Experience

Tech Elevator

• United States
• Education Administration Programs
• 700 & Above Employee

• Director, National Live Remote

  • Feb 2023 - Present

  ⦁ Oversee daily operations for cohorts of 60 to 90 students enrolled in Tech Elevator's remote programs. Tech Elevator trains adult career changers to become software developers. ⦁ Lead a team of 9 staff members (including instructors, career advisors, and academic success specialists) to meet the needs of our diverse student body. ⦁ Drive processes to meet and exceed goals for enrollment, student satisfaction, and alumni career placement outcomes. ⦁ Research and pursue partnerships with employers to support students’ career development through mentorship, career programming, networking and hiring events. ⦁ Keep tabs on the industry landscape, understanding the tactics and strategies employed by comparable organizations. ⦁ Collaborate with teams in admissions, marketing, curriculum development, and IT to promote an accessible, student-centered, cohesive learning environment. ⦁ Consult with senior leadership to set goals, determine resource requirements, assign team members to projects, monitor budgets, and make key strategic decisions. ⦁ Represent Tech Elevator in the New York/New Jersey market, including media relationships and local events to enhance awareness in the community. --- Founded in 2015, Tech Elevator is an intensive in-person education provider helping individuals and companies acquire in-demand technology skills for the modern workforce. We teach students from diverse backgrounds to become software developers while also helping them to build necessary career-readiness skills and career connections. Show less



James Madison University

• United States
• Higher Education
• 700 & Above Employee

• • Jul 2020 - Feb 2023

  • Served on the leadership team for a 23-person department (19 professionals and 4 graduate students), making strategic decisions about operations, talent acquisition and retention, workflows, learning and development, deliverables, and communication with stakeholders.• Led a team of 4 people in the Outreach & Engagement unit, focused on external relations, assessment, data, communication, diversity and inclusion, and the user experience. 3 of my direct reports were also supervisors of individuals/teams.• Steered departmental assessment initiatives, mapping our programming to key metrics and measuring implementation and impact.• Oversaw collection and reporting on alumni career outcomes, exceeding the national average knowledge rate by 10-15%.• Shared graduates’ career pursuits with high-level stakeholders, in meetings, and in written reports.• Provided career outcomes data to academic programs at the university, helping them increase their national program rankings in resources like U.S. News & World Reports and achieve recognition through accreditation processes/advisory boards.• Led a professional development series for faculty to decrease gaps in opportunity for students with marginalized identities and scale our center’s reach.• Disaggregated student usage and engagement data by demographics (gender, racial identity, international status, disability, etc.) to determine under-served populations and develop outreach strategies.• Collaborated with assessment lead and designer to produce a quarterly user engagement report. This report was the narrative of our department’s success and provides context for strategic decision-making. • Supervised an Assistant Director for Assessment/Data, Diversity & Inclusion Coordinator, Communication Coordinator, and Administrative Assistant. Dedicated great care and attention to supervision, meeting weekly to brainstorm, and discuss projects, goals, and processes. Show less

• • Jul 2019 - Jun 2020

  • Represented university at a ribbon-cutting event in the state capital, promoting our place as the #1 college in Virginia for post-graduate employment. • Networked with representatives from state agencies and local government to discuss the unique skillsets and qualifications of our students.• Coordinated our departmental response to COVID-19. Identified platforms for virtual meetings, events, and online chat on our website. Called meetings to address concerns and identify solutions. Represented our team in the university’s emergency leadership meetings.• Created telework and scheduling policy documents to establish standard operating procedures for our employees working from home.• Presented a national webinar on our process for creating major-based job and internship RSS feeds, with Handshake’s Vice-President for Higher Education & Student Success.• Moderated one on one and small group conversations to determine barriers to effective collaboration between the employer-facing unit and the student-facing unit. Proposed solutions for better communication and programming across these two functional areas.• Supervised an Assistant Director for Employer Relations, Internship Coordinator, Career Advisors, Communication Coordinator, and Data/Technology Coordinator. Show less

• • Dec 2013 - Jul 2019

  • Facilitated all learning and development for the department. Planned monthly in-service professional development, best practices brainstorming, webinar lunch and learns, a book club, and discussion of articles. • Led a committee to plan our annual departmental retreat, focusing on team building, strategic planning, timely topical discussion, and culture work each year. • Provided extensive 3-week onboarding for all new staff members to the department.• Coordinated our implementation process for a new online job and internship platform. Migrated accounts and records for all employer partners and students into the new system within the established timeline with minimal service disruption.• Conducted employee voice anonymous surveys within the department to assess employees’ feelings about the team’s decision-making process, meeting structure, professional development, and training needs, and impressions of departmental culture. Presented findings to the leadership team to enact positive change within the organization.• Solicited feedback from students in a quantitative and qualitative way to identify best practices in advisor-student communication. Developed boilerplate messages advisors could use to best meet student needs, rolled out on a strategic chronological timeline.• Established processes for formal recognition (accolades and superlatives at annual retreats) and informal recognition (team celebration emails) to empower and motivate our team.• Supervised a Career Advisor, Communication Coordinator, Data/Technology Coordinator, and 3 Graduate Assistants. Show less

• • May 2003 - Nov 2013

  • Supervised 4-person student media team and 12-person student peer educator team.• Recruited, onboarded, supervised, and evaluated members of the media team and the peer education team. Moderated weekly team meetings to discuss projects. Team satisfaction was high and attrition was low. The peer education team received the university's Burruss Award for Outstanding Organizations under my leadership.• Coordinated communication strategy and implementation for the department, including marketing and promotion, print publications and materials, social media, and the website.• Served as Liaison to the College of Science & Mathematics, targeting and inviting in-demand STEM employers to recruit early career talent.• Received national recognition for career and academic advising: the National Academic Advising Association (NACADA) Outstanding Academic Advising Certificate of Merit.• Advised 70 to 120 first-year and sophomore students each year. Discussed academic program and career decisions, course selection and registration, and other issues related to adjustment to college and student success. • Provided career coaching to undergraduate and graduate students, as well as non-traditional students and alumni. Sessions covered job search strategies, resume writing, interviewing, networking, and career exploration. Show less