Experience

CBM of America

• United States
• Telecommunications
• 100 - 200 Employee

• IT Technician

  • Nov 2018 - Present

  Deerfield Beach, Florida, United States Provide technical support to company infrastructure and end-users, versely skilled with a broad ranged expertise to handle problem identification, diagnosis, resolution, and escalation. Performed security administration functions for user, data, and remote access.



Solarus Technologies Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Engineer

  • Mar 2014 - Feb 2017

  Pompano Beach , FL MSP provider, member of a network team handling calls daily that support multiple clients. Provide on-site and remote customer support and services, by phone and ticketing (Connectwise) system. Diagnose and correct equipment failure and malfunctions;troubleshoots software problems and correct (Windows or Mac). Provides assistance concerning the use of computer hardware and software,printing, installation, electronic mail, and operating systems. Manage and maintain network equipment , as… Show more MSP provider, member of a network team handling calls daily that support multiple clients. Provide on-site and remote customer support and services, by phone and ticketing (Connectwise) system. Diagnose and correct equipment failure and malfunctions;troubleshoots software problems and correct (Windows or Mac). Provides assistance concerning the use of computer hardware and software,printing, installation, electronic mail, and operating systems. Manage and maintain network equipment , as well as monitoring the daily performance of Network systems and performing updates as needed. Show less



Global Response

• United States
• Design Services
• 1 - 100 Employee

• Network Administrator

  • Apr 2013 - Mar 2014

  Margate, FL •Maintain and provide technical support to 500 users in a call center environment with numerous responsibilities to configure, administer network infrastructure, and telecommunications. •Provide technical support for users on XenApp terminals or workstations. Monitor of XenApp users and applications for problematic issues. •Set up multiple users and group accounts in active directory. Managed group policies, exchange server, Gmail migration, and remote network access.… Show more •Maintain and provide technical support to 500 users in a call center environment with numerous responsibilities to configure, administer network infrastructure, and telecommunications. •Provide technical support for users on XenApp terminals or workstations. Monitor of XenApp users and applications for problematic issues. •Set up multiple users and group accounts in active directory. Managed group policies, exchange server, Gmail migration, and remote network access. Implemented and administered printer network functions. •Maintain and administer terminal services through virtual environment (Xendesktop). Perform maintenance on virtual farm (XenCenter & Vsphere), repair or replaced physical servers when needed. •Nortel phones system with Symposium web application, administration on Cisco Agent Desktop (CAD) phone system, clear and maintain issued tickets( Zendesk) in a timely, accurate manner. Show less



TEKsystems

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Technician- Consultant

  • Jan 2012 - Dec 2012

  Ft. Lauderdale, FL •Assist users in level 1 hardware and software problem resolutions, password resets, VDI resets, first time logins and many other various technical issues. •Log calls and take the needed appropriate action to ensure a satisfactory response with service level agreement time frame. •Install images on desktops and laptops, replace hardware or software as needed. •Set-up new users in active directory and Office365; reset password. •Imaging desktop and laptop computers to the… Show more •Assist users in level 1 hardware and software problem resolutions, password resets, VDI resets, first time logins and many other various technical issues. •Log calls and take the needed appropriate action to ensure a satisfactory response with service level agreement time frame. •Install images on desktops and laptops, replace hardware or software as needed. •Set-up new users in active directory and Office365; reset password. •Imaging desktop and laptop computers to the company’s standards. Show less



Retail Technology Experts

• United States
• Retail
• 1 - 100 Employee

• Jr. Administrator

  • May 2011 - Oct 2011

  Miramar,Fl Paying Internship , Assisted Network Administrator and shadowed daily duties; Supported internal users through help desk ticketing system; handled 1st level tickets and setup all new employees in actice directory. Supported all company equipment incoming or outgoing.



Claims Verification Inc.

• United States
• Building Materials
• 1 - 100 Employee

• IT Support

  • Jan 2011 - May 2011

  Ft. Lauderdale, FL Internship as IT support; cleaned and repaired incoming laptops, Imaged laptops for readiness for field investiga tive rep's. 1st level tech support assisting network admin.