Tracy Henson
Key Account Manager at Warners Midlands plc- Claim this Profile
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Bio
Charles Whattoff
I worked with Tracy for 3 months and she is an amazingly decated and proactive professional. In her role as a Key Account manager, she always puts the considerations of her clients first and personnally invests in making sure their print orders run smoothly and that the whole customer experience exceeds expectations. I wholeheartedly recommend Tracy and Warners Midland plc for printing and publishing services.
Shane Greer
Tracy has managed our printing account with Warners since we launched our first magazine in 2008. The standard of service provided by Tracy has been exemplary. Despite Warners' size, she delivers the kind of customer service one would expect from a small family run business. I cannot recommend her highly enough.
Charles Whattoff
I worked with Tracy for 3 months and she is an amazingly decated and proactive professional. In her role as a Key Account manager, she always puts the considerations of her clients first and personnally invests in making sure their print orders run smoothly and that the whole customer experience exceeds expectations. I wholeheartedly recommend Tracy and Warners Midland plc for printing and publishing services.
Shane Greer
Tracy has managed our printing account with Warners since we launched our first magazine in 2008. The standard of service provided by Tracy has been exemplary. Despite Warners' size, she delivers the kind of customer service one would expect from a small family run business. I cannot recommend her highly enough.
Charles Whattoff
I worked with Tracy for 3 months and she is an amazingly decated and proactive professional. In her role as a Key Account manager, she always puts the considerations of her clients first and personnally invests in making sure their print orders run smoothly and that the whole customer experience exceeds expectations. I wholeheartedly recommend Tracy and Warners Midland plc for printing and publishing services.
Shane Greer
Tracy has managed our printing account with Warners since we launched our first magazine in 2008. The standard of service provided by Tracy has been exemplary. Despite Warners' size, she delivers the kind of customer service one would expect from a small family run business. I cannot recommend her highly enough.
Charles Whattoff
I worked with Tracy for 3 months and she is an amazingly decated and proactive professional. In her role as a Key Account manager, she always puts the considerations of her clients first and personnally invests in making sure their print orders run smoothly and that the whole customer experience exceeds expectations. I wholeheartedly recommend Tracy and Warners Midland plc for printing and publishing services.
Shane Greer
Tracy has managed our printing account with Warners since we launched our first magazine in 2008. The standard of service provided by Tracy has been exemplary. Despite Warners' size, she delivers the kind of customer service one would expect from a small family run business. I cannot recommend her highly enough.
Experience
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Warners Midlands PLC
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United Kingdom
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Printing Services
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1 - 100 Employee
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Key Account Manager
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Oct 2007 - Present
Key Account Manager for @ 200 customersPrimary responsibilities Ensuring work was processed to time and to budget The management of customer expectations in terms of quality and delivery Resolving customer complaints Sourcing new business through negotiation and closing skills Managing face to face appointments
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Production/Customer Services
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Nov 1988 - Oct 2007
- Providing administrative support to the Key Account Managers- receiving print orders and updating all relevant information on job dockets - liaise with customers in the absence of the Key Account Managers- receive artwork, book in, raise imposition sheets, and pass to our Origination department
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Education
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1983 - 1988
Bourne Secondary Modern School
Community
