delivering HR services to client employees from US, Canada and Puerto Rico. -Was responsible to take… Show more Client: American multinational shipping and supply chain management company based out of Atlanta, GA (Initially trained under Accenture Technology in the .NET domain, this was a temporary deployment role in Accenture Operations given by the company due to a shortage of open roles in Accenture Technology during the COVID-19 pandemic). -Worked as a Customer Support Associate by delivering HR services to client employees from US, Canada and Puerto Rico. -Was responsible to take ownership of employee queries and guide them to a resolution. Managed employee exit, compensation, payroll, benefits, onboarding, position management, job change queries through ServiceNow tickets, inbound calls and chats. This was while ensuring that service level agreements and operational requirements are met. -Guided the employees to navigate through Workday and provided assistance after verifying and investigating employment claims and data.



eClerx

• India
• Information Technology & Services
• 700 & Above Employee

• Analyst

  • Mar 2019 - Dec 2019

  Mumbai, Maharashtra, India Clients: Multinational e-commerce companies based out of Dubai and Singapore -The work in both processes was done mainly on MS Excel and an in-house report generating tool. -Involved in various roles including but not limited to website content updation, reporting-making, report-auditing and product matching for both the clients.



Sprinng Gluten Free Foods

• Sales and Marketing Trainee

  • Jun 2018 - Aug 2018

  Mumbai, Maharashtra, India Sprinng is an up and coming Indo-Irish joint venture start-up that manufactures gluten-free products and comes under the FMCG sector. My role was to make visits to the stores our products were in, keep an eye on in-store placement and sales, and also to create working relationships with the store managers and employees in a bid to increase overall sales. This was in addition to helping create innovative marketing strategies and assisting in social media growth via contests and posts which would… Show more Sprinng is an up and coming Indo-Irish joint venture start-up that manufactures gluten-free products and comes under the FMCG sector. My role was to make visits to the stores our products were in, keep an eye on in-store placement and sales, and also to create working relationships with the store managers and employees in a bid to increase overall sales. This was in addition to helping create innovative marketing strategies and assisting in social media growth via contests and posts which would increase brand engagement and reach. Show less